I purchased a Roamio Pro directly from Tivo on 12/27/13 under the "save $100 when transferring the service from another device", working to have this upgrade a S3 that has been in service since 2006. The Roamio Pro arrived on 01/03/14 and I worked through activating it with a service transfer and then activating the S3 again to get shows pulled off of the S3 to the Roamio Pro.
Over this past weekend in the process of doing the transfers, I noticed that the blue transfer indicator light on the right section of the front panel on the Roamio Pro would not light up at any time. The green power indicator and the amber response indicator on the left side of the front panel would light up, though nothing on the right side of the front panel. Called Tivo Tech Support on 01/06/14, asked them about the transfer light not illuminating on the front panel and the tech confirmed that the light should be on when transferring the shows from another device to this unit. The tech then went to go start discussing doing an advance exchange of the unit and while on hold about that process, the call ended on Tivo's end. Not wanting to start over again with another tech support discussion, I ordered a new Roamio Pro from Amazon on 01/07/14.
The new Roamio Pro arrived on 01/09/14 and I set it up this morning (01/10/14), having called Tivo last night to move the service from the first Roamio Pro to the new unit and then temp activate the old Roamio Pro so I could pull shows from the old Pro to the new one.
After starting to transfer shows, this second Roamio Pro also didn't have the blue transfer light illuminate on the front panel like the first unit. I can't check to see if the record indicators light up since I've had issues with Charter and getting cable cards to pair up with the first Roamio and they're showing up next week to bring a tech, multiple CableCards and multiple tuning adapters with them to get the CableCard issue worked out.
I've called Tivo tech support about the second unit and they're completely baffled about the situation with both units. Since the first rep indicated that the first Pro is defective, it's not a huge leap to assume the second one is also defective.
I would think that the chances of getting two devices that are defective from two vendors that were manufactured more than a month apart is pretty much zero, especially when it's the same defect.
From every illustration I've seen on the Romaio product page (www.tivo.com/shop/roamio
), the Transfer indicator is clearly shown next to to the recoding indicators.
I have both units being replaced from both Tivo and Amazon and I hope to get a working unit on Monday.
Has anyone purchased a Roamio Pro and had a non-working front panel display? Seems like an odd issue and I couldn't find anything in any searches about this being an issue.