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Updated: 2 hours 30 min ago

Premiere 4 Problems

Tue, 09/10/2013 - 23:52
We've had a Tivo HD for several years, but when the hard drive crashed earlier this summer, we replaced it with a Premiere 4 -- and have had several ongoing problems:

At first: it would seemingly randomly not record shows listed on the season pass. The Daily Show for example would record some days...and not others...even when they were all "new" shows. When we checked the history, it gave the reason as "No Signal".

We first contacted Comcast and got a replacement cable card, and now do not have the problem happen as frequently as it was occuring.

Other problems:

I understood it was supposed to be able to record three shows and watch a fourth show. We can sometimes get two shows recording at a time -- and then when you try to change to a third show it gives error messages and locks up.

Often when we hit the "Live TV" button on the remote, it just starts flipping through channels and you can't stop it.

The MOCA worked for a couple weeks...and then simply stopped working: only one of the three lights would come on, and for days it would try to connect to the Tivo Service and give messages about not being connected to the internet. We finally disconnected the MOCA entirely and connected it wirelessly with the hardware from the previous Tivo HD.

We've tried restarting the Tivo multple times. Restarting the cable connection. Disconnecting everything and reconnecting.

Any ideas or suggestions? We almost never had any issues with the previous Tivo and this is nothing but problems.

Tivo rep said they "hope to release a learning remote for the Roamio"

Tue, 09/10/2013 - 23:41
I am out of luck with programming the Roamio remote to my Vizio soundbar, so I decided to email tivo an they sent me this:

Thank you for contacting TiVo Customer Support. I apologize for the troubles you've had with programming your remote. I would be more than happy to help you with this!

Unfortunately if you were unable to program the remote using the codes listed as well as the code search, there would not be an option to use the TiVo Remote to control your soundbar.

We do hope to release a learning remote for the Roamio models, but at this time do not have an estimation as to when this would be available. You can use the Premiere remotes with the Roamio if you would like access to a learning remote now. The Glo Remote is compatible, but would not offer RF compatibility as the standard Roamio remote does. The Glo Remote can be found here: https://www.tivo.com/shop/accessories#remote-controls

Tivo Roamio with Comcast: VOD freezes. Problem solved!

Tue, 09/10/2013 - 23:27
I have a Tivo Roamio plus and Comcast Xfinity service. After installing my Tivo, everything worked but I got the dreaded Video on Demand (VOD) freeze problem that so many other people complained about. A VOD show would start and then the screen and sound would freeze 2-3 seconds later, but the progress would continue to advance.

I contacted Comcast support using the online chat, and the representative helped me fix the problem. (By the way, I recommend getting support online instead of on the phone; the phone techs don't know what they're doing and you'll spend time getting bounced from person to person, giving your account info over and over again. It's enough to drive a person crazy.)

Here is what the online rep told me she did to fix the problem:

She added the "Tivo Premier Cable Card Install" code, which is a free $0.00 code. When she first added it to my account, the problem didn't go away; I still got the freeze. Then she removed the code and added it again. At that point, my VOD started working.

When I asked her why it was so difficult to solve the problem, she said, "we need to really look for it, for the name is not labelled correctly in some accounts." So apparently the proper billing code is hard to find in their system. If they tell you it doesn't exist, let them know what this service rep told me.

I hope this helps someone else save time.

Strange reboot watching MLB.tv

Tue, 09/10/2013 - 20:56
I have been having a strange problem with my Roamio Pro. Whenever I'm watching a game with MLB.tv and I get a message it reboots. I didn't notice the pattern until now. I just got a message from TiVo about Showcases and it rebooted. It also happened on 9/7 when I got a message about Channels and on 9/4 about WishList searches.

Any one else notice this or something similar?

How many TiVo Minis can you connect to a Premiere 4?

Tue, 09/10/2013 - 20:40
When the TiVo Mini first came out, you could only connect 2 of them to a TiVo Premiere 4, due to a software issue. It was said that in a future update you would be able to connect 3. Has that update been released, enabling this new functionality yet?

I have a TiVo Premiere 4, 2 TiVo Minis, and a rented cable box. I am looking forward to replacing the rented cable box with a third TiVo Mini.

Sons of Anarchy - "Straw" - 9/10/13

Tue, 09/10/2013 - 20:13
Guess I'll kick off another season premiere thread for our favorite "Sons" :p

Looking forward to another insane and wild ride. :D

(though not so much more of the same ol' (lady) rhetoric when any of the main female characters appear on screen)

Entering text

Tue, 09/10/2013 - 19:45
Maybe a stupid quesiton, but I couldn't find the answer in the manual. How do you enter text with the remote? I can't sign into netflix because I can't figure out how to enter text.

Romeo with HDMI & Component

Tue, 09/10/2013 - 19:35
I saw the Romeo on display @ Best Buy and the model I saw only had HDMI, can someone confirm the middle and highest model has Component & HDMI as options? I use both outputs on my current Tivo Premier HD, HDMI and Component to two TV's in the house.

Thank you,


Known issue: Grace period (workaround)

Tue, 09/10/2013 - 18:53
Hi all,

We're aware of an issue with the Roamio with the grace period functionality.

Normally, a unit that hasn't been activated yet has a grace period of service. However, we're seeing a bug for Roamio units.

If you set up a Roamio unit and complete Guided Setup, if you're seeing the box in a deactivated state, please wait one hour, then force a connection to the TiVo service. (http://support.tivo.com/app/answers/detail/a_id/395)

At that point, grace period functionality will work normally.

We are investigating the bug and working to correct it. But in the meantime, the workaround listed here will need to be employed (or you can just activate service by visiting http://tivo.com/activate/

We apologize for the problem.

Best regards,

iPad app improvements

Tue, 09/10/2013 - 18:00
A couple of things I'd like to see added to the iPad app...

1) I'd like to see the "Watch Now" option improved so you can select which TiVo to watch the show on. Currently the "Watch Now" option only offers two choices "Watch on iPad" or "Watch on TV". The "Watch on TV" option always plays the show on the TiVo that the show was recorded on. So there is no way for me to pick a show on my TiVo upstairs and have it play on the TV downstairs.

2) I'd like to see it do real live TV like the Mini can. Rather then this macro system they use now where it starts a recording and plays that, I'd like to see it allocate a live tuner just like the Mini and stream that directly.

3) I'd like to have the ability to transfer a recording from one TiVo to another via the iPad app. Perhaps with the option to bulk select them via checks. After moving nearly 200 shows from my old Elite to my new Roamio I realized how much of a PITA it was and this would provide a much easier transition to a new box.

TiVO Premiere with Lifetime and Wireless N and warranty

Tue, 09/10/2013 - 17:26
In perfect working condition, we just upgraded to a Roamio and TiVo Mini's all over the house so we have 2 extra TiVo's being unused. We also purchased the 3 years extended warranty and its still under warranty

Pictures are here:

Asking 360 obo.

TiVo Series3 HD with Lifetime and Wireless N Adapter

Tue, 09/10/2013 - 17:25
In perfect working condition, we just upgraded to a Roamio and TiVo Mini's all over the house so we have 2 extra TiVo's being unused.

Pictures are here:

Asking 300 obo.

Tivo Not Updating Schedules

Tue, 09/10/2013 - 17:00
Last week the White House announced Obama was going to make a TV speech tonight.
My Tivo is not showing it.
This is inexcusable. It's one thing if an announcement of some event is made on the same day. This speech was announced several days ago.
We pay for the Tivo program guide. The least they can do is keep it accurate and up to date.
I know part of the problem is Tribune Media. But their website, Zap2It, shows the speech. Tivo still does not.
This is is not an isolated instance. Tivo is so busy adding bells and whistles to the box, they ignore the basic function. Without up to date and accurate schedules, Tivo is useless.

Rate your satisfaction with the TiVo Roamio

Tue, 09/10/2013 - 16:46
So, the Roamio has been out for a couple of weeks now. Time to start a ratings thread so that people can indicate what their satisfaction is with TiVos latest darling.

Feel free to comment on why you voted as you did.

I dinged one point for the lack of a full HD experience and that there aren't enough online offerings (although that is out of TiVo control to some extent). Otherwise, I have to say that this is by far the coolest TiVo to hit the market since the S1.

Roamio forum - 10K posts in about 20 days - wow!

Tue, 09/10/2013 - 16:32
TiVo really seems to be on a roll with the Roamio. The Roamio forum is about to tick over the 10K mark on the post count, which is rather remarkable when you consider that the box has only been available for a couple of weeks.

By comparison the post count for the 3.5+ year old Premiere forum is only 80k.

Roku 3 with Play On vs Tivo Premiere

Tue, 09/10/2013 - 16:23
Does anyone here have any experience using a Roku 3 with Play On to watch network shows via the network's website?

We currently have 2 premieres; one for the main family room TV and one in our master bedroom. I am getting tired of paying Tivo $130 each for the annual plan when we only record a few shows. We mostly use them for Netflix and it's a subpar experience for that. It locks up and becomes unresponsive all of the time.

So I am thinking about replacing them with Roku 3s and Play On to stream the few OTA shows that we watch. This includes Amazing Race, Mentalist, Revolution, etc.

If you have used this set up before, how well does the Play On work with CBS shows on their site? Picture quality and sound quality acceptable? I don't need them to be perfect, but I don't want to feel like I am watching an amateur youtube video either. I have read great things about the Roku 3 but want to make sure I know what I am getting into before going through the hassle of switching everything out.


Resolution switching

Tue, 09/10/2013 - 15:07
When my box switches resolutions, the screen goes black, then it takes a couple of seconds to paint on the black, then a couple more seconds for the blue background to paint.

E.g. Live TV and menu shows in 1080i, settings switches to 720p.

Rather annoying, when I've gotten used to my FiOS DVR that never needs to switch resolutions or switch of the video feed, e.g. I can search, menu, anything, while the video keeps playing uninterrupted and minimized or in he background.

The video settings are configured to support all resolutions, my TV supports all the offered resolutions.

Is there any way to configure the box so it always stays in one resolution, instead of switching?


Latest Time Warner Cable Card and TA?

Tue, 09/10/2013 - 14:54
Just curious if these are ever updated? If so, what are the latest (and best) versions to have?

A year or so ago, I turned in my two S-cards for a single M-card. I have had the same Tuning Adapter since it first became available.

Performance is a little better but I still get some flaky performance.

Lately AMC has been pixelating badly for Breaking Bad.


Suggestions should not take priority over mini

Tue, 09/10/2013 - 14:33
I bought the Roamio Plus and one Mini and we love it. No issues with Fios.

I have one thing that Tivo should change. Right now, if the Roamio is recording suggestions and all tuners are occupied, it will not let the Mini watch live TV. I know I could turn suggestions off to avoid this problem, but we like the suggestions feature. My wife will be confused because the Mini will tell her all 6 tuners are occupied and she cannot watch live TV. Upon investigation, on each occasion, the Tivo was recording several suggestions. I think that if a Mini attempts to watch live TV, it should cancel one of the suggestions.

I know one solution is to record the show she wants to watch, but this shouldn't be necessary.

I love the Tivo otherwise.


Surface 2 - Can Microsoft take a mulligan?

Tue, 09/10/2013 - 12:45
Surface 2 to be introduced on Sept 23. Well anyone care?