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Updated: 54 min 53 sec ago

So what could the "Unknown error" actually be?

Sat, 11/01/2014 - 09:02
It's pretty clear that most of us here have gotten the "Problem Streaming, an unknown error occurred" at least a few times.

What could the error be? Is the app/proxy bad at dealing with bandwidth fluctuations? Could be be something in the video data that the app can't handle?

What I'd really like to know is if Tivo is interested/able to run it down and fix it…the app is *so* close to being a great solution….

Error navigating to broadband content

Sat, 11/01/2014 - 05:53
Tried searching for a few shows in the IOS app, browsed to a random season and episode. Then clicked on Watch Now and watch from Amazon prime instant video. Keep getting an error "Error navigating to broadband content"

Anyone else seeing that?

How to test tivo roamio and mini while ensuring the recipient doesn't know?

Sat, 11/01/2014 - 05:28
These two tivo's are christmas gifts for my sister in the family. Neither one has tivo service (She'll set it up) Nor an account (She'll also set it up).
But is there any possible way of unpacking them, plugging them in, checking that they work as they should, and then having it show the factory tivo movie clip and setup process again? This question applies to both the roamio and mini.



What are Guru Guides?

Sat, 11/01/2014 - 05:26
When I go there, the page is empty.

When will the iOS app be updated for iPhone 6 and 6 Plus?

Sat, 11/01/2014 - 00:15
The current app is scaling to fit the 6 and 6 Plus screen. It looks passable as do most apps that haven't been updated for the newer screens. But there is no comparison to an app that has been updated for the new resolutions, you can see A LOT more on the screen and things just overall look vastly better.

TiVo: when is this update coming?

iOS app, sign in with Mac missing?

Fri, 10/31/2014 - 22:40
When at home if i am signed in with my TiVo account i used to have the option to sign in with my media access key. I no longer have this option. Is this the same for everyone?

issue with amazon prime database

Fri, 10/31/2014 - 20:51
When I use the tivo interface to find a show, I don't see the option of viewing too many things via Amazon prime. I have amazon prime selected as a video provider. If, for example, I search for "peg plus cat" through tivo, then go to episodes, season 1. All of those episodes should be available through prime but tivo doesn't give me the option to view it through amazon. Anyone else seeing this problem?

Mini enumerates Roamios, can see Internet, but won't connect to DVR

Fri, 10/31/2014 - 19:32
I have two Roamio Pros and one Mini (five more to install). I'll call the two Roamios 'Loft' and 'MediaRoom' to keep it clear. The Mini is in the 'Nook'.

The Mini can "see" and enumerate both Pros when you go to the DVR connection menu but has the "no smoking" sign beside them and cannot connect to either.

Yesterday with just the first MediaRoom TiVo present, I created a MoCA network. The Mini could see it and connect just fine.

I added the second Loft Roamio TiVo today. I accidentally first selected "Create a MoCA network", then cancelled that by switching to Ethernet and finally back to MoCA. It now has a coax only, no Cat5 connected at all. And it can connect to the Internet.

So here's the current situation:

1) The MediaRoom TiVo is the MoCA bridge to Ethernet. Everything else is coax.

2) All boxes can get a LAN IP, connect to the TiVo service, it's all great in that respect.

3) You can play a show from one Pro on the other, which uses the MoCA since the Loft TiVo is coax-only. It gets an IP and can conenct to TiVo.

4) The mini sees but won't conenct to either.

5) I have the same media access key on all of them

6) I've forced a service connection on all three (which works), no change.

So I'm stumped. They can all see each other through MoCA, and via MoCA they can all get a LAN IP and see the Internet. But as of today I can't pick a DVR connection.

Any ideas? I'm simply stuck and need your sage-like wisdom.


Oddity when transferring from Roamio to S3

Fri, 10/31/2014 - 18:32
I've noticed on a few occasions that when sitting at the S3-whatever and I transfer a recording from the Roamio, that when I select a 2nd program to transfer (to begin after the first finishes), I will get a message "Stop/Cancel Transfer" even though this is a new/different show or recording. Obviously, I don't know what "show" is referring to, the 1st one now transferring or the one I now want to transfer.

If I skip (don't cancel) and move on to another show, it will react normally and put it on the todo list to copy later.

This has happened 3 different times. First show transferring, an attempt to transfer a 2nd show will alert "cancel..."


Hulu Plus Audio Output

Fri, 10/31/2014 - 18:32
Just tried using Hulu Plus app. Audio output is only 2 channel. Does it not output 5.1? Netflix does. Am I missing a setting in Hulu?

NBC Cancels "Bad Judge" and "A to Z"

Fri, 10/31/2014 - 17:52
I won't miss either of them.

Now they can send Kate Walsh back to Grey's Anatomy and Cristin Milioti to a better show to be named later.

Does TiVo use folders?

Fri, 10/31/2014 - 17:13
For same title programs, etc.?

No audio on HBO channels

Fri, 10/31/2014 - 16:48
I have a strange issue with HBO channels only. If I select the first HBO channel (511 in the Glens Falls area) and then start surfing through I will get to another HBO channel which displays the video, but with no audio. I can then surf to another HBO channel which can give the same issue, but then if I go back, I MAY get the audio back on the channel without. it happens on all HBO English audio channels, but randomly. If I then surf to a HBO Spanish channel, I then have to manually select the Spanish track to get the audio which would be correct.

That got me thinking, so I selected an English audio HBO channel without any audio as above, selected the Spanish track using Info etc on the remote, which gave me the Spanish track, then Info etc on the remote, selected English, I then got the English audio track working.

This is with a TiVo Roamio s/w 20.4.4aUSA-6-848.

TWC are saying that this is a TiVo issue as I have had the Tuning Adapter replaced and all the signals are correct. They gave me a TiVo log number of another customer who has the same issue and put me through to TiVo. TiVo said that they are aware of a similar issue, but not with HBO and it has been escalated to another team. They can't offer a resolution timeframe.
Does anyone have any idea what and why this is happening?


3 days since update and no "problem streaming" errors

Fri, 10/31/2014 - 16:14
It's been 3 days since the TiVo app was updated along with my Roamio Pro to the new versions and I've not had a single "problem streaming" error since. I'm not calling it yet, but it's looking very promising that they might have actually fixed this bug. :up:

Series 3 HD won't boot

Fri, 10/31/2014 - 14:04
My Series 3 won't boot. I get the Powering Up screen for about a minute, then the screen turns white. I have tried disconnecting the external drive, internet cable and input cable, but still get the same result. Is there a way to force it to boot, or is the unit dead from either poor power supply or failed hard disk?

Stuck on "Welcome!": Fix or Sell Broken?

Fri, 10/31/2014 - 11:14
Hi Folks - looking for some help here. After doing a lot of research I'm having a hard time finding an existing thread about this, so I apologize in advance if this is repetitive.

Last night I got the dreaded "Stuck on Welcome! Powering Up..." problem. On reboot I get the all-button flash, then the green light comes on and we don't move anywhere from there.

Spent about an hour on the line with Tivo talking through options and ultimately I decided that after 37 months and the unit having passed its breakeven point vs. typical cable co rates, it was time to go Roamio.

So the question becomes what to do with my existing Premiere. A couple quick questions:

1) Any way to more accurately diagnose the problem with the old premiere? Haven't tried the Kickstart54 testing yet (not sure whether it will work without the orange light) - but I think its more than likely the hard drive.

2) Assuming it is in fact the hard drive, anyone have any perspective on whether it'd be better to replace and upgrade the drive via an upgrade kit prior to selling it, or just put it up as-is? The unit does have Lifetime attached to it.

Help and/or perspective is welcomed. Thank you!

Audio for NFL on Fox

Fri, 10/31/2014 - 11:07
I have Comcast Cable (St. Paul, MN) and a Roamio. The Audio for Fox NFL games is terrible. I don't remember it being so bad when I had the Comcast DVR. On the Roamio I only get the front channels and no subwoofer. It's like listening to AM radio. It doesn't matter if it's live or recorded.

I'm running HDMI direct from the Roamio to a brand new Yamaha Aventage receiver. I don't think it's the receiver because I can change the channel to CBS football and it sounds great with full surround and sub. In fact, regular prime time shows on Fox have the proper surround sound too.

So what gives? Is it Fox, is it Comcast? Is there some disconnect between the audio stream from Fox NFL and the decoding options of my Yamaha?

Does anyone else have this issue?

do the tivo suggestions work on tivo roamio with a tuning adpater?

Fri, 10/31/2014 - 11:04
does the TiVo roamio record TiVo suggestions with a tuning adapter hooked up? My TiVo hd would not record them with a tuning adapter. is the problem with the garbage collation on the TiVo hd fixed on TiVo roamio?

and does the TiVo roamio get so3 errors like the TiVo hd?

3 new TiVo's but cannot stream to one of them...

Fri, 10/31/2014 - 11:02
I have 2 Roamio Plus and 1 Premiere XL4, all on the same account, all on the same subnet, 1 Roamio has setup the MOCA network, the other 2 set as MOCA (no ethernet connected). Without making any changes to my network or account, Roamio A and the Premiere can no longer stream to the Roamio B but can transfer from both (all could previously stream and transfer between each other). Interestingly, both Roamio A and Premiere can stream and transfer between each other. So there is something wrong with Roamio B. Reviewing the Whole Home Advanced menu from Roamio B, it shows Roamio B supports only Live TV and Transfer but not Streaming. Selecting Roamio A under this menu shows only Transfer supported but not streaming. And again choosing the Premiere under this menu shows only Transfer, not streaming.

If I'm controlling the Roamio A or Premiere at their locations, they show streaming and transferring working but not for Roamio B.

I've ensured all TiVo's on the same account, all on the same subnet, no strange characters in their names, restarted all TiVo's, ensured most up-to-date software but Roamio A and Premiere still cannot stream to Roamio B. I have even tried changing the Roamio that created the MOCA network from B to A. But no changes. My RX and TX rates are way above minimum. I have restarted my modern router, etc, etc.

Any thoughts on this? Thanks everyone.


Ancient Aliens new season

Fri, 10/31/2014 - 10:41
Ancient Aliens begins a new 7th season tonight (on the H2 channel, not History). My season pass did not select to record the episode, but it did have next week's new episode in the queue.

Also in the Guilty Pleasure Season Passes category, tonight is the new show by Brad Meltzer called "Lost History", also on the H2 channel following Ancient Aliens. Enjoy! (And Happy Halloween!)