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Updated: 2 hours 23 min ago

Comcast on Demand on a Tivo HD??

Wed, 07/09/2014 - 03:22
I currently have a Tivo Roamio and a Mini in our house that both get Video on Demand from Comcast on both. I'm thinking of replacing the last Comcast DVR with a Tivo HD that has never been used and is still in the original box.

Will I be able to view Video on Demand on the HD or should I just go buy a Roamio basic?

Tivo Refresh not working with kmttg Windows 7

Wed, 07/09/2014 - 01:10
I have two Mac computers running Parallels with Windows 7 Ultimate and kmttg v1.1a and tools v1.1a and both fail to respond to the Refresh button.

Mac 1, Macbook Air:
I have installed kmttg both on the MacOS side (Refresh works fine there) and in Windows 7 Parallels where Refresh does not work.

The Win 7 kmttg is a new install and has never worked. It issues curl error 35. I'm checked MAK & IP settings as suggested, same MAK as the MAC kmttg and same network. Windows can ping the Tivo IP address.
Did I miss something in the install procedure?



Mac 2, Mac Mini:
This is an old install of Win 7 kmttg that has worked very well until yesterday. I've been happily running kmttg v1.1a_beta for weeks and Refresh worked until yesterday on it. I did nothing before the breakage. After Refresh quit working I noticed the full release version of v1.1a so I just updated to it with no change (also tools v1.1a now). Using the same MAK as when it worked and I can ping the Tivo inside Win 7 command tool.

No error message here, it just cranks on "playlist", over 15 minutes on the current iteration with no output while the Mac kmttg on Mac 1 has responded in the usual 45 seconds or so.

I don't know if it matters, but the healthy Mac kmttg shows "running" under STATUS, but the Mac 2's bad program shows an incrementing timer. Oh, wait, it did finally time out with curl error 28 SSL connection timeout. Did I break the SSL settings somehow?
What should I do next?

20.4.2 UI hard to read - need the old Font back!

Wed, 07/09/2014 - 00:51
The new skinny font with letters jammed close together makes much of the UI unreadable to me from the couch across the room, I've never had a problem with it before but now I can barely read show info etc.

I'm sure this all seemed great to the twenty-somethings with perfect eyesight that do the graphic design, but for those of us getting a little older there needs to be an option to select the old font and colors (blue on blue for NEW indicators?).

TIVO purchase fail

Tue, 07/08/2014 - 23:18
I just tried to buy new Romaio TIVO equipment via the website. On the last page it told me there was an error because I had not chosen a shipping preference. But there was no preference available because shipping is free. So the order failed......
And of course customer service is not available after 11:00pm.
The "offer" I was applying ends July 8th.
Wonderful stuff TIVO.

Reckless-Entire series thread *SPOILERS*

Tue, 07/08/2014 - 22:39
So this was filmed here in Charleston...other than some stupid scenes (why wouldn't the courthouse have A/C?) and other silly southern cliches, it's actually holding my attention. Anyone else?

Endeavor PBS Season 2 Spoilers

Tue, 07/08/2014 - 20:37
Season 2 continues the excellent series. Well written, well cast with delightful views of mid 60s Britain.

Both the 1st 2 episodes have slight twists at the end. The 1st ended with someone unknown but obviously with the police passing the missing notebook onto someone also unknown but powerful, currying favor and protecting yet another figure likely complicit.

I'm not sure precisely what was the reveal in the 2nd episode with the picture of the girl from 1866. She looked like she might have Downs syndrome signifying...?

Thank You Tivo!

Tue, 07/08/2014 - 19:19
I am very pleased that Tivo upgraded the Premieres to the "Roamio" fonts. It truly is nice that Tivo upgraded the older boxes.

Is it even worth trying to sell Tivo Series 2 single tuner units wit lifetime subs?

Tue, 07/08/2014 - 19:09
I have three Tivo Series2 single tuner units from roughly 2005. All three have had their original 40GB drives replaced at one time or another (80, 125, and 137 hours respectively) with lifetime subs. I had tried to sell them at Arstechnica's selling thread for what I thought was a pretty low amount ($30 and lower), but I didn't even get a passing nibble.

Should I just suck it up and dump them? I've been giving some odd ball thoughts to cutting one up to try turning it into a emulator box of some sort.

We cut cable almost three years ago and can't even get the formerly free channels that came with Comcast internet access so there is little use for them. Netflix, Plex, and Roku fit the bill nicely now that a three year old dominates our viewing habits. :D

Different Signal Strengths on HD DVR & Roamio Basic

Tue, 07/08/2014 - 18:14
I went from my Series 3 HD DVR (2 Tuner) to a Roamio Basic (4 Tuner) and the signal strength for NBC (39 in San Diego) went from 85 with the HD DVR to 60 with the Roamio Basic with occasional pixelation.

Any suggestions or ideas?

The Almighty Johnsons

Tue, 07/08/2014 - 17:39
Anyone going to check this show out?

http://www.syfy.com/thealmightyjohnsons

Looks like it might be a good Warehouse 13 replacement.

Update to Roamio Plus Questions

Tue, 07/08/2014 - 16:13
I currently have a Premiere upgraded to a 2TB drive with lifetime service. While the unit works fine it is sluggish as the Premiere's are prone to do. I would like to stream Tivo content to my iPad, too. I know I can do this with the Stream, something I had but got rid of because of how loud it was.

So I guess my first question is the Roamio noticeably faster over the Premiere in the menus? Are all menus HD now or, like the Premiere, is it sort of piecemeal?

I know the Roamio Plus only has a 1TB drive: is there any way I can move my 2TB drive from the Premiere into the Roamio and have it update to the latest Roamio software? I'd rather not lose an additional TB of data if I don't have to.

Or am I being stupid and just stay with the Premiere since it has a lifetime service? :)

Roamio recording space

Tue, 07/08/2014 - 15:35
The TIVO site says there are 1000/3000 (Plus/Pro) hours of recording space. Is this SD or HD? If it's SD how much time is that in HD?

Thanks

Downloading/streaming to iPad when not on home network

Tue, 07/08/2014 - 13:33
The roamio advertises that it can stream your tv shows wherever you are. It seems, however, that all the shows I have tried to stream to my iPad when on vacation say that the copyright holder does not allow streaming outside of the home network. A similar message comes up whenever I try to download shows to my iPad.

Are there actually shows that can be downloaded or streamed when not on the home network? I'm beginning to think that I have been scammed by tivo's advertising for this device.

Under the Dome S02E02 07-07-14 - Spoilers -

Tue, 07/08/2014 - 12:10
A decent episode but didn't move the story along at all. I don't trust the new and improved Big Jim at all of course. And I had a feeling Angie would turn up to just be injured instead of dead but nope, they killed her. Looks like this season will be a season of death on the show.

Not very smart burning the fields, where is the smoke supposed to go science teacher?

Channel lineup has changed, but tivo guide hasn't updated yet...

Tue, 07/08/2014 - 09:59
So as of yesterday Charter has converted to 100% digital which is fine because I get more channels, but the kicker is about 30 or so channels now have been reassigned to new channel numbers. For example H2 was on 726 now it's on 723.

Does anyone know how long it usually takes for tivo to get the updated channel lineup? I really don't want to miss any recordings. I can manually go to the channels by typing them, but tivo doesn't have the channel information or program information. I wouldn't really care but when it affects over 30 channels it kind of sucks.

Thanks for your help.

Repeat Guided Setup ASAP! (Help)

Tue, 07/08/2014 - 08:45
I've set up a Tivo Series 1 for my brother in Canada using emuproxyZA and it is working with Bell Canada (Satellite). However, every other call in, there is a Pre-Tivo Central message to "Repeat Guided Setup ASAP!" informing me due to a change by your satellite provider I have to repeat guided setup.

I've foolishly repeated the long guided setup process twice already and the message keeps coming. It's working fine and has guide data - usually 8 days worth. I'm pretty sure the emuproxyZA work-around came from our friends down under. Has this problem come up in your part of the world and is there any fix? Tivo's troubleshooting guide just says, "Pick another satellite provider" to fix this, which isn't any kind of real option. Help!

Premier mixing up my recordings

Tue, 07/08/2014 - 06:48
I was able to deal with my tivo occassionaly not responding to the remote (requiring a reboot) but now some recordings are being mixed up.

In my shows it will show the recording for show x, but the actual recorded show is show y. The show y tend to be other shows I have in my recordings. This is not the guide data being wrong or anything like that.

Never had such a glitchy tivo before. :(

Bad Premier XL drive -- thinking about upgrading to 2TB

Tue, 07/08/2014 - 03:47
Hello. :)

It looks like my premier XL drive has died. When it boots up it stays in the "starting up" screen and it doesn't go any further. I can't even get to the kickstart screen. So it looks like an HD issue so that's the path I'm going to pursue for the moment.

I'm thinking that if I have to replace the HD anyway, I might as well make it a 2TB drive. :)

From reading the forums, it looks like I need the following:

DvBARS
jmfs live cd
A tivo premier XL drive image (TCD748000)
A 2TB sata drive (probably something like a WD20EURX 2TB)
A USB 3.0 to SATA Dock

And then it looks like I should be able to do the following.

Install the factory image using DvBARS to the 2TB drive
Use jmfs to resize (and then supersize) the image to expand the 2TB partition
Replace the drive in my tivo and go through the setup again.

So a couple of questions.

What format is the backup in? Specific to DvrBARS? Or is it possible to use dd from the jmfs live cd?

Are there better alternatives to the WD AV-GP series of drives?

Anything else I'm missing?


I would do the 4TB image, but it looks like it requires two HD's....

Xfinity On Demand: GSM-11 and CL-14 Service Errors

Tue, 07/08/2014 - 02:44
I've opened a new thread on this 'cause I feel like most of the others have become anecdotal and tend to digress into one-off issues. This thread is specific to GSM-11 and CL-14 service errors on Roamio series DVRs, Note: the troubleshooting steps below may or may not apply to other Xfinity On Demand low level communication failures and may or may not apply to other Tivo series DVRs.

Problem Description
When launching Xfinity On Demand the user experiences a GSM-11 service error on startup...AND/OR...a CL-14 service error when selecting Watch Now. Typically ALL but at least ONE or more of the behaviors below occurs:
  • ALL selections of ALL titles FAIL with a CL-14 service error including paid content, Streampix, etc.
  • ALL other services PASS including Xfinity internet, live TV, Netflix, etc.
  • Service errors are intermittent: Xfinity On Demand works sometimes, meaning you can actually launch and watch a movie, but other times not.


ROOT CAUSE
Comcast describes the CL-14 error as a "low level communication" failure. This is almost always the result of a Comcast network failure of some sort (server, network, performance issue, etc). Chances are you are not the only one impacted and a larger local area is also experiencing issues.
Important!!!
Read these forums and you will see this issue has persisted for years now, with no accountability from Comcast. Surprise! :cool: However, Tivo also shares the blame for not working with Comcast to effectively root cause the issue or issues involved and provide a solution...or at least provide some coherent troubleshooting steps. Here's why Tivo's participation is important:
  • Tivo restricts Roamio functionality(except for the HD antenna option) to two providers: Comcast and Verizon. They therefore assume some responsibility for working with and influencing these providers to resolve issues like this on behalf of their customers.
  • There's a handshake happening here between the Tivo network and the Comcast network. Tivo would have you believe it's just their box...and everything else is Comcast.
  • Tivo actively advertizes support of Xfinity On Demand and provides a link from their website where a potential customer can determine availability per market. If Tivo said, "We don't support Xfinity On Demand.", then case closed, game over. Tivo shouldn't be promoting a solution that just flat out doesn't work.

TROUBLESHOOTING STEPS
All righty, so here's my attempt to fill the void. These are steps you've probably never heard before. They should save you much pain:

STEP 1
When Xfinity On Demand is the ONLY service impacted (see criteria that must be met under Problem Description above), call Xfinity On Demand Support at: 1-877-530-6950.

STEP 2
Tell the Xfinity On Demand support rep at this number to check if there are any network issues in your local area that could be impacting Xfinity On Demand service.

If the rep says they cannot do this...OR...even if they say they checked and there are no issues, make them escalate the case and make sure you get a ticket#(will begin with "CR") to refer back to. Tell the support rep you want this case escalated to the cable headend supervisor/manager and you want confirmation back - to be documented in the ticket - on the status of Xfinity On Demand service in your area.

STEP 3
Open a ticket with Tivo support and provide the escalated case CR# you opened with Xfinity On Demand support in Step 2. Add a note in the case telling Tivo you want this case left open until these constantly reoccurring GSM-11 and/or CL-14 service errors are resolved and/or a true root cause(s) is determined, and logical, comprehensive troubleshooting steps are provided.

LESS THAN HELPFUL TROUBLESHOOTING STEPS

Host Id and Data ID
If the Host and Data Ids were wrong the card could not pair...period. You wouldn't be getting live TV in this event. This fact won't stop Xfinity On Demand support from asking for the Host and Data ID's anyway, so navigate to Settings & Messages > Settings > Remote CableCARD, & Devices > CableCARD Decoder > CableCARD options(for Installers) > CableCARD Menu > CableCARD Pairing....and knock yourself out. This isn't your problem.

Remove and/or replace the Cablecard
No, Tivo..no! If Live TV and every other service works, why would you tell customers to do this? Removing the card can change the Host and/or Data IDs. Replacing the card is a nightmare of mammoth proportions causing customers to have to go back to Comcast, stand inline, get another card, and then re-initialize Tivo and Comcast service. That's just mean! :eek:

If you must waste their time, tell them to check the firmware version (FW*) by navigating to: Settings & Messages > Settings > Remote CableCARD, & Devices > CableCARD Decoder > CableCARD options(for Installers) > CableCARD Menu > CableCARD Status. If they have a Motorola card and it's FW* rev. 6.25 or later, they are good. However, remember: the symptom is typically that Xfinity On Demand works sometimes, other times not. The Cablecard is not the issue here.

Billing and rate codes aka. Auth codes
Tivo forums are rife with changing billing codes as a magic bullet. If Xfinity On Demand never worked for you ever...ok, let them screw around with changing the codes as much as they want. They'll pretend to change the code, cryptically adding something like:"Tivo Premier". Btw this is a tier code, NOT a code that stands for the Premier box specifically. They'll send a CCV (Cable Card Activation) signal to pair the card, and they'll send an INIT to burn in the new rate codes...blah de blah. Useless steps for the most part.

Remember...the behavior that most of us experience is intermittent: sometimes Xfinity On Demand works, other times not. They changed my billing codes several times over the course of one week. Changing billing codes never worked for me, and it doesn't work for most people. If this worked for you, I suspect it was the INIT on the card that did the trick, but this is where I defer to Tivo to pin Comcast down on this as a viable troubleshooting step as it relates to the behavior specified above.


Physical Issues
I'm assuming you rebooted the Tivo box a bunch of times already by physically unplugging it. Did you count to :60? Betcha felt stupid. You removed splitters, checked for loose connections from the wall to the back of your Tivo, replaced cables where possible, checked for loose connections on the main line to the pole. I'm assuming you all have a clue and did basic stuff like this already, but this did not resolve the issue.

Then comes the sacred mantra of Comcast...Tivo happily chimes in: "Roll the truck! Check for signal leakage and S/N issues!" All I can tell you is: they rolled the truck three - count 'em three - separate times to my house all for an issue where ONLY Xfinity On Demand wasn't working. All this after a speed test confirmed I was getting a blazing fast rate on my internet, live TV was perfect, no issues with any other internet subscription services like Netflix and so on.

On the third truck roll, even though Xfinity on Demand just happened to be working before they got here, even thought the S/N ratio was perfect, they replaced a cable connection that was only six months old, a splitter that showed absolutely no signal leakage, and they performed other "make work" tasks for no reason. What are the odds a truck roll will work for you?


CONCLUSION
I did my best to drag answers out of the various Comcast reps on the calls I made to try and resolve this issue. In the end all they would tell me was there was an "issue in my area impacting Xfinfity On Demand an other services". They refused to be more specific.

So, try my Troubleshooting Steps when the behavior you are experiencing meets the criteria specified in the Problem Description above. 99.9% of the time, this is a Comcast network failure of some sort and most likely you are not the only one experiencing service errors in your area.

Meanwhile, I've got a case open [140617-000001] with Tivo and its going to stay open until there's a solution. I encourage everyone experiencing this issue to open cases with Comcast and Tivo as described in Step 2 and 3 above.

Tivo, I showed you tough love in the case I opened, but I still like ya. :) I know I can't get respect from Comcast, so I'm coming to you because I expect better. Please work with Comcast to root cause this issue and provide a solution. Peace out.

Programs vanished from My Shows

Mon, 07/07/2014 - 23:43
A bunch of recording on my Roamio Pro recently vanished from My Shows about a week or two ago, but they are still actually on my Roamio because if I search for said programs, I’m given the option to play them from My Shows and that works.

I just can’t see them in My Shows. My other TiVo’s can’t see them either. I tried transferring the same show from another TiVo and the transfer never showed up in My Shows either. Those are also lost.

I have no idea how to fix this as it seems like some kind of indexing or data problem. In the past I’d switch to the SD screens, but there aren’t any on the Roamio.

Any idea how to fix this?

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