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Zero suggestions on XL4?

Discussion in 'TiVo Premiere DVRs' started by DaveDFW, Dec 7, 2012.

  1. ahwman

    ahwman Member

    238
    1
    Jan 24, 2013
    Please pass this onto Margaret@tivo.com. She is actively involved in relaying this issue to engineering. I would also email her your TSN so that they can enable logging in your TiVo to help gather more information.
     
  2. russmd

    russmd New Member

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    Mar 24, 2006
    Done. And the address I believe is margret@tivo.com (not Margaret). I saw this in another post somewhere.
     
  3. ahwman

    ahwman Member

    238
    1
    Jan 24, 2013
    You are absolutely correct, please forgive my error and thank you for correcting it. :)
     
  4. russmd

    russmd New Member

    13
    0
    Mar 24, 2006
    Just got this back from Margret. At least they're acknowledging the issue. Fingers crossed.




    Thanks for reaching out to me.

    We understand the issue, and we believe we have a fix. I expect it in the next software update, but I don't have a release date yet.

    Best,
    --Margret
     
  5. ahwman

    ahwman Member

    238
    1
    Jan 24, 2013
    That's exciting! Thank you for sharing. Hopefully soon I can retire the timers on my TA's
     
  6. MeInDallas

    MeInDallas Member

    910
    0
    Jul 31, 2011
    Dallas, Texas
    Wow that is exciting news! Hopefully its out soon! :D
     
  7. DaveDFW

    DaveDFW Member

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    Jan 25, 2005
    Richardson, TX
    I hope this information is accurate. I miss my suggestions. Although which update is she referring to? The latest update which seems to have been put on hold does nothing to address the suggestions failure.
     
  8. russmd

    russmd New Member

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    Mar 24, 2006
    Still waiting, no fix.
     
  9. MeInDallas

    MeInDallas Member

    910
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    Jul 31, 2011
    Dallas, Texas
    Tivo is not fast at putting fixes out. Hopefully it makes it to us at least by the fall.
     
  10. monkeydust

    monkeydust New Member

    493
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    Dec 12, 2004
    Putting the tuning adapter on a timer works fine to fix this issue. Only downside is you can't record on SDV channels during the few hours in the early AM when it is off and you have to acknowledge the TA is connected when you turn your TV on after it is back on. I've been doing this for a few months now and it works fine. Actually, I don't think I've watched one suggestion during the last few months though. :D
     
  11. jrtroo

    jrtroo User

    4,066
    6
    Feb 4, 2008
    You expected a fix in a week? Really?!?!
     
  12. russmd

    russmd New Member

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    0
    Mar 24, 2006
    Actually, I did! This problem has been complained about for much longer than a week, as evidenced by all of these posts. And it's a software glitch. - has to be some computer jock who can fix it by changing a few 0's to 1's in no time flat.
     
  13. MeInDallas

    MeInDallas Member

    910
    0
    Jul 31, 2011
    Dallas, Texas
    You have to factor in the time it takes for Tivo to actually admit its a software issue, and stop blaming the cable company for everything, which can take a really long time. Then they have to monitor boxes, figure out what the issue is, and then start working on a fix. I went thru the "lost channel" issue with them, and it took forever for them to actually admit it was a Tivo problem, then when they figured out what the bug in the software was, they figured out a fix, that helped some people, just not everyone.
     
  14. DavidStallard

    DavidStallard New Member

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    0
    Aug 9, 2006
    Any update on this issue?
     
  15. monkeydust

    monkeydust New Member

    493
    0
    Dec 12, 2004
    I removed my TA timer that would turn it off at night and I'm back to getting no suggestions. Got annoyed by TA has been connected warning message I'd have to click through each morning.
     
  16. DavidStallard

    DavidStallard New Member

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    0
    Aug 9, 2006
    Is the Tivo fully functional while that warning message is on screen? I've seen it before, but always clear it instantly...not sure if it would prevent some late-night scheduled recordings from happening.
     
  17. monkeydust

    monkeydust New Member

    493
    0
    Dec 12, 2004
    Yeah, as far as I know, the warning message has no impact on recording programs. You just have to clear it before navigating.

    I have such a backlog of shows to watch, I figured I really wasn't going to have much need for Suggestions at this time.
     
  18. TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
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    Feb 2, 2008
    Silicon Valley
    Hi,

    I'm very sorry for the trouble that some have been experiencing with Tuning Adapters and TiVo Suggestions.

    We believe we've fixed the problem, and the fix will be part of our next software update. (This Fall.)

    If you'd to see if the fix works for your setup, you can apply to participate in the TiVo Beta Program:

    https://fieldtrials.tivo.com/signup/default.html

    Once complete the application, please email me (margret@tivo.com) with the subject "Beta Program: TiVo Suggestions" and I'll see if I you qualify to be added to the program.

    Note: If you are selected, you will need to complete a non-disclosure agreement, and won't be able to discuss anything about the program or the fix on the forum.
     
  19. monkeydust

    monkeydust New Member

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    Dec 12, 2004
    Thanks for acknowledging the problem and getting a fix ready to test. Will sign up when I get home (having the problem on both my Elite and S3). :up:
     
  20. MrSinatra

    MrSinatra New Member

    38
    0
    Oct 20, 2009
    its now October and nothing is fixed.

    I won't buy a 6 tuner roamio until it is. pathetic service!
     

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