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Zero suggestions on XL4?

Discussion in 'TiVo Premiere DVRs' started by DaveDFW, Dec 7, 2012.

  1. DaveDFW

    DaveDFW Member

    523
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    Jan 25, 2005
    Richardson, TX
    It sounds like you have an S3 or an HD. There's a well-known bug with those models when attached to tuning adapters which results in Tivo garbage collection processes failing to complete, which eventually leads to no guide data.

    If you have an S3 or HD, there are two workarounds for the GC issue.

    1. You can simply leave the tuning adapter unplugged until the GC process on the system information screen shows a current date.
    2. You can disconnect the Tivo's internet connection until the GC process on the system information screen shows a current date.

    There are several threads on this issue in the S3/HD forum, but here is one from July 2011:

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=472857&highlight=connect+guide

    The commonality between the "no suggestions" issue and the "GC failure" issue is the tuning adapter. The problem for those of us on SDV systems is that the tuning adapter is not optional--without the tuning adapter we cannot properly use our cable service. But as soon as we plug a tuning adapter into a Tivo all sorts of things break.
     
  2. monkeydust

    monkeydust New Member

    493
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    Dec 12, 2004
    Ok, I have done what has been mentioned here and have suggestions again (timer turning of TA between 1-6am). Anyway to not display the TA message that it has been connected disconnected every time?
     
  3. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Not that I have found.
     
  4. monkeydust

    monkeydust New Member

    493
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    Dec 12, 2004
    Ok, thanks. I looked around to turn of warning messages but couldn't find anyplace to that that. Another similar issue I have is the warning message about the Tivo not being able to tune into the channel it is on and it says it is Trying Again. Well, it looks fine to me so the only thing that is a problem is the damn message telling me that it is having some problem that I am not witnessing.


    So, I had tried switching my TA's between my Elite (no suggestions) and my S3 (suggestions) to see if I would start getting them on my Elite. That didn't work. But, it looks like they are no longer working on my S3 now either (they had been working for years up until then and my Elite had been working for 10 months until mid-January).

    Just changed my network connection on my Elite from the Tivo wireless adapter to a LAN connection to see if that makes any difference. If not, I'll plug my timer back into the TA to let it go off between 1-6am daily.
     
  5. ahwman

    ahwman Member

    234
    1
    Jan 24, 2013
    It's not your tuning adapter. I have two brand new XL4's each with brand new Motorola tuning adapters (BrightHouse cable). Same exact behavior as you describe. Zero suggestions with TA's on, so I've had to resort to putting my TA's on a timer (set to turn off from 3am to 6am). I have an open case with TiVo escalated to a level 2 tech and still have yet to bear back on the issue. Honestly, I think they have no idea how to fix this bug which is why they pass the buck onto the cable company. As a brand new TiVo customer with over $1,600 invested, I'm pretty disappointed with what I see, on top of the random reboots on both TiVo's...
     
  6. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Plus 1 on TiVo has no clue as to how to fix this bug.
    I would not be surprised if a fix is just not possible...
     
  7. monkeydust

    monkeydust New Member

    493
    0
    Dec 12, 2004
    Well, I got a full set of suggestions today after I switched to a LAN connection yesterday and kept my TA plugged in all night. Hopefully this will continue so I don't have to use the TA timer trick.
     
  8. stevewjackson

    stevewjackson Steve W. Jackson

    192
    0
    Nov 2, 2007
    Montgomery,...
    Please enlighten me. I've been considering purchasing a timer, but if there's an alternative then I might be able to avoid it.

    In particular, *which* TiVo wireless adapter were you using? I'm using a free TiVo Wireless N adapter that was part of the promo package when I bought my Premiere direct from TiVo. It's effectively just a bridge, but it's theirs.

    So can you be more specific as to what you had and what you switched to for a "LAN connection" instead?
     
  9. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    I doubt the wireless adapter was at fault. I only use traditional wired ethernet and still experience the no-suggestions issue.
     
  10. monkeydust

    monkeydust New Member

    493
    0
    Dec 12, 2004
    I was using the Tivo Wireless N adapter and I ended up running an ethernet cable through my basement to my bedroom where the Tivo Elite is located (snapper interface now).

    So, I have been getting new Suggestions loaded into my list of Suggestions I see when I navigate through the Find TV menus to look at my potential list of suggestions (populated up to 2/22/2013 at the moment). I will update this thread if it continues to work or not work.

    My Series suggestions are not working after I exchanged TA's with my Elite and it has a Ethernet connection too (suggestions had been populating since I got it in 2006). But, I'm not going to swap them back since I'd rather have them working on my Elite (the initial switch didn't help my Elite. Only after a couple of multi hour TA unplugs last week and the hard wired Ethernet connection over the weekend have they begun to work again on a daily basis)

    I'm not ready to definitively say what has fixed what. Just posting my actions and observations.
     
  11. monkeydust

    monkeydust New Member

    493
    0
    Dec 12, 2004
    Suggestions have not updated for the last few days so I had to put the TA back on the timer (set for off on Thu and Sun 1-6am).
     
  12. stevewjackson

    stevewjackson Steve W. Jackson

    192
    0
    Nov 2, 2007
    Montgomery,...
    Unfortunately, that was as I expected.

    So my next query is whether someone can recommend a good timer so that I can do the same in my home.
     
  13. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    I use one of these: http://www.acehardware.com/product/index.jsp?productId=3797838&cagpspn=pla from Ace Hardware.

    Pro
    The timer has been 100% reliable in operation.
    Easy to setup
    Con
    Limited to daily 24 hour program cycle.
     

    Attached Files:

  14. stevewjackson

    stevewjackson Steve W. Jackson

    192
    0
    Nov 2, 2007
    Montgomery,...
    I'd prefer something digital that will let me set at least a couple nights a week for off time. I've seen a couple while poking around at Amazon, but I thought I'd seek recommendations from some here who already have some in use.
     
  15. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Understood.

    Be sure to post up the timer you purchase.
     
  16. hazelnus111

    hazelnus111 New Member

    41
    0
    Feb 3, 2013
    I have been using a Westek digital timer that I purchased at Target on my Charter TA with Tivo Premiere and it's been working fine in terms of allowing suggestions to drop in. (http://www.amazon.com/Westek-TE22DH...&qid=1361478274&sr=1-13&keywords=westek+timer)

    However, I tried using another one on the TA with my Tivo HD that was getting some suggestions thinking that I may get more and it caused the Tivo HD to freeze every time the TA would turn back on. So, I've stopped using the timer on that TA.
     
  17. russmd

    russmd New Member

    13
    0
    Mar 24, 2006
    I have a Premier, working perfectly for over a year. On 5/27/13 the Suggestions list stopped populating. Worked fine before that. Power cycling tuning adapter, restarting TIVo, forcing a network connection all did nothing.


    TSN:
    Manufacturer of tuning Adapter: Motorola
    Cable Provider: Time Warner
    Is the tuning adapter blinking? N - solid yellow
    Have you replaced the tuning adapter? N
    Is the tuning adapter currently connected? Y
    Do you currently have a list of TiVo suggestions (we are referring to TiVo Suggestions/Thumb Ratings under Browse TV & Movies or Find Programs not the To Do List or My Shows list)? NO - just the message described previously.
    Does unplugging power to the tuning adapter allow list of suggestions to build (you may need to force connections to the TiVo service)? YES. Unplugged TA last night and list repopulated when checked this morning.
    Do you have any legacy units using a tuning adapter (TiVo HD, or TiVo Series3)? N
    If the answer to the question above is Yes, are these units experiencing the same issue? (Y/N)

    Please note that all was working fine until 5/27 (the last date a Suggestion was recorded.) Did no system changes or modifications recently that could cause this.
    I called Time Warner and they were clueless, but said they resent a signal to my system. Did not resolve it.
    List did populate after I unplugged the TA last night.
    Also called TIVO support who said they were aware of issues with TA's but had little help.

    Question - why this happened all of a sudden on 5/27? Was there an update then that caused this? Very peculiar to happen all of a sudden. Understand unplugging timer workaround but very annoying.

    Thank you.
    Russ
     
  18. mrizzo80

    mrizzo80 Active Member

    1,281
    14
    Apr 16, 2012
    This happened to me too recently. TiVo Elite on TWC Southwest Ohio with Cisco Tuning Adapter. Stopped getting suggestions on 4/10/2013. Never had a problem before that. Haven't had a single suggestion record since. Haven't bothered to try the unplug hack.
     
  19. mattack

    mattack Active Member

    20,734
    4
    Apr 9, 2001
    sunnyvale
    Is your Tivo very full? If it is very full, there won't be suggestions even listed (i.e. if you manually go into the suggestions list). It can take a day or more after making some space to get some suggestions listed.
     
  20. russmd

    russmd New Member

    13
    0
    Mar 24, 2006
    I also have exactly this issue on my Premier with Time Warner. Interesting that all worked perfectly for almost 2 years until mid May, 2013, when I stopped getting Suggestions. List only repopulates when TA/USB unplugged, then Suggestions record till the list runs out. Multiple calls, reboots, new TA, updated software - nothing. Why started all of a sudden in May???
    TIVO techs keep blaming the cable company but this is happening across multiple companies. It's a TIVO foobar - they need to admit it and FIX IT!
     

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