1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Zero suggestions on XL4?

Discussion in 'TiVo Premiere DVRs' started by DaveDFW, Dec 7, 2012.

  1. Ben_Jamin75

    Ben_Jamin75 New Member

    570
    0
    Dec 18, 2003
    Toledo, OH

    I've only had it happen a couple times that I had to report a line up issue to get tivo/tribune to fix it and get guide data.

    I agree, I'd rather have it added early than late.

    But, back to the topic of this tread....
    I just found it interesting that I had suggestions ONLY from the channel that the tuning adapter didn't know anything about. It's seems to add evidence to the working theory that premiers, tuning adapters & suggestions don't get along, at least for some.
     
  2. rainwater

    rainwater Active Member

    7,058
    1
    Sep 21, 2004
    Part of the SDV protocol allows TiVo to ask the headend (thru the TA) to tune a channel with a lower priority for suggestions than it does for normal channel requests. And the headend can respond with a negative response. So most likely the issue is a headend issue with tuning adapters and not technically a problem with the TiVo. It could also not be an issue at all but rather there are too many nodes and thus all suggestion channel requests fail.
     
  3. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    No, as I mentioned above this isn't a speculative tuning issue. In my case, all suggestions will record IF the suggestions list is populated. If speculative recordings are being blocked because of the provider's policy, the block will occur at the time of channel request. If speculative recording were being blocked, nothing on the suggestions list would record and each failed attempt would generate an error in the recording history.

    The problem is that under some circumstances a Tivo with a TA attached will not populate the suggestions list. Step one in the suggestions-recording process is failing.
     
  4. Ben_Jamin75

    Ben_Jamin75 New Member

    570
    0
    Dec 18, 2003
    Toledo, OH
    No, it's the tivo. Same cable card, same tuning adapter, same cable company. Only change, replacing TiVo HD with premiere XL4.

    XL4 doesn't show anything in the suggestions screen
    Find TV, movies, & videos -> browse TV & movies -> TV -> suggestions

    Old TiVo HD always had shows listed in its suggestion screen. I have not had any major tuning adapter issues, until now.
     
  5. stevewjackson

    stevewjackson Steve W. Jackson

    192
    0
    Nov 2, 2007
    Montgomery,...
    By chance, does anyone have any new insight into this issue?

    Back on 1/22 I changed cable companies and discovered when installers arrived that Charter uses SDV in my area when they had a pair of Motorola TAs with them. At first no issues, but then a few days later I noted that both my Premiere (bought around Oct/Nov) and TiVo HD had stopped recording suggestions. I really rely on suggestions!

    I followed along with some advice here and found both had nothing in their list of Suggestions. The wife (with the HD) doesn't care much, and I was able to get a handful of items on the Premiere with an overnight power-down, but it hasn't been long enough yet to conclusively determine whether this will end up recording any of those programs.

    So...does anyone have any new insights? I've found nothing useful on TiVo's own forums or elsewhere.
     
  6. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    Once the suggestions list has populated with the tuning adapter powered off, they should record when the tuning adapter is powered on assuming that the suggestions don't conflict with scheduled recordings or that a speculative tune isn't blocked at the time of request.
     
  7. stevewjackson

    stevewjackson Steve W. Jackson

    192
    0
    Nov 2, 2007
    Montgomery,...
    That's generally what I learned from this thread. And when I followed this advice and got some stuff on the suggestions list, I did in fact get a small number of suggestions recorded -- including some that weren't on that list. But this is still not even close to a good solution.

    I'm wondering about something else, though. Charter's instructions for both brands of TAs show it with a cable splitter, and I've read in numerous places here and elsewhere that you really can lose the splitter and use the coax in/out instead. I'm curious if that would make any difference in this.

    One way or another, I'm really not happy if I need to power down my TA overnight periodically to get my suggestions working again -- it really makes my TiVo experience worthwhile!
     
  8. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    In my experience, it makes no difference how the coax signal reaches the Tivo. Whether you use the tuning adapter's pass-through or split the coax and feed the Tivo separately will not affect the suggestions issue. For those who experience the issue, merely having the tuning adapter powered on and attached via USB prevents the suggestions list from populating.

    Removing power from the tuning adapter isn't the only method which works. You may also disconnect the USB cable and effect the same result of populating the suggestions list. It's just that powering down the tuning adapter is easier to automate with an external timer for those who choose to implement a workaround.

    I absolutely agree. This is clearly a Tivo software error and and Tivo's refusal to address the issue is unforgivable.
     
  9. stevewjackson

    stevewjackson Steve W. Jackson

    192
    0
    Nov 2, 2007
    Montgomery,...
    I'm not yet ready to implement a timer-based workaround, but I'll keep that in mind for later -- especially on my Premiere, as the wife seems to care far less about this than I do.

    But after all I've read thus far, I do think TiVo is dragging on this matter. It's clearly not just on the Premiere, either, since I'm getting it on a TiVo HD and Premiere.
     
  10. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    True, this issue occurs on the S3 and HD also. But because further development is practically dead for those platforms, the chance of receiving a software fix is effectively zero.

    The Premiere line, however, is a current product for which Tivo is still releasing software updates. I don't think it's unreasonable to expect software fixes for major flaws on a current product.
     
  11. steve614

    steve614 what ru lookin at?

    10,722
    0
    May 1, 2006
    Dallas, TX
    But not out of the realm of possibility. It depends on how easy the fix is.
    I was surprised when TiVo added the ability for Series 2 boxes to use digital ATSC boxes.
    They could have easily told customers to buy a Series 3/TivoHD box if they wanted to continue to receive OTA transmissions.
     
  12. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    Yes, I suppose anything is possible but based on experience I doubt it will never happen.

    The first time I mentioned the suggestions/TA issue on the S3/HD was in June 2010, and others on TCF had reported it prior to that. One of the Tivo reps also confirmed that Tivo was aware of the issue in September 2010 and that it was "being worked on."

    http://www.tivocommunity.com/tivo-vb/showthread.php?p=8156580#post8156580

    I'm basing my prediction of no fix for the S3/HD due to the fact that everyone has known about this problem for more than 2.5 years and we have yet to see a resolution.

    Others can continue to hope for a fix but I know one isn't coming. I am almost equally pessimistic about a fix for the Premieres.
     
  13. monkeydust

    monkeydust New Member

    493
    0
    Dec 12, 2004
    My suggestions on my Elite just stopped recorded a few weeks ago (just noticed today). Trying the disable/reboot/enable trick to see if that helps. Haven't had this happen previously.
     
  14. hazelnus111

    hazelnus111 New Member

    41
    0
    Feb 3, 2013
    I have two Tivos and Charter service. I have had a TiVo HD with Tuning Adapter for three years and have had no significant problems with Suggestions. I added a TiVo premiere 4 two months ago and have had no suggestions recording on it since hooking it up. I tried the sequence of turning off recording suggestions option and then back on with a reboot after each change and no suggestions recording days after this.

    So, yesterday, I bought a timer and set my tuning adapter to turn off between 2:45am and 7:55am. This morning, in there TiVo suggestions list, there were 30 or so suggestions. They started recording already despite the tuning adapter being connected. So, I'm convinced this is a prevention of suggestions from populating on the Tivo. I'm happy that's where the block is occurring because at least there is a fairly easy workaround. But, its still ridiculous that Tivo can't get a software fix out since this is a long-standing problem. I wonder how those will work on the TiVo Premiere boxes that Charter is having TiVo build for them.
     
  15. monkeydust

    monkeydust New Member

    493
    0
    Dec 12, 2004
    Did not fix it. Has worked fine in the last year until a few weeks ago. What the heck?
     
  16. Mr. Coffee

    Mr. Coffee New Member

    36
    0
    Dec 1, 2005
    We had a Series 3 (never used a tuning adapter with it, so it recorded suggestions.)

    Also have a Premiere (the original) with tuning adapter, and it records suggestions fine.

    Just replaced the Series 3 with a Premiere 4 (and tuning adapter), and it doesn't seem to record suggestions.
     
  17. monkeydust

    monkeydust New Member

    493
    0
    Dec 12, 2004
    Still no new suggestions. My series 3 which is also using a tuning adapter is still recording suggestions.

    I went ahead and cleared my old suggestions (170 total) off my Elite and guess ill try some TA and TiVo reboots and settings changes over the next few days to see if it helps.
     
  18. monkeydust

    monkeydust New Member

    493
    0
    Dec 12, 2004
    Anybody got any "suggestions" for me? My suggestions worked fine on my Elite for 10 months and now nothing. Still working fine with my S3 w/the same TA. When I view Suggestions in Find TV, it doesn't list any but shows me everything I gave thumbs up and down to. Done plenty of unplugging, unsetting/setting, rebooting and not sure what else to try.
     
  19. MeInDallas

    MeInDallas Member

    910
    0
    Jul 31, 2011
    Dallas, Texas
    Try tuning your channels to ones that arent on SDV. Then unplug the USB from the tuning adapter but dont unplug the tuning adapter from the power. Wait a few hours and see if the suggestions populate.
     
  20. PAP

    PAP New Member

    144
    0
    Oct 6, 1999
    Ohio
    I have had the "no suggestions" problem for months. Had no idea why it wasn't working. In the last couple months I've been getting "connect to the tivo service" messages and now S03 errors and cannot connect at all. I've tried rebooting, jumpstart 57 and nothing is working. So in my case I'm come to the assumption that my hard drive is screwed up and I just ordered a new one.

    I don't know if this is related or not, but my theory until I came across this thread today is that somehow my drive was listed as full so suggestions would not populate.

    ??
     

Share This Page