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Zero suggestions on XL4?

Discussion in 'TiVo Premiere DVRs' started by DaveDFW, Dec 7, 2012.

  1. Dec 7, 2012 #1 of 86
    DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    My XL4 is about two weeks old now, and I have yet to receive one recorded suggestion. I'm seeing the same behavior as on my old S3s--the suggestions list never populates with any shows despite having suggestions turned on and page and pages of thumbs ratings. My Tivo has the current 20.2.2.1 software.

    Find TV, Movies & Videos --> Browse TV --> TV --> Suggestions --> "Wait a few hours..."

    In the S3, this was a never-resolved issue related to tuning adapters. Disconnecting the TA would allow the list to populate, reconnecting would allow the populated suggestions to record. I assumed they had fixed this issue with the S4s. I called Tivo support and the agent had never heard of this issue in the S3 and suggested an RMA for the XL4.

    I've done the only troubleshooting step on tivo.com--turn off suggestions, reboot, turn on suggestions, reboot again.

    I haven't seen any other posts detailing problems with the various S4 models and suggestions, so am I unique? What else can I try to enable suggestions?
     
  2. Dec 7, 2012 #2 of 86
    DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    Follow up--this is exactly the same behavior as the S3. I left the XL4's TA disconnected overnight and four pages of suggestions magically populated.

    No one else is having this problem?
     
  3. Dec 7, 2012 #3 of 86
    shwru980r

    shwru980r Active Member

    1,893
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    Jun 22, 2008
    Have you tried getting a new tuning adapter from the cable company?
     
  4. Dec 7, 2012 #4 of 86
    mattpol

    mattpol ILYA KOVALCHUK

    274
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    Jul 23, 2003
    NEW YORK...
    Same problem here.
     
  5. Dec 7, 2012 #5 of 86
    Arcady

    Arcady Stargate Fan

    3,960
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    Oct 14, 2004
    Philadelphia...
    When I was on TWC in Dallas, I had that problem on every model of Series 3, but not on the Premiere. I didn't get the Elite until after I left Dallas, but I assumed it would work on any Series 4 box. Maybe one of the recent updates re-introduced that bug.
     
  6. Dec 9, 2012 #6 of 86
    DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    I don't really suspect my TA is faulty, especially since this is exactly the same way in which S3 and HD suggestions fail with the same workaround. To me, this is obviously a Tivo software issue.

    This is also not a speculative tuning issue. Once the suggestions list has been populated with the TA disconnected, the Tivo successfully records suggestions on SDV channels once the TA is reconnected. I'm watching my suggestions list slowly decrease as suggestions have been recording all weekend.

    Either Tivo has broken the S4 suggestion programming or Time-Warner in North Texas is doing something that isn't being done in other markets.
     
  7. permanentpress

    permanentpress New Member

    17
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    Oct 31, 2003
    Phoenix,...
    No suggestions. I miss suggestions.
    I have this problem with premiere 4 and had it with the S3, the in off reboot worked on the s3 rarely, the new TiVo has recorded 1 suggestion despite my best efforts in over a month (and it happened to be a blank channel.)
    I have an old tuning adapter that occasionally has dropped out, wonder if that contributes to the problem but clearly TiVo doesnt handle SDV well.
    Will have try the disconnection method.
    Hey, anybody on Cox Phoenix with the digital package ever seen anything on the 3d channel? I get nothing, ever.
     
  8. LynnL999

    LynnL999 Member

    350
    2
    Oct 7, 2002
    Irvine,...
    My XL4 records some suggestions, but always in SD when I have the same channel in HD. I wish there was a way to set suggestions to record HD only.
     
  9. Arcady

    Arcady Stargate Fan

    3,960
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    Oct 14, 2004
    Philadelphia...
    Turn off the SD versions of the channels.
     
  10. Bierboy

    Bierboy Seasoned gas passer

    12,345
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    Jun 12, 2004
    Quad Sillies
    Bingo!
     
  11. Teeps

    Teeps Active Member

    1,664
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    Aug 16, 2001
    Torrance,Cal...

    Play the game, if you have the patience, and start rma-ing tivos until they say uncle.
    Or,
    Since disconnecting the tuning adapter is a known work around.
    Put the tuning adapter power supply on a timer

    edit I stand corrected
    Or,
    Deny network access to the tuning adapter within the network router.
     
  12. Arcady

    Arcady Stargate Fan

    3,960
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    Oct 14, 2004
    Philadelphia...
    The tuning adapter doesn't connect to your network. It talks to the cableco headend via coax using its built-in cable modem.
     
  13. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    You are correct.

    I was thinking of the running out of guide data problem.

    In which either disconnecting the tuning adapter, from tivo; or tivo from network is a work around.
     
  14. Arcady

    Arcady Stargate Fan

    3,960
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    Oct 14, 2004
    Philadelphia...
    Best way is to put the tuning adapter on a timer and have it shut off late at night so the suggestions list will populate. No SDV channels will tune or record during this time, but who sets up a lot of season passes in the middle of the night?
     
  15. permanentpress

    permanentpress New Member

    17
    0
    Oct 31, 2003
    Phoenix,...
    Wow! Suggestions recording after leaving it unplugged for a few hours! So how often do I need to cycle the TA?
    And I am going to experiment to find out for how long it needs to be unplugged; is it a database lookup that has a trigger post network connection, or reboot, or something.
    Why am I excited that when I already have too much to watch my TiVo will find me more stuff? No idea, but I am!
     
  16. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    When I tested, I just left the TA unplugged overnight when I had no scheduled recordings. So eight hours or so has been sufficient to allow the suggestions list to populate with about four days of suggestions.

    I'm not so fond of suggestions that I will continually disconnect the TA. It's just a feature that doesn't work correctly and it will stay that way unless Tivo issues a software fix.
     
  17. Ben_Jamin75

    Ben_Jamin75 New Member

    570
    0
    Dec 18, 2003
    Toledo, OH
    I am experiencing the same problem with my new XL4. I replaced a TiVo HD, transferring the cable card and tuning adapter. I never had any problems recording suggestions before, the XL4 still has plenty of free space, but no suggestions.

    One thing that seems odd, but may lend a clue as to what the problem is.... Tivo sent down a line up change, adding the military channel in HD, but it isn't live yet, when I try to tune to the new channel, I get a message "channel not provided by tuning adapter. Contact your cable provider for more information". Seems pretty standard. Except when I go into the suggestions screen, there is one (and the only one) pending/future/possible recording, on (drum roll) the military channel HD.
     
  18. Davisadm

    Davisadm TiVo is awesome!!!!!

    242
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    Jan 18, 2008
    SoCal
    TiVo did not send down a line-up change, your cable company did.
     
  19. Ben_Jamin75

    Ben_Jamin75 New Member

    570
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    Dec 18, 2003
    Toledo, OH
    No. The cable company notified tribune, the company that tivo uses for guide data that they were adding channels. The line up was updated on tribune/tivo's servers, which was pushed out to my box on a daily call. There was a message on my tivo, which I have seen many times over the years, "a line up change has occurred". And i now receive guide data for the channels are not live yet, they are due to be added 1/13/13. Someone somewhere between the cable company, tribune, and tivo, jumped the gun and sent out the change early.

    I have also experienced times where the cable company adds channels and tivo knows nothing about it. In that case, the cable card sees the channel, but there is not guide data because tivo/tribune hasn't been updated.
     
  20. Arcady

    Arcady Stargate Fan

    3,960
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    Oct 14, 2004
    Philadelphia...
    Every channel add I have gotten in the last two years happened 2-14 days before the channel actually went live. I'd rather have a dead channel that exists for a while than have an active channel that has no guide data.
     

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