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Yet another Roamio reboot issue

Discussion in 'TiVo Roamio DVRs' started by ManOfSteele, Apr 14, 2014.

  1. ManOfSteele

    ManOfSteele New Member

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    Jul 23, 2003
    San Jose, CA
    In doing a forum search I see there have been several people with Roamio reboot issues. I've had my Roamio for about two months and did not have a single issue until a week or so. Since then, the Roamio has been rebooting frequently, although primarily when streaming content via a Mini. I've been working with TiVo Support on the problem and it isn't looking good. Meaning that they had me check signal strengths and other diagnostics, change cables, etc., all to no avail. They don't really seem to know what the problem is. Originally I thought the problem was occurring on a specific Mini and I swapped it out for another Mini from another room but that did not help. Within a short period of time while watching TV on the "new" Mini the Roamio rebooted.

    I've since seen reboots occur while watching TV from three different Minis in three different rooms (although it definitely happens more frequently it seems from one specific Mini). I've also observed the Roamio rebooting while no active streaming from a Mini was occurring, once at 2:00 am and once yesterday around 10:00 am.

    In the six years I owned my TiVoHD I never had a single unexpected reboot, so although I do like the Roamio, this issue has soured things a bit. I'm not convinced that it's a hardware problem, although I am puzzled why the reboots have only just started after two months from flawless service. I'd hate to return my Roamio for servicing (and lose 300 hours of recorded content) if the replacement has the same reboot issue.

    Does anyone have any similar recent experience with their Roamio/Minis? Are there any system logs I can download after a reboot occurs that might shed some light on what's causing the reboots?

    Peter
     
  2. jwbelcher

    jwbelcher New Member

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    Nov 13, 2007
    Orlando, FL
    Its not hardware. I've seen them on the Roamio and multiple Minis. For me they started well before 20.4.1. I believe this is known issue. As fyi, TiVoMargret indicated there were reboot issues in February related to service calls. As such, I'd suggest holding on to your unit until TiVo sorts things out.
     
  3. tarheelblue32

    tarheelblue32 Active Member

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    Jan 12, 2014
    Raleigh, NC
    Random reboots are completely unacceptable. I'm thankful that my Roamio has yet to begin exhibiting this behavior, but TiVo has to fix this problem immediately. My crappy TWC DVR never experienced random reboots, and there is really no good reason why a Roamio should be experiencing them.
     
  4. ManOfSteele

    ManOfSteele New Member

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    Jul 23, 2003
    San Jose, CA
    One thing I forgot to mention was that the reboots started the same day I replaced the TV the Roamio was hooked to with a new "smart TV" (by Samsung). Within the hour after it was hooked up the Roamio started exhibiting this reboot problem. I've disabled the HDMI-CEC feature of the TV, as I've heard that can cause problems, but that did not solve the problem. I also tried removing the HDMI cable entirely for a period and during that time there were no reboots, but I wouldn't call the test conclusive because hours can pass between reboots so I may have just got lucky.

    Still, since the reboot problem started with the new TV being installed, it sure makes me think it's somehow related. Beyond signals being passed along the HDMI cable though, the Roamio should be unaware that there is a new TV there.

    My next test is to replace the HDMI cable with a component video cable for a few days. I have a suspicion this will solve the problem, but I don't really want to go back to component video permanently.
     
  5. tatergator1

    tatergator1 Active Member

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    Mar 27, 2008
    Columbus, Ohio
    Tivo seems to really be struggling with HDMI handshake issues. I have personally never had a problem with it and am running 2 new Samsung Tv's and and a older Mitsubishi, all on HDMI.

    Since your reboot problem started with the new TV, it's almost certainly the issue. As you suspect, the reboots should disappear with a component cable setup. Another option to get back to HDMI would be to add a HDMI switch in-line to the connection to your TV. Many users had success using this option when dealing with issues with Tivo Minis rebooting when the TV was first turned on and connected via HDMI.
     
  6. lgnad

    lgnad Pantless Mofo

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    Feb 14, 2013
    Massachusetts
  7. jmbach

    jmbach der Neuerer

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    Jan 1, 2009
    How is your Roamio and the Smart TV connected to the Internet.
     
  8. ManOfSteele

    ManOfSteele New Member

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    Jul 23, 2003
    San Jose, CA
    I have a wired connection to the TV. I currently have all "smart" functions disabled though to eliminate that as a possible source. So right now my smart TV isn't so smart...

    I've got the Roamio connected via component now. So far no reboots but it hasn't been very long. The quality appears to be very good, coming in at 1080i. The question I have is would there in fact be a difference in quality between HDMI and component?
     
  9. jmbach

    jmbach der Neuerer

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    Jan 1, 2009
    Is the Roamio wired as well.
     
  10. ManOfSteele

    ManOfSteele New Member

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    Jul 23, 2003
    San Jose, CA
    Yes, the Roamio is wired as well.
     
  11. jmbach

    jmbach der Neuerer

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    Jan 1, 2009
    At 1080i the quality is the same. Might want to use optical connection to keep audio quality the same. What OS is the TiVo running. Consider a fixed IP for the Roamio and make sure your DHCP server does not dish out that IP to another device.
     
  12. ManOfSteele

    ManOfSteele New Member

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    Jul 23, 2003
    San Jose, CA
    I already have optical audio so I'm good to go there, and the video quality looks fine, although my wife says she doesn't think it's as good as the HDMI quality. I'm not convinced. Based on some research I did this morning there can in fact be a difference.

    I'm not at home right now so I don't know the specific OS version I'm currently running. I assume it's not the 20.4.1 release that was mentioned in an earlier post; I intend to request a priority update if its not.

    I certainly could setup a static IP for the Roamio, but I don't think this would have any impact on my reboot issue...
     
  13. jmbach

    jmbach der Neuerer

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    Jan 1, 2009
    Probably not. Sometimes some equipment may reboot if it loses its IP address when it is time to renew it and it fails to renew after several attempts. Not sure if TiVo is one of those. Just trying to eliminate variables.
     
  14. ManOfSteele

    ManOfSteele New Member

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    Jul 23, 2003
    San Jose, CA
    For anyone interested, I got the 20.4.1 upgrade and this did not solve the problem--the Roamio still reboots when connected via HDMI to the Samsung. The TiVo Roamio definitely doesn't like my Smart TV. Fortunately component video works. I suspect I won't see a fix for this HDMI issue from TiVo anytime soon...
     
  15. dcpmark

    dcpmark New Member

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    Feb 8, 2006
    After months of flawless usage, I had my first reboot (that I've noticed) on my Pro while watching a recording a few days ago. No problems yet with any of my Minis. Hope this isn't the start of bad things to come.
     
  16. jmbach

    jmbach der Neuerer

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    I have my Roamio hooked to my Samsung smart TV u55f8000 without problems.
    You may have already tried this but try different HDMI inputs on the TV and different HDMI cables if you have not done this already. When I bought my TV, the salesman made a point that I should use newer HDMI cables as the older ones may give me issues.
     
  17. ustavio

    ustavio New Member

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    Oct 19, 2013
    Methinks the last few posts are either spam or someone consumed a bucket of peyote.
     
  18. ustavio

    ustavio New Member

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    Oct 19, 2013
    Spam Removal Response Team comes through again!. Many many thanks.
     
  19. ManOfSteele

    ManOfSteele New Member

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    Jul 23, 2003
    San Jose, CA
    I tried using the HDMI 2 port on my TV last night and the TiVo ran without issues for some 5+ hours. When I headed to bed I powered the Samsung off and *poof* the Roamio immediately rebooted. So clearly some kind of control signal was transmitted over the HDMI cable that the Roamio can't handle.

    The other interesting thing from this experiment is that the HDMI 2 port seemed to behave better than HDMI 1. My last experiment using port 1 lasted only 40 minutes before the Roamio rebooted, and that was a spontaneous reboot, not tied to the TV being powered off.

    I'm pretty sure the HDMI cable I am currently using is one that came with one of the Minis. I can get a "newer" cable, but I think what I have is about as new as I can get.
     
  20. jmbach

    jmbach der Neuerer

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    Jan 1, 2009
    I bought a Radio Shack HDMI cable that supported 3D, 4k, and a couple of other things to use with my Roamio Samsung combination. Also the HDMI port I am using on my Samsung is labeled STB/HDMI.
     

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