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XL4 MOCA Issue

Discussion in 'TiVo Premiere DVRs' started by ciucca, Nov 2, 2012.

  1. Nov 2, 2012 #1 of 16
    ciucca

    ciucca New Member

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    Jun 29, 2004
    I have a Premiere XL 4 that I would like to use MOCA as my network connection.
    Unfortunately it does not work, I keep getting a C33 error. I know the problem is not my network. I have a FIOS cable box on the network using MOCA as well as a TIVO Premiere using MOCA also. I can eliminate the drop in the room, because I can move the FIOS box (which uses MOCA) to the drop that the Premiere XL 4 does not work on, and it is ok.

    I am at a loss, This must be an issues with the XL4 box, has anyone had a similar issue? I have 20.2.1.2 software version and the tech support person said it should work. Please don't tell me to call tech support they are blaming the FIOS connection , which is wrong. I already tested (see above) and it is not the network.

    I'm getting kind of annoyed, it must be a hardware issue and TIVO should replace the box since it is brand new and I have a 3 year warranty. :mad:
     
  2. Nov 2, 2012 #2 of 16
    aaronwt

    aaronwt UHD Addict

    19,180
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    Jan 31, 2002
    Northern...
    Have you gone into the MoCA settinggs in the XL4 and tried different frequencies to make sure it matches what the FiOS router is using? It should work on the auto setting but it might not which is why you need to manuall select teh frequencies MoCA is using.
     
  3. Nov 2, 2012 #3 of 16
    ciucca

    ciucca New Member

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    Jun 29, 2004
    Yes I did. I looked at the settings for the TIVO Premiere that works, and it is set to 15, I tried that and still no luck :confused:
     
  4. Nov 2, 2012 #4 of 16
    ShayL

    ShayL Member

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    Jul 17, 2007
    Dallas, TX
  5. Nov 2, 2012 #5 of 16
    fyodor

    fyodor Member

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    Sep 19, 2006
    Try setting it to auto and see if it works.

    Also I would first try disconnecting the FIOS cable box and testing with just the router and Tivo.


     
  6. Nov 3, 2012 #6 of 16
    ciucca

    ciucca New Member

    270
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    Jun 29, 2004
    Can someone with an XL4 Premiere verify that you have MOCA working on this box? Before I send this in for a replacement I want to see if this is an inherent problem with XL4 or just my bad luck.
     
  7. Nov 3, 2012 #7 of 16
    ciucca

    ciucca New Member

    270
    0
    Jun 29, 2004
    One thing I did notice between the Premiere 4 with working MOCA and the XL4 with non working MOCA is a difference in Tx Power and network Version settings:

    The working Premiere 4 has settings of



    Tx Power: 0.0

    Network Version : 1.1



    The NON working XL4 MOCA has

    Tx Power: -143165576.06

    Network Version: 0.1



    I believe there is a MOCA hardware driver difference between the Premiere 4 and Premiere XL 4. I don't know what else can account for the difference in parameters.

    Going by past history with Tivo, like the FIOS hot signal issue that went from the DTV tivo to the TIVOHD. Same problem fixed in DTV took a year and a half to see it fixed on TIVOHD :thumbsdown:
     
  8. Nov 3, 2012 #8 of 16
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,463
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    Apr 17, 2000
    Nevada
    I have one using MoCa connected to an Actiontec MoCa bridge on the other end (don't have FIOS) and it works perfectly. Speeds are 3x what I use to get with my powerline adapters.

    Dan
     
  9. Nov 3, 2012 #9 of 16
    moyekj

    moyekj Well-Known Member

    11,142
    31
    Jan 23, 2006
    Mission...
    I have an Elite with internal MoCA connecting to my Moto NIM100 MoCA network that is working fine.
     
  10. L David Matheny

    L David Matheny Active Member

    1,589
    2
    Jan 29, 2011
    SE Ohio
    If you can substitute the working Premiere 4 in place of the non-working XL4, and the Premiere 4 still works fine in that position, then it would appear that the XL4 is defective. What is putting your network signals onto the coaxial cable at the other end? Does the FIOS cable box bridge your local network to the MOCA? I've never used FIOS.
     
  11. ciucca

    ciucca New Member

    270
    0
    Jun 29, 2004
    I've tried the XL4 box on 2 of my cable drops that I am sure work with MOCA, and there is no signal coming out of the XL4. I tend to agree that the box may be defective , but I am concerned that the network version on my XL4 is 0.1 and 1.1 on my working premiere 4. I was hoping it was a software issue, or at least if some people with a Premiere 4 ( not XL) with 20.2.1.2 software had MOCA working, then I would feel more secure that swapping Boxes with Tivo would fix the issue. I'd hate to through the hassle of swapping boxes if I would just get a box with the same problem.
     
  12. swarto112

    swarto112 New Member

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    Sep 9, 2012
    been running my xl4 outa the bix on Fios moca, no issues
     
  13. ciucca

    ciucca New Member

    270
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    Jun 29, 2004
    Thanks to all who replied. I called the tech support and they are shipping a replacement box. They agree that the box is defective.
     
  14. ShayL

    ShayL Member

    211
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    Jul 17, 2007
    Dallas, TX
    Yes the FIOS router has built in MOCA. Their set top boxes utilize MOCA. They also use MOCA in some instances from the ONT (fiber termination) to the router for the WAN connection.
     
  15. majormc

    majormc New Member

    2
    0
    Jul 1, 2008
    Had MoCA working perfectly before Fall Update (20.2.2.1?) posted on my XL4 on Dec 6. MoCa immediately stopped working (C33 message). I was having other issues with the TiVo before the update, so just assumed this was just more of the unit going bad. TiVO shipped me a replacement unit this week, and I have just finished setting it up. When I initially connected it, MoCA worked fine. But then it said it needed to install an important update (this was after the initial Guided Setup). Well, it was able to download and install the update fine via MoCA connection, but AFTER the update was completed, I now get exactly the same symptoms: No MoCA and C33 message.

    I'm thinking the chances of two boxes failing built-in MoCA in the exact same way are really kinda slim, and the fault lies with the software. Has anyone else with a Premiere XL4, using MoCA, (Which probably makes this a relatively small subset) had this same problem, and what have you done??

    TiVo, are you listening? Any suggestions?
     
  16. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,463
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    Apr 17, 2000
    Nevada
    MoCa works fine for me even with the latest software. Try pulling the plug on both the TiVo and the bridge on theother end. Plug the TiVo in and allow it to completely boot, then plug in the bridge and give it a full minute or two to connect.

    Dan
     

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