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Xfinity onDemand via TiVo coming to Chicago, Houston and Atlanta by June 30, 2014

Discussion in 'TiVo Coffee House - TiVo Discussion' started by drebbe, Feb 26, 2014.

  1. Mar 20, 2014 #61 of 173
    SullyND

    SullyND L:45-21 TCF Club

    8,712
    22
    Dec 30, 2004
    Chicago Burbs
    Correct - Premiers and Roamios only
     
  2. Mar 20, 2014 #62 of 173
    GumboChief

    GumboChief New Member

    131
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    Aug 27, 2004
    Is there a thread you can point me to? I had a hell of a time getting HBO, etc working with the pairing, but it has been solid for months now. Rather not re-visit that support line.
     
  3. Mar 20, 2014 #63 of 173
    GumboChief

    GumboChief New Member

    131
    0
    Aug 27, 2004
    Found a thread saying I needed to have the "Tivo Premiere" billing code added. Did that, but nothing yet. Going to let it sit over night.
     
  4. Mar 20, 2014 #64 of 173
    drebbe

    drebbe Carbon Blob

    139
    0
    Apr 11, 2012
    Sector 7G
    Forced a connection to the TiVo service and there it was. Another item crossed off my list of things I thought I would never see. "Cubs win world series", however, still in no danger of being removed from the #1 position of said list.
     
  5. Mar 20, 2014 #65 of 173
    GumboChief

    GumboChief New Member

    131
    0
    Aug 27, 2004
    What zip code? Is it actually working when you play a show?
     
  6. Mar 20, 2014 #66 of 173
    drebbe

    drebbe Carbon Blob

    139
    0
    Apr 11, 2012
    Sector 7G
    60089 - yes it actually works.
     
  7. Mar 20, 2014 #67 of 173
    DonnieZ

    DonnieZ Member

    33
    0
    Feb 12, 2007
    I'm in 60436 - Joliet/Shorewood out of the Comcast Romeoville head end. I'm using a Roamio Plus.

    Getting the same symptoms as you - plays for 3-5 seconds, then freezes. Tired an episode of Chicago Fire Season 2 as well as "Leaving Las Vegas" from HBO (I do have HBO.)

    Going to call Comcast. This is too awesome not to work!
     
  8. Mar 20, 2014 #68 of 173
    SullyND

    SullyND L:45-21 TCF Club

    8,712
    22
    Dec 30, 2004
    Chicago Burbs
    Reboot tonight and the app showed up. Works fine!
     
  9. Mar 21, 2014 #69 of 173
    GumboChief

    GumboChief New Member

    131
    0
    Aug 27, 2004
    Still broken for me. Was hoping that letting it sit after adding the billing code would have done it.
     
  10. Mar 21, 2014 #70 of 173
    SullyND

    SullyND L:45-21 TCF Club

    8,712
    22
    Dec 30, 2004
    Chicago Burbs
    I don't like that it defaults to adult content, and no pin, and the settings for both are tricky to locate, and in different locations than indicated on TiVO's website.
     
  11. Mar 21, 2014 #71 of 173
    TiVoJimmy

    TiVoJimmy Member

    61
    0
    Jan 3, 2005
    I have the 3 - 5 second freeze issue. Will try the 'TiVo Premiere' code tonight.
     
  12. Mar 21, 2014 #72 of 173
    sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
  13. Mar 22, 2014 #73 of 173
    GumboChief

    GumboChief New Member

    131
    0
    Aug 27, 2004
    It is now working for me in Chicago 60657. I had the billing code added yesterday, but through this afternoon, it was still failing. Tried it one last time before going to bed, and it is working now. My guess is something was done to my local head end.
     
  14. Mar 22, 2014 #74 of 173
    Dave_N

    Dave_N Member

    34
    10
    May 4, 2006
    NW Suburban...
    Hi

    I am also in 60089. Could someone please elaborate on adding the "Tivo premier code". I have the hang after 3-5 seconds problem.

    Thanks in advance.
     
  15. Mar 22, 2014 #75 of 173
    Dave_N

    Dave_N Member

    34
    10
    May 4, 2006
    NW Suburban...
  16. Mar 22, 2014 #76 of 173
    Dave_N

    Dave_N Member

    34
    10
    May 4, 2006
    NW Suburban...
    I hope that this is not too obnoxious but fixed it online within 10 mins:

    Problem: I have a tivo premiere and xfinity on demand freezes after 3-5 seconds. I have heard some billing code needs to be added to my account to make this work?
    Erica > Hello DAVID, Thank you for contacting Comcast Live Chat Support. My name is Erica. Please give me one moment to review your information.
    Erica > Thank you for taking the time to chat with us today, David.
    DAVID > My Issue: I have a tivo premiere and xfinity on demand freezes after 3-5 seconds. I have heard some billing code needs to be added to my account to make this work?
    Erica > I see here that your On Demand freezes every after 3-5 seconds. , it is definitely not good to know that your Video On Demand (VOD) is not working as it supposed to. VOD is a great feature. I would not want to encounter any problem if I was to order my favorite programs.
    Erica > Sure, I `ll check the account for any codes that needs to be provisioned
    DAVID > Please note it is on my Tivo premiere, a feature just rolled out in my zip code.
    Erica > Yes.
    DAVID > I have seen this ". The 'Tivo AO' code needs to be added to the billing section labeled something like 'On-Bolt Section'."
    Erica > Thank you for waiting, David.
    Erica > I am now checking the codes.
    Erica > One moment please.
    Erica > Thank you for waiting, David.
    Erica > I am now working on the TiVo codes
    DAVID > thank you
    Erica > You are most welcome.
    Erica > Thank you for waiting, David.
    Erica > I have updated the codes with TiVo.
    Erica > Please tune back to On Demand.
    DAVID > trying
    Erica > Alright.
    DAVID > It is working now.
    Erica > That`s perfect!
     
  17. Mar 23, 2014 #77 of 173
    Sevrin grey

    Sevrin grey New Member

    15
    0
    Oct 26, 2013
    i just got off of the comcast chat hotline and it was a cluster **** to say the least but at the end it ended up working here is the conversation

    analyst Jade has entered room

    Jade: Hello joan, Thank you for contacting Comcast Live Chat Support. My name is Jade. Please give me one moment to review your information.

    Jade: Welcome to Comcast Billing department. Let me extend a warm smile to make your day even brighter! I look forward to helping you today. How are you doing today, Joan?

    joan: My Issue: hello i recently got the xfinity on demand app on my tivo roamio and every time i try to watch a show or a movie it freezes after about 5 seconds every time so i searched it online and i came across a link

    joan: http://forums.comcast.com/t5/Video-On-Demand/Tivo-Premier-On-Demand-freezes/td-p/1604805

    joan: something about it being a billing code issue

    Jade: Thank you for providing that information.

    Jade: Oh, I understand you have issue about watching movie on demand and it freezes after 5 seconds, am I correct?

    joan: yeah and shows

    Jade: Thank you for confirming. I really appreciate it.

    Jade: Let me check that on the account first.

    Jade: Rest assured that I will exhaust all possible resources that I have to resolve your concern today.

    Jade: Our goal is to provide you with a consistently superior customer experience – that’s our guarantee. Learn more about the Comcast Customer Guarantee at http://www.comcast.com/corporate/Customers/CustomerGuarantee.html?fss=customer guarantee

    Jade: So I can better assist you, do you mind if I ask a few questions?

    joan: ok

    Jade: Great!

    Jade: For the integrity and security of the account, can you please verify the Account Number listed on the account?

    joan: yeah hold on let me find it

    Jade: Sure, take your time.

    joan: ***************

    Jade: Excellent! Thank you.

    Jade: I assure you that Comcast is all about protecting customers' confidentiality and privacy. Whatever you provide to us will remain between us.

    Jade: Let me pull up your account.

    Jade: While waiting, let me share this link to you http://www.comcast.net/benefits/ , with this you can actually explore on what you can get from Comcast. Moreover, if you like to know more about comcast products and features, please feel free to visit this site: rofileid=31731FAE-E477-447E-82F1-9D3BB822FF49&lid=4ShopBundles&lpos=Nav" target="_blank">http://www.comcast.com/localization...E-82F1-9D3BB822FF49&lid=4ShopBundles&lpos=Nav

    joan: it says something about in the "bolt on section" and the "TIVOAO" section in the link i sent you

    Jade: Thank you for patiently waiting.

    Jade: Joan, I also want to make sure that your issue will be dealt with expertise, however, your chat has been routed to billing department that supports payments and disputes.

    Jade: Our Cable Department is better equipped in handling this request. What I will do now is to transfer this chat to my partners there as they have the right tools and information regarding this matter. Is that okay with you?

    joan: yes thats fine

    Jade: Great!

    Jade: To recap no changes made on your account.

    Jade: Do you have any other questions or concerns I can help you with today?

    joan: no

    Jade: Thank you.

    Jade: It's been a wonderful to assist a customer like you.

    Jade: It was a pleasure assisting and chatting with you today! Have a great day and thank you for choosing Comcast. If you have any further questions, please do not hesitate to give us a call at 1-877-870-4310 or visit us at www.comcast.net for technical support. We appreciate your business!

    Jade: By the way, please take time to answer the short survey. This is done by just clicking the “EXIT CHAT” button located at the top right of the chat screen and click on the “TAKE OUR SURVEY button. Thank you very much for your time and patience all throughout the chat. Have a wonderful day!

    Jade: Please stay connected while I am transferring the chat.

    joan: ok

    Jade: Please wait, while the problem is escalated to another analyst

    analyst Marilene has entered room

    Marilene: Hi! How are you doing today?

    joan: im ok

    Waiting for response from Jade

    analyst Jade has left room

    joan: have you seen everything i sent with the link and everything?

    joan: hello? are you there

    Marilene: Yes, I am here.

    joan: did you get my link?

    joan: http://forums.comcast.com/t5/Video-On-Demand/Tivo-Premier-On-Demand-freezes/td-p/1604805

    joan: it says something about in the "bolt on section" and the "TIVOAO" section in the link i sent you

    joan: having to do with a billing code issue

    Marilene: I am sorry to know that you are having issue with On demand.

    Marilene: I will help you resolve this.

    joan: thank you

    Marilene: You are most welcome.

    Marilene: May I ask what are the troubleshooting steps you have followed to resolve this issue?

    joan: i rebooted my tivo and i called the comcast cable card line and then they repaired it the cable card to my tivo roamio and told me to wait 45 mins and it should work

    Marilene: Thanks for the information.

    joan: and then looked on tivocommunity.com and read about this issue

    Marilene: Same issue persist, is that correct?

    joan: yes everything freezes after 5 seconds.

    Marilene: Since that is the case, I will send tech to your house to check and fix the On demand issue.

    Marilene: May I ask for a good call ahead number?

    joan: no i don't need a tech to come to the house did you look at the link i sent you ?

    joan: it can be done in the billing section

    Marilene: May I ask how many Tivo you are using?

    joan: if read the link you would see what the issue and resolution is

    joan: I'm using 1 tivo roamio dvr

    Marilene: I have read it. May I ask for the serial number of the Tivo?

    Marilene: I will check if that is correct on your account.

    joan: is it the service number?

    Marilene: It starts with 03501.

    Marilene: I can see the correct code here, I will just verify if the serial is correct as well as the cable card.

    joan: I'm looking for it

    Marilene: Thanks for your cooperation.

    joan: is it on the box itself?

    Marilene: Yes it is.

    joan: TSN ???

    Marilene: Does it starts with 03501?

    joan: TSN:************

    joan: and theres a sku brf84800

    joan: nothing with 03501

    Marilene: Are you seeing the word Host there?

    joan: no

    Marilene: I am checking the notes on your account instead.

    joan: i have the cable card sn:***********

    joan: ok

    Marilene: Thanks for the information.

    Marilene: I checked the notes here and I can see here that the cable card ********** is already paired to your new Tva nd has the correct service code which is TIVOHOST.

    Marilene: TIVOAO is used for additional Tivo.

    Marilene: Which means there is no problem on the biller.

    joan: maybe try tivo roamio

    joan: instead of tivohost

    joan: is there a way to edit that?

    joan: chance the billing code to "tivo roamio"

    Marilene: There is no tivo roamio but there is Tivo premier host.

    Marilene: Would you like me to try that?

    joan: thats the problem it need to be tivo roamio

    joan: yes''

    Marilene: There we go, I have change the service code.

    Marilene: I am sending signal to your box now.

    joan: ok

    Marilene: I just sent signal to the cable card and host. Are there any changes?

    joan: yes its working!!!

    Marilene: Perfect! I am so happy to know that it is working fine now.

    Marilene: We have resolve your concern by changing the service code on your Tivo box and sending signal to the box.

    Marilene: Have I resolve your reason for chatting?

    joan: thank you so much for sticking with me with all that

    joan: yes you have

    Marilene: Wonderful and it's my pleasure helping you Joan.

    Marilene: Just to let you know, at the end of this chat there will be a short survey. I would appreciate it if you would take a moment to complete it so we can continue to improve the service we provide to you. Is that okay with you?

    joan: ok

    Marilene:
     
  18. Mar 23, 2014 #78 of 173
    tomm1079

    tomm1079 New Member

    567
    0
    May 10, 2005
    i tried the chat. Ended horribly and didnt work.


    ended up calling the billing department and explained what i needed. They where able to get it going in about 10 mins.
     
  19. Mar 23, 2014 #79 of 173
    Sevrin grey

    Sevrin grey New Member

    15
    0
    Oct 26, 2013
    at one point they were trying to say to send me out a tech person to the house to look at it and i was saying no thats not gonna help me it can be done on your end.
     
  20. Mar 23, 2014 #80 of 173
    tmesser

    tmesser Member

    121
    0
    Apr 12, 2003
    Naperville, IL
    I just happened to notice it on my Roamio tonight (Naperville 60540). Works great for me, no codes needed!
     

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