1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Xfinity on demand

Discussion in 'TiVo Premiere DVRs' started by caddyroger, Oct 3, 2012.

  1. Mar 1, 2013 #261 of 451
    cdd543

    cdd543 New Member

    2
    0
    Feb 27, 2013
    I just switched over from DTV and did my install today. It went very well and appears things are working though I had already downloaded the software update to prep for the install. On demand didn't show up right away, but I'll be patient--my zip is good to go per the website.
     
  2. Mar 3, 2013 #262 of 451
    Mike-Wolf

    Mike-Wolf New Member

    158
    0
    Feb 25, 2013
    Some people actually have gotten it in New Jersey and those areas are using Cisco/SA equipment. Also there have been a few cases where they have been able to use the application without ever being notified by TiVo that it was available in their area, so it's possible the notification system isn't 100% accurate.
     
  3. Mar 3, 2013 #263 of 451
    leitzsout

    leitzsout Member

    41
    0
    Feb 13, 2013
    Ok so "cable card specialist" from comcast comes to the house, says he hates cable cards and gets on the phone "to see if anyone knows something about the damned things". After 3 hours, multiple calls, and figuring out that the cards weren't programmed for the premier boxes, he says I need to redo the guided setup from start to finish and call them back if it doesn't work. I redo the guided setup and get no on demand. I also waited 10 days to satisfy the various Tivo CSR recommendations and still no on demand. I am in an area, seattle, that supports on demand on tivo and my cable cards are motorola.
     
  4. Mar 3, 2013 #264 of 451
    morac

    morac Cat God

    8,946
    22
    Mar 14, 2003
    NJ
    You should never have to redo guided setup to get On Demand. If it's not in your menus, TiVo hasn't pushed it out for your area. If it's in the menus, but playing VOD doesn't work then you need to contact Comcast and make sure:

    1. Your card is activated and paired. If you can get Premium or movie channels (Encore, etc) this is already the case.
    2. VOD is actually available in your area. TiVo's web site isn't 100% accurate for that, but normally if you can go into Xfinity OnDemand and see the list of shows, then it's available.
    3. The correct billing code is on your account. Your account needs to indicate you have a TiVo Premiere and that it is allowed to do VOD (some TV tier packages don't allow this).
     
  5. Mar 3, 2013 #265 of 451
    leitzsout

    leitzsout Member

    41
    0
    Feb 13, 2013
    OK...got this sorted out. Here's what happened. Comcast didn't configure the cards for the premier boxes when I paired them and went through the guided setup. Through multiple interactions with comcast, we figured out the cards weren't configured properly and the cards were fixed; however, the "groups" assigned to my account during setup were based upon the original configuration of the cards. Therefore, my account had the wrong groups assigned and apparently Tivo does not refresh the groups based upon changes to the cable card. This has been escalated in tivo support and I'm told I'll be contacted to confirm a fix within 24 hours. Stay tuned.
     
  6. Mar 4, 2013 #266 of 451
    diamondmask

    diamondmask New Member

    1
    0
    Mar 4, 2013
    Hi... just installed a new Premier box this weekend. All went well until I tried to access On Demand. It goes to the channel, shows the time bar and what is "playing", then the message "searching for signal on this cable channel..." and just sits there.

    I live in the Tacoma area of Washington where OD is said to be available.

    I really don't want to have to call Comcast as they gave me 5 different phone numbers to call to pair my card. I talked to India, local and I think Portugal.

    Thanks for any help. Even if it is I have to call Comcast.
     
  7. Mar 4, 2013 #267 of 451
    logicman

    logicman New Member

    40
    0
    Sep 14, 2005
    For Xfinity OnDemand, go to Find... in TiVo Central and Xfinity OnDemand should appear in the list to the right (at least for HDUI) and assuming it is available in your area.
     
  8. Mar 4, 2013 #268 of 451
    jrtroo

    jrtroo User

    4,062
    6
    Feb 4, 2008
    I would not pass judgement on having a problem yet. It takes a few days for transfers to be allowed, picking up all guide data, and enabling on-demand.
     
  9. Mar 4, 2013 #269 of 451
    Bigg

    Bigg Active Member

    5,426
    5
    Oct 30, 2003
    Hartford-...
    I got the same guy in god knows where like three times in a row for CableCard support. Must be a big department!
     
  10. Mar 5, 2013 #270 of 451
    mpnret

    mpnret Member

    137
    1
    Dec 4, 2012
    It doesn't work selecting the channel. Select X Finity on-demand in my shows
     
  11. Mar 6, 2013 #271 of 451
    leitzsout

    leitzsout Member

    41
    0
    Feb 13, 2013
    48 hours and still no follow up from tivo on fixing group assignments...am I surprised
     
  12. Mar 6, 2013 #272 of 451
    leitzsout

    leitzsout Member

    41
    0
    Feb 13, 2013
    Contacted Tivo today and CSR said engineering was still investigating and that I should wait a week and call back if I still didn't have On demand. This didn't sit well with me after being told, by a Tivo CSR on Sunday, that the turnaround was 24 hours. I asked to speak with a supervisor and he told me the turnaround was 3 to 5 days. I get a different answer each time I call. SOOOOOOO frustrated! If you see my prior posts, you'll note that this isn't even the first or second diagnosis of the issue. Its the third and each time the promised resolution dates come and go...and I thought comcast was bad...rant over
     
  13. Mar 9, 2013 #273 of 451
    timstack8969

    timstack8969 Member

    461
    0
    May 14, 2004
    What's the hold up for Cisco area's? Comcast of Garden State, NJ
     
  14. morac

    morac Cat God

    8,946
    22
    Mar 14, 2003
    NJ
    According to a Comcast rep in the Comcast forums the Cisco areas of NJ will be turned on in early May of this year.
     
  15. Bigg

    Bigg Active Member

    5,426
    5
    Oct 30, 2003
    Hartford-...
    Hopefully that will transfer over to CT. New XL4 in the mail for me.
     
  16. jjd416

    jjd416 Member

    45
    0
    Nov 24, 2009
    Do we know that this update to Cisco/SA devices covers cable cards too? And if so, is this the update we are waiting for to get Comcast VOD working on TiVo Premieres with Cisco/SA cable cards? Everything I've read on the Comcast Forum references cable boxes and doesn't mention cable cards at all. The updates cover the cable boxes user interface and an new cable guide.
     
  17. mattack

    mattack Active Member

    20,743
    4
    Apr 9, 2001
    sunnyvale
    So when an On Demand program is finished, you get audio of "some channel" when it's sitting back in the On Demand menus. What channel are you getting audio from? Whatever that On Demand channel is now being used for? (Seems unlikely, since it seems like I ALWAYS get audio there right away.)

    Also, it's weird, some On Demand shows have VIRTUALLY no commercials. I sometimes use On Demand to watch the HD version of a show when I tivoed the SD version (for space reasons). (But I still virtually always record it manually on another recorder to skip even the minimal commercials)
     
  18. Bigg

    Bigg Active Member

    5,426
    5
    Oct 30, 2003
    Hartford-...
    Apparently they will. When it gets to all SA areas, like Groton, CT, who knows.
     
  19. Mike-Wolf

    Mike-Wolf New Member

    158
    0
    Feb 25, 2013
    A big massive update that is supposed to be rolled out to New Jersey in March 2013 is supposed to bring a major update to the Cisco/SA CableCARDs to Version 1.5.2 3001 http://www.cisco.com/en/US/docs/vid...ies/Release_Bulletin_M-CARD_OS_1.5.2.3001.pdf

    This was mentioned in the Comcast thread. http://forums.comcast.com/t5/Xfinit...-Atlanta-Cisco-Cable-Boxes/m-p/1542789#M64240
    http://forums.comcast.com/t5/Xfinit...-Atlanta-Cisco-Cable-Boxes/m-p/1607987#M68847
    What will be included in the update to the Xfinity On Demand service for TiVo in May I don't know anything about yet
     
  20. jjd416

    jjd416 Member

    45
    0
    Nov 24, 2009

Share This Page