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XFinity On Demand - not so good

Discussion in 'TiVo Roamio DVRs' started by markwill, Aug 29, 2013.

  1. jmpage2

    jmpage2 New Member

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    Jan 20, 2004
    VOD does not inherently disable ff/rew it depends on the show, HBO during their freeview last weekend allowed FF/REW of all of their programming that I played.

    Also, I don't know where you got the idea you would ever get VOD on Channel 1, I don't believe that works or ever will work.
     
  2. lessd

    lessd Active Member

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    Jan 23, 2005
    CT
    The ch 1 thing comes from the cabler box not TiVo, Comcast has VOD labeled on ch 1 in the TiVo channel lineup, a error that TiVo never corrected.
     
  3. beevik

    beevik New Member

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    Sep 11, 2013
    I'm also in the Seattle area and had the exact same problem. Fortunately, I was able to get it working with the help of a Comcast online rep. I highly recommend that you use the online rep. Phone reps couldn't help me, and I got bounced between 5 different people, all clueless.

    Here is what the online rep told me she did to fix the problem:

    She added the "Tivo Premier Cable Card Install" code, which is a free $0.00 code. When she first added it to my account, the problem didn't go away; I still got the freeze. Then she removed the code and added it again. At that point, my VOD started working.

    When I asked her why it was so difficult to solve the problem, she said, "we need to really look for it, for the name is not labelled correctly in some accounts." So apparently the proper billing code is hard to find in their system. If they tell you it doesn't exist, let them know what this service rep told me.

    (See my other thread for a complete transcript of my conversation with the online rep.)
     
  4. Cleo256

    Cleo256 New Member

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    Sep 5, 2013
    I called the CableCARD number the other night and talked to a gentleman who acted like he knew exactly what the problem was. He did something on his end, my cable signal blinked out and blinked back on. I asked if he had set the "TiVo Premier Cable Card Install" code, and he said he had. Unfortunately, it still didn't work after that. If anything, it seems like it freezes faster now (after 1 second instead of 3).

    I guess maybe there's some relationship between this issue and this other one (http://www.tivocommunity.com/tivo-vb/showthread.php?p=9819289#post9819289). Maybe this is something that TiVo and Comcast need to work together to solve? And I just need to sit tight?

    At any rate, I'm probably going to hold off on bugging Comcast about it again until that TiVo/Fox/Seattle issue is worked out.
     
  5. jrtroo

    jrtroo User

    4,065
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    Feb 4, 2008
    Normally, its an issue with their back office in the card set up. call again or escallate through the email support for executive complaints.
     
  6. hershey4

    hershey4 New Member

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    May 31, 2006
    Red Sox Nation
    executive complaints??? that sounds interesting. I have PLENTY!!!

    Unfortunately, I had to get a new Tivo replacement box and have to do this all over again. This time getting the right pairing and validation code is a nightmare. Right now I have V=35. Before, after it finally worked I had V=26. The "special" number people said they did not have access to change the code so they transferred me to regular people. OMG. what a disaster. idiots times 100!!!!!!!!!! They tried to give me the Tivo number.

    I will call again and try to get a different rep another time at the "special" number. However, the situation is different because last time I went from "?" to 26. Going from 35 to 26 (or whatever) might be a different issue. lucky me.

    (at least thanks to this thread I could refresh myself on the details before I tackled the problem)
     
  7. jmpage2

    jmpage2 New Member

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    Jan 20, 2004
    TiVo also has a number for assisting with cablecard setup.. at least they used to. I'm surprised you are having trouble with the Comcast cablecard line. I had my card swapped over in a few minutes.
     
  8. hershey4

    hershey4 New Member

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    May 31, 2006
    Red Sox Nation
    but this is something on the comcast end of things. I can't imagine how Tivo could help other than call Comcast in a 3-way.

    The general pairing went fine, but this last switch seems to be problematic. DId you have Comcast Xfinity On Demand app?
     
  9. skid71

    skid71 Member

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    Mar 20, 2013
    I've called and chatted with Comcast several times to get this issue fixed. It's a lesson in patience and/or futility, take your pick. Now I have a tech coming out in a couple of weeks to try another cablecard. I'm thinking of just going to our local office and getting one myself.

    It's not like we use it all the time, but it's handy to have.
     
  10. hershey4

    hershey4 New Member

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    May 31, 2006
    Red Sox Nation
    I never got around to calling back again but I happened to notice yesterday, that VOD was there!!! Not sure who did that or when it happened. The earlier time it was immediate. This time, there was definitely some significant amount of delay. Now V=0x36 fwiw.
     
  11. jmpage2

    jmpage2 New Member

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    Jan 20, 2004
    That's exactly what TiVo has done in the past to help customers with cable card setup... Set up a three way call with the cable provider to sort the issue out.
     
  12. tivoROCKSme

    tivoROCKSme New Member

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    Jun 23, 2003
    Just looking for clarification. Will Xfinity On Demand work on my TivoHD?
     
  13. jmpage2

    jmpage2 New Member

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    Jan 20, 2004
    It depends what area/market you are in.
     
  14. JohnnyO

    JohnnyO Crimper

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    Nov 3, 2002
    Twin...
    I think you need a Premiere or a Roamio to have Xfinity on Demand work. As mentioned above, it is location dependant too.

    Check out the bottom of this page and enter your zip code to see if it is available in your area.

    http://www.tivo.com/discover/cable
     
  15. crwalter2003

    crwalter2003 New Member

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    Feb 13, 2004
    Waldorf, Md
    Maybe he thought he works for FIOS, instead of Comcast. :rolleyes:
     
  16. sayremr

    sayremr New Member

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    Mar 15, 2008
    +1

    I also had to drive to the Comcast store and have them add the Tivo Premier code. Previous calls to tech support and a chat session did not work.

    After the code was added, the Xfinity app disappeared from the list of video providers on Tivo. This required a connection with Tivo to re-enable it.

    Then a 6th and final call to the Comcast Cable Card phone line resulted in a tech who knew what he was doing. He confirmed that the Tivo Premier code was in place. He repaired the cable card after the code was in the system and that finally solved the problem.

    Total investment of my time exceeded 3 hours and 6 phone calls to Comcast.
     
  17. hershey4

    hershey4 New Member

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    May 31, 2006
    Red Sox Nation
    I know this post is technically Roamio and a little old, but it is the only one I could find about the VOD Connection Access VAL settings. Earlier in this thread, I had VOD Premiere-4 problems and finally was able to get Comcast to get my VAL setting from ? 0x0f to V 0x036. (thanks for this thread I could find that value!!)

    But now, VOD is not available (GSM-11 error) and VAL value is now "V 0x0A". Unfortunatley, I can't say when VOD went away or VAL value changed. I don't use it often.

    Anybody know any inside dirt on 0x0A setting? I think the "V" means it is validated, but I assume 0A is not as good as 36.

    I would like to have as much info before I make the dreaded call.
     
  18. lessd

    lessd Active Member

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    Jan 23, 2005
    CT
    If VAL does not have a V you have to make the dreaded call, a truck roll may be in your future.
     
  19. NorthAlabama

    NorthAlabama tabasco rules

    5,390
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    Apr 19, 2012
    sweet home, al
  20. hershey4

    hershey4 New Member

    179
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    May 31, 2006
    Red Sox Nation
    How do you get from V to truck roll? Isn't it all about sending magic signals to my card? re-validate?

    Or did you mean a misguided truck roll? :)
     

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