1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

XFinity On Demand - not so good

Discussion in 'TiVo Roamio DVRs' started by markwill, Aug 29, 2013.

  1. brianm729

    brianm729 New Member

    36
    0
    Jul 10, 2013
    I am also having issues with my box and have similar signal as you, 100 and SNR 41. XOD is not showing up either. spoke with TiVo support about it and He said that signal strength was too strong. Should be around 85 and SNR 35. Comcast came out and said I had a weak signal. Not sure who is right.
     
  2. markwill

    markwill New Member

    33
    0
    Aug 28, 2013
    It started working - and no-one at Comcast had any idea why. They were more focused on blaming Tivo than getting it to work, so it was a complete surprise to them.

    I told them not to touch a thing! I have On Demand, despite their protests that it was unsupported.

    See here for my follow up on this forum: http://www.tivocommunity.com/tivo-vb/showthread.php?p=9793060#post9793060

    Mark
     
  3. JohnnyO

    JohnnyO Crimper

    325
    0
    Nov 3, 2002
    Twin...
    Hi Mark,

    While I see your issue was resolved (apparently, due to no help from anyone...)

    I have the same XfinityOnDemand issue. I've had TiVoHD's since 2008. No issues since the initial installation (which, actually, went quite well). I ran through the process with Comcast to move the card to the new Roamio, and after about 20 minutes, I had all my channels, including premiums.

    I've never had OnDemand before (the TiVoHD doesn't support it). After waiting over night, forcing a TiVo connection, and restarting, I now have the Xfinity OnDemand application on the TiVo. I can search shows, and even start a show, but it stops after about 2-3 seconds. I can come back 20 minutes later and play another 3-4 seconds. I tried this on two shows.

    From what I gather, "it just started working" for you. Based on what I've read, I think I'll let it sit another couple of days before contacting Comcast...

    John
     
  4. JohnnyO

    JohnnyO Crimper

    325
    0
    Nov 3, 2002
    Twin...
    Another day - no change.

    Maybe I'll have to call again. Another note mentioned that OnDemand might require additional Comcast configuration compared to the initial pairing and activation. Any confirmation? If this isn't a Comcast issue, I'd hate to open that can of worms again.
     
  5. dmaneyapanda

    dmaneyapanda Member

    192
    0
    Jan 16, 2000
    princeton,nj
    I had some initial minor issues getting my card properly paired, but once that was done, I started receiving Comcast VOD with no problems. I don't think there was any additional comcast config needed, but it's possible there was and I just didn't know they were doing it. I did have to get the cablecard specialists on the phone to get it working. FYI, I am in the comcast philly region.
     
  6. Cleo256

    Cleo256 New Member

    10
    0
    Sep 5, 2013
    Having the same issue described in the original post. Spent 90 minutes on the line with Comcast last night, talking to a 2nd-level rep who really sincerely believed I misunderstood how this was supposed to work, that my account included On Demand, but that I had to watch it over the web or my smartphone, and that the TiVo itself wouldn't actually play it.

    This clearly contradicts both their own marketing material, the experience of everyone listed here, and basic design logic (if it's not supported, why is there an app that tries to play the video?).

    So if anyone figures out the magic words I need to say to talk to the one person at Comcast who seems to know how this is supposed to work, please share them.


    The other possibility is that there could be a TiVo bug here. This thread http://www.tivocommunity.com/tivo-vb/showthread.php?t=508353 describes what appears to be a TiVo Roamio bug, and the fact that video just kind of halts for a long time suggests a potential commonality.

    For what it's worth, On Demand seems to think the video is playing. The counter ticks along as if it's playing. When I let it go for a minute, then quit and try to resume, I get 2-3 seconds of video from a point about a minute into the show, as if it progressed normally. I even went so far as to hook up my Comcast Motorola box to a second TV in another room, looked for the On Demand listing for the same episode, and saw that the Motorola box believed I had already watched 10 minutes (about how long I left it "playing" on my Roamio the second time), so it was starting 10 minutes in.
     
  7. lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    I had the same signal so I put a 4 way splitter and get to 98% and SNR to 39, still no VOD, the Comcast tech came out and with his signal box got -5db at the end of the coax, he removed the splitter and the signal per his box went up to + 2db, VOD still did not work, changed cable cards, paired it telling the person at the other end of the phone to use the TP settings and VOD came on without any problems. I went back to the 4 way splitter and VOD still worked without problems.
    I have seen many people having problems with Comcast VOD and the Roamio, I don't know why but there must be some difference.
     
  8. mxfanatic

    mxfanatic Member

    31
    0
    Jan 20, 2007
    Almost all issues are related to Comcast's configuration, or lack there of. It is very rare to have hardware issues with the box and cablecard. Even if they got it working with a different card, chances are it was because the first one wasn't configured properly in their systems. Using the "TP" or Tivo Premier config settings seem to help. In addition, even after it's configured properly, I think sometimes that Tivo has to call home to enable VOD. Some of the other threads indicate this is needed. Keep at it. It will get fixed. Tivo is still a rare beast in the eyes of cable co's as large as Comcast.
     
  9. jmpage2

    jmpage2 New Member

    1,951
    0
    Jan 20, 2004
    Hmm. Comcast VOD is working on my Roamio but not on my Minis. Getting authentication error. Will try a reboot.
     
  10. JohnnyO

    JohnnyO Crimper

    325
    0
    Nov 3, 2002
    Twin...
    That sounds exactly like what I am seeing.

    Others in this thread have indicated calling the special Comcast Cable Card number and having them ensure it is configured using the TP (TiVo Premiere?) setting. I don't know if that comment applies to this issue, or if the was directed at folks who can't get OnDemand at all.

    John
     
  11. JohnnyO

    JohnnyO Crimper

    325
    0
    Nov 3, 2002
    Twin...
    I caved in and called the Comcast CableCard line. In under 5 minutes, the issue was resolved for me. There was -one tiny additional setting- (apparently) that needed to be configured to show that I could support Xfinity OnDemand that had not been toggled when I moved the CableCard to my Roamio from my TiVoHD on Tuesday. When I called just now to say that all other channels were fine, and that my symptoms were that an OnDemand show would play for a few seconds and then stop, the woman on the phone sighed knowingly, and and said, "just one moment, sir..." then asked me to try again. All was well.

    So - if you have a Roamio, and otherwise have a working CC configuration (other than Xfinity OnDemand) Comcast should be able to fix this quickly without having to re-pair your CableCard.

    John
     
  12. garryj

    garryj New Member

    13
    0
    Sep 14, 2006
    Bellevue, WA
    +1
    I too had good cablecard pairing but after the Xfinity OnDemand app appeared I had the "video freeze after a few seconds" issue. I live close to an Xfinity store, so instead of calling the dedicated cablecard number again and doing the transfer/hold dance, I drove there to talk directly with a service rep, who happened to be the same one that had issued my cablecard a few days earlier -- at that time I had told him the cablecard was for a TiVo Roamio model. I explained my issue and asked if my account had the "TiVo Premier" option applied to it, and it did not. When he issued the cablecard, he had been unaware of the "TiVo Premier" option and its relevance to the TiVo/Xfinity OnDemand app. He was a bit dubious that applying the option to my account would do any good, but he did so anyway. When I returned home VOD was working just fine :up:

    The good news is that this particular issue should be solvable by first tier support, but it also sounds like there's a disconnect in Comcast's information pipeline regarding what's required for TiVo and VOD in the first place...
     
  13. hershey4

    hershey4 New Member

    179
    0
    May 31, 2006
    Red Sox Nation
    Thanks for that info. I have Premier not Roamio but this was helpful. In my case I see "Val ? 0x1F" Kinda looks like the "?" could be a delimiter for the Val question. And 0x1F is 00011111 and probably indicates 8 different settings.

    In any case, I guess I am going to have to call. I think I may not be paired because HBO and VOD are not there.

    The installation seemed to be a big chicken and egg issue because the installer was certainly not going to wait around for 2 hours of Tivo downloading and installing everything. And he couldn't do channel testing without this. This was a brand new Tivo Premiere, brand new cable and internet installation.

    I didn't know there was a special Comcast Cable Card number. All I know is 800-comcast. I will have to look around for that # to hopefully skip some layers.
     
  14. lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    Comcast special # 877-405-2298
     
  15. hershey4

    hershey4 New Member

    179
    0
    May 31, 2006
    Red Sox Nation
    I'm hopeful... I called and got the pairing completed fairly painlessly. HBO was on in a jif. She thought she was setting up On Demand because she said it would take about 45 minutes for everything to download. But alas no VOD after all. :-(

    I will call again tomorrow. I will mention the Tivo Premiere setting to see if that helps.

    (But this still beats the 6 weeks of torture I went thru getting Comcast to snake an underground wire successfully!!)
     
  16. lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    Had the exact VOD Comcast problem your having, had to have a tec out to my home, he could not get it to work, so he changed cable cards, paired the new cable card and VOD worked, no problem. I can't see why the old cable card did not work with VOD as it did in my TP.
     
  17. hershey4

    hershey4 New Member

    179
    0
    May 31, 2006
    Red Sox Nation
    Called again and he verified various settings, (V=x026) and sent a new signal. This time I got the VOD app via Find Programs, but still do not have Channel 1 VOD. He said Ch-1 would take 45 min to an hour to complete and download. Seems that's their mantra when things are not going quite right!!! I've heard it a lot!

    Is there much difference in the interface? Should I pursue getting Channel 1 setup?

    I discovered that Fast Forward is disabled with VOD, so after all this, I probably won't be using VOD a lot. Commercials...what a drag!
     
  18. Rkkeller

    Rkkeller Active Member

    1,276
    3
    May 13, 2004
    I do not think you will get Channel 1. Comcast VOD is an app in the menu.
     
  19. jakerock

    jakerock Hey ho howdy! TCF Club

    3,472
    9
    Dec 9, 2002
    Lee, NH
    I second that you don't get channel 1 on TiVo. You use the OnDemand app.
     
  20. cr33p

    cr33p New Member

    644
    0
    Jan 2, 2005
    Ann Arbor MI
    I too have had Ondemand in my area for quite some time, it has never worked, my cable card was never paired, got my new Roamio, paired my card, ensured she had "premiere" selected and it has worked fine since.

    Also, I have never seen channel 1 VOD work on any of my TiVo's
     

Share This Page