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Xfinity on Demand in Boston

Discussion in 'TiVo Premiere DVRs' started by jkrowas, Jun 4, 2012.

  1. rick123

    rick123 Member

    256
    1
    Dec 8, 2004
    Was watching red sox last night on NESN and saw an ad for tivo premiere/VOD. First time I can ever recall seeing a retail ad for a TiVo box.
     
  2. aadam101

    aadam101 Tell me a joke

    7,029
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    Jul 14, 2002
    Massachusetts
    I think they had some a very long time ago. There are billboards all over the place here.
     
  3. philw1776

    philw1776 Active Member

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    Jan 19, 2002
    Seacoast NH
    Had my TiVo since 2001 lifetime. Trying to buy a new XL4 with my TiVo discount but TiVo can't get my Comcrap user # to register. Escalated thru tech support. Maybe next week....
     
  4. aadam101

    aadam101 Tell me a joke

    7,029
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    Jul 14, 2002
    Massachusetts
    What discount?
     
  5. Jul 2, 2012 #145 of 152
    JoeTaxpayer

    JoeTaxpayer Member

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    Dec 23, 2008
    Update - apparently when I enabled the card for the TiVo premiere, someone in billings looked at my account saw 4 cable cards, (with two in a Series 3) and updated my billing for 3 additional cards all at $7.45. Since my new XL4 came in, I am retiring the dual card series 3, an hour on the phone wasn't going to fix the billing issue and I've lost patience.

    I pulled the 2 cards out of the S3, returned one to Comcast, put one in the XL4 and it only took 2 hours to work my way to the right person to properly pair the card and activate for VOD. I watched the screen that Margret pointed to, and while I was on the call, flipped on and off the screen. It went from "?" to "V" while I waited. No reboot, no waiting for the system to update.

    For what it's worth, the gal (from Comcast) that I finally got to help did a great job. It took 45 minutes of holding, explaining, and transferring to get her. If Comcast would simply make a trained team available with this level of expertise (the card pairing) they'd save a lot of time and customer frustration. There's no dialing directly into that team, and very tough to talk your way to the right group.
     
  6. Jul 2, 2012 #146 of 152
    jrtroo

    jrtroo User

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    Feb 4, 2008
    Too late for you, but perhaps helpful for anyone who finds this thread. There is a (fairly) well known and trained group at Comcast that handles cards. Among others, see this thread (its all over, and on the last page): http://www.tivocommunity.com/tivo-vb/showthread.php?t=316310&page=286
     
  7. Jul 2, 2012 #147 of 152
    JoeTaxpayer

    JoeTaxpayer Member

    525
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    Dec 23, 2008
    from that thread - The official Comcast CableCARD number is 877-405-2298.

    Which prompts the question - Why does the local office tell me there's no number? When I returned the extra card, I specifically asked "is there a hotline for cable card activation/pairing?" And they said no. Just the 800#.

    I called the number above, just to reconfirm the third TiVo pairing was right, as I switched it around. No automated system. A guy answered and helped me. The exact thing I was looking for. Now if only Comcast actually knew about this hotline.....
     
  8. Jul 2, 2012 #148 of 152
    Tennberg

    Tennberg New Member

    3
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    Jun 25, 2012
    I got a letter a couple weeks ago from Comcast, saying that my Tivo service on my Motorola box would be ending. There was an offer to get a Tivo Premiere DVR for free if I signed up for 1-year of Tivo, which I did.

    Today, I exchanged my Comcast box for a CableCARD. I went through the Tivo setup process, downloaded the spring update, and got everything else configured. I installed the CableCARD, which was recognized. A diagnostic screen then popped up with Comcast's number and other relevant info for activation. I called Comcast, and they went through the activation. No video showed up while I was on the phone, so I told the rep I'd call back if nothing came through in 30 mins or so.

    30 mins later, still no picture. The box seemed to be downloading most guide info (e.g., it'll show the channel name, number, and show name, but no show description), but there is no video. When I went to "Test Channels" in the CableCARD settings, it says, "No channels found".

    I called Comcast back, and got bounced around a lot with no resolution. I called the "Comcast CableCARD activation group" phone number listed in another post. After being on hold for 50+ mins, someone finally picked up but couldn't hear me, so they hung up.

    Just now, when I went to "Test channels", it said, "Acquiring channel list" and then showed something like, "CS BOOT 0 - 0% - 0 Channels, CS BOOT 1 - 100% - 466 Channels, CS BOOT 2 - 0 % - 21 Channels." A while later, it finally said, "Error acquiring channels".

    Any thoughts on what I need to do or who I need to call (and what info to tell them) to get all of this working?
     
  9. Jul 3, 2012 #149 of 152
    JoeTaxpayer

    JoeTaxpayer Member

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    Dec 23, 2008
    My Premiere and Elite are now both happy.

    Does the Val: V apply to the Series 3 HD as well? Just as an indicator the pairing is correct, I understand this model won't stream. Just want to be sure the card is paired properly.
     
  10. kylen

    kylen New Member

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    Oct 5, 2002
    I remember seeing this letter but can't find it. Does anyone remember the URL or phone number it sends you to? I currently have 2 series 3. Wanted to see if somehow I am eligible for the discount on the XL4 even if I don't have an existing box from Comcast.
     
  11. jrtroo

    jrtroo User

    4,059
    5
    Feb 4, 2008
  12. aadam101

    aadam101 Tell me a joke

    7,029
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    Jul 14, 2002
    Massachusetts
    Here is the link:

    http://www3.tivo.com/promo/buy-premiere/bostonoffer/index.html?WT.mc_id=OTBostonTE

    You have to provide your Comcast account number.

    My mom returned hers a few weeks before she got this letter. I didn't order the free Tivo for about two weeks after that and they still accepted the account number.
     

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