1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Xfinity on Demand in Boston

Discussion in 'TiVo Premiere DVRs' started by jkrowas, Jun 4, 2012.

  1. Jun 11, 2012 #61 of 152
    jadziedzic

    jadziedzic Member

    89
    0
    Apr 20, 2009
    Working here in Nashua - called 800-934-6489, option 1 (trouble with your service), option 2 (refresh your service), and a few minutes later all was well!

    Marvelous! Thanks to TiVo and Comcast folks who made this happen!
     
  2. Jun 11, 2012 #62 of 152
    gzub

    gzub New Member

    4
    0
    Jan 7, 2002
    Franklin, MA
    Thanks, that worked like a charm, I love it when I don't have to talk to anyone in customer support...
     
  3. Jun 11, 2012 #63 of 152
    aadam101

    aadam101 Tell me a joke

    7,097
    10
    Jul 14, 2002
    Massachusetts
    I was getting a black screen tonight (as opposed to frozen video last night). I called for a refresh and the Tivo went back to the frozen video again.
     
  4. Jun 11, 2012 #64 of 152
    markp99

    markp99 TakoKichi TCF Club

    11,332
    71
    Mar 21, 2002
    Nashua, NH
    Called in that number noted above. Requested the refresh. Nothing.

    Hmm...
     
  5. Jun 11, 2012 #65 of 152
    mld3ep

    mld3ep New Member

    3
    0
    May 13, 2008
    Cambridge, MA
    Happy in Cambridge, MA after requesting the refresh - yeay!
     
  6. Jun 11, 2012 #66 of 152
    Adaptel

    Adaptel New Member

    23
    1
    Nov 6, 2009
    Calling for a refresh caused both my Premiere units to start streaming on-demand content like a champ in Concord, NH. WooHoo!!!!! Awesome job Margret and comcast techies!
     
  7. Jun 11, 2012 #67 of 152
    timeshift

    timeshift New Member

    4
    0
    Dec 15, 2003
    Ditto for me - used the phone menu to request a refresh and now it works.
     
  8. Jun 11, 2012 #68 of 152
    aadam101

    aadam101 Tell me a joke

    7,097
    10
    Jul 14, 2002
    Massachusetts
    I just chatted with a rep. I asked him to ask the ATS group to add an "AO" code. I think he may have been in the ATS group because it felt like he did it himself. He had it working in under five minutes.

    Thank you Margret!
     
  9. Jun 12, 2012 #69 of 152
    wackymann

    wackymann Member

    385
    0
    Sep 22, 2006
    Boston Area
    I could start the videos, but they would freeze after a split second.

    So I just called and requested a refresh... I'll check it again in the morning.
     
  10. Jun 12, 2012 #70 of 152
    MACCTVO

    MACCTVO New Member

    10
    0
    Apr 11, 2010
    Tried last night - no go.

    Tried again this morning ... yes, it worked. The question is why did I have to do anything, since this was "fixed" last night? Why didn't Comcast send out a reset automatically?
     
  11. Jun 12, 2012 #71 of 152
    markp99

    markp99 TakoKichi TCF Club

    11,332
    71
    Mar 21, 2002
    Nashua, NH
    I may have figured out the issue with using the automated card refresh approach!

    I have a total of 3 cable cards in the house at the moment, but only ONE is plugged-in. It seems as if the auto-refresh might have been directed to the wrong card, or failed when the first card was not detected/plugged-in (just guessing).

    My last call to to Comcast noted, "there have been multiple refreshes sent to this account", and was then auto-forwarded to a CSR. I read my Card S/N to the friendly/helpful CSR, he sent the refresh signal, and PRESTO, streaming is now functional.

    Thanks Margret and other users here!
     
  12. Jun 12, 2012 #72 of 152
    aadam101

    aadam101 Tell me a joke

    7,097
    10
    Jul 14, 2002
    Massachusetts
    I was under the impression that a refresh reset all boxes and cards on the accounts. Is that not the case?
     
  13. Jun 12, 2012 #73 of 152
    markp99

    markp99 TakoKichi TCF Club

    11,332
    71
    Mar 21, 2002
    Nashua, NH
    I would have thought this to be true, but until I directed a refresh explicitly to the XL4 Card by S/N, OnDemand was not enabled.

    It could have been an issue of not finding the other TWO cards not currently plugged-in.
     
  14. Jun 12, 2012 #74 of 152
    LegacyCX

    LegacyCX New Member

    18
    0
    Nov 6, 2004
    Additional Outlet. Each AO needs to be tied to a service code. For example, if a rep doesn't assign HBO to the A/O #2, then that box (whichever it is) won't get HBO.

    So if they add the TiVO code to the correct A/O (cablecard), then the service will work.
     
  15. Jun 12, 2012 #75 of 152
    racolang

    racolang Raphael

    1
    0
    Jun 12, 2012
    I had the same issue where the video froze after it started playing. I have two tivo's in the house (TiVo HD and Premier Elite). I called comcast and they did a refresh but it did not work. After reading this thread I am not sure which cablecard they refreshed, so I tried the auto refresh as mentioned in the above quote and it worked. Please note I had a couple more menu options then mentioned above, but was able to navigate thanks to what jadziedzic put in parenthesis. Before I did this, I did verify that my cable card was properly paired.
     
  16. Jun 12, 2012 #76 of 152
    Minollo

    Minollo New Member

    11
    0
    Oct 8, 2003
    Is anyone else seeing this problem? An example: I can navigate through the XFinity OnDemand icon to the HD TV series Battlestar Galactica, and watch Episode One without problems. But if I try to do Find, search for Battlestar Galactica, select the same Episode One (HD) offered by XFinity VOD (btw, nice that it appears in the search result!), when I try playing it, I get a CL-14 error from XFinity (Service Error). I tried with other shows (for example, the movie Ghostbusters), and I see the same behavior; it looks like I can see VOD without problems if I access the content from the XFinity ondemand app, but if I try to access the show directly from a search result, that error comes up...
     
  17. Jun 12, 2012 #77 of 152
    mjfalk

    mjfalk New Member

    3
    0
    Jun 23, 2004
    Mass
    I also think that there are different codes for TIVOHDs and TIVO Premieres. My premieres still did not stream correctly this morning even with multiple calls to Comcast to do hits to the Box/cables. I then called and talked to a Comcast rep and he said that I had AO codes, but not TIVO Premiere codes. He the removed an AO code and added it back as a Premiere AO code. He the sent a hit to the cards. I then checked VOD on my XL4 and it now is streaming correctly. I am in Cambridge,MA
     
  18. Jun 12, 2012 #78 of 152
    aadam101

    aadam101 Tell me a joke

    7,097
    10
    Jul 14, 2002
    Massachusetts
    Ah yes. The rep asked me what model I had and I told him a Premiere. He responded back with "Is it a Series 4?" I told him yes. I am guessing the system calls it a Series 4.
     
  19. Jun 12, 2012 #79 of 152
    sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    I'm confused. Isn't Xfinity On Demand limited to Series 4 (Premiere) only?
     
  20. Jun 12, 2012 #80 of 152
    steverm2

    steverm2 New Member

    101
    1
    May 9, 2005
    cape cod,ma
    Also had a comcast rep ask "is it a series 4?"I then got transferred to tivo.Tivo tech told me to contact comcast with cable card id ,host id,data,and card s/n.I called 877-405 2291.busy.busy,busy.will keep trying
     

Share This Page