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Discussion in 'TiVo Premiere DVRs' started by jkrowas, Jun 4, 2012.
Mine is also properly paired with. Same issues.
mine is working i had to call tivo and they hooked me up with comcast second tier tech support
i just looked at my conditional access screen and the only thing that sticks out is CP: disabled mine says CP: enabled i don't know if it matters i just thought i would point it out.
I think that just means there's no copy protection on the current channel.
So is this working for anyone?
We are still working to understand why some customers can't see video using Xfinity On Demand.
If you are experiencing this issue, please email (email@example.com) with the following info:
1. The TiVo Service Numbers for all of the TiVo Premiere boxes in your household.
2. For each box, please also include the following CableCARD information, as shown on the "CableCARD pairing" screen in the CableCARD Menu in Settings:
3. Please also confirm that each CableCARD is showing "Val: V" (not "Val: ?") on the "Conditional Access" screen in the CableCARD Menu in Settings.
This will let us work directly with Comcast to make sure the configuration is correct on both sides.
Not working for me. The video plays for about one second and then freezes. The green status bar keeps moving as if the video was playing but the video doesn't play. I called TiVo and they had no solution. The rep thought the content was coming from the Internet rather than QAM. I realized I was not going to get anywhere with that rep so I called Comcast.
The Comcast tech opened a ticket. TBD.....
i have a number for boston thay were closed on the weekend the weekday time is 8AM-6PM 877-898-6008 EX-23086
I live in Concord, NH have a Tivo Premier XL and am getting the same thing.
My VAL: V. I emailed Tivo Margret my info as well. I have not tried to call Comcast or Tivo yet. I would like to hear from anyone who has resolved this and how they got it working.
Thanks for your patience on this issue. We now understand the problem, and we are working with Comcast to resolve it for everyone. I will post an update once the work has been completed.
If you really want to get it working now, you can call Comcast and ask to speak to the "ATS Group" (Advanced Technical Service). Once you are speaking to someone in ATS, you can tell them you need the TiVo "AO code" added to your account. Once they do that, you should be all set.
Here's a funny one....
I tried calling and talking to the ATS tech. They said that the system won't let them change the code without it automatically scheduling a truck roll....
You couldn't make this stuff up...
Maybe I'll try later. Or maybe I'll just wait...
What is the AO code? Area of Operation?
Oh my, ok, we'll keep working it on our end. I expect to have an update within an hour. Hold off on any further calls to Comcast. Thanks!
(And no, I have no idea what "AO" means either!)
If it were just Comcast, I'd guess "Accounting Obfuscation". In this case though maybe "Authorize/Access On-demand".
There is currently a batch process underway to correct this issue for all boxes. Please try again in 3 hours (7pm ET) and let me know if you can now watch Xfinity On Demand video.
Can I get a clarification is the batch process to the "box" Comcast or Tivo?
Will this require a reboot of Tivo/or Cable?
I chatted with a Comcast rep online and went through the following steps
1. Reseated the cable card;
2. Comcast sent a pairing hit (signal to the cable card to update its firmware) to update the signal transmission.
I already had a TiVo AO added to the account.
Did you mean PST?
It's working! I called Comcast and had the automated refresh signal sent.