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Xfinity on Demand in Boston

Discussion in 'TiVo Premiere DVRs' started by jkrowas, Jun 4, 2012.

  1. Jun 10, 2012 #41 of 152
    yelloiroc

    yelloiroc New Member

    3
    0
    Aug 3, 2008
    Mine is also properly paired with. Same issues.
     
  2. Jun 10, 2012 #42 of 152
    sideshot

    sideshot New Member

    18
    0
    May 9, 2008
    mine is working i had to call tivo and they hooked me up with comcast second tier tech support :D
     
  3. Jun 10, 2012 #43 of 152
    sideshot

    sideshot New Member

    18
    0
    May 9, 2008
    i just looked at my conditional access screen and the only thing that sticks out is CP: disabled mine says CP: enabled i don't know if it matters i just thought i would point it out.
     
  4. Jun 10, 2012 #44 of 152
    rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    I think that just means there's no copy protection on the current channel.
     
  5. Jun 10, 2012 #45 of 152
    BlackBetty

    BlackBetty I

    2,446
    0
    Nov 5, 2004
    So is this working for anyone?
     
  6. Jun 10, 2012 #46 of 152
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    We are still working to understand why some customers can't see video using Xfinity On Demand.

    If you are experiencing this issue, please email (margret@tivo.com) with the following info:

    1. The TiVo Service Numbers for all of the TiVo Premiere boxes in your household.

    2. For each box, please also include the following CableCARD information, as shown on the "CableCARD pairing" screen in the CableCARD Menu in Settings:
    Host ID:
    Data:
    Card S/N:

    3. Please also confirm that each CableCARD is showing "Val: V" (not "Val: ?") on the "Conditional Access" screen in the CableCARD Menu in Settings.

    This will let us work directly with Comcast to make sure the configuration is correct on both sides.

    Thanks!
    --Margret
     
  7. Jun 10, 2012 #47 of 152
    aadam101

    aadam101 Tell me a joke

    7,029
    0
    Jul 14, 2002
    Massachusetts
    Not working for me. The video plays for about one second and then freezes. The green status bar keeps moving as if the video was playing but the video doesn't play. I called TiVo and they had no solution. The rep thought the content was coming from the Internet rather than QAM. I realized I was not going to get anywhere with that rep so I called Comcast.

    The Comcast tech opened a ticket. TBD.....
     
  8. Jun 11, 2012 #48 of 152
    sideshot

    sideshot New Member

    18
    0
    May 9, 2008
    i have a number for boston thay were closed on the weekend the weekday time is 8AM-6PM 877-898-6008 EX-23086
     
  9. Jun 11, 2012 #49 of 152
    rmfielding

    rmfielding New Member

    2
    0
    Dec 17, 2011
    I live in Concord, NH have a Tivo Premier XL and am getting the same thing.
    My VAL: V. I emailed Tivo Margret my info as well. I have not tried to call Comcast or Tivo yet. I would like to hear from anyone who has resolved this and how they got it working.
    Thanks.
     
  10. Jun 11, 2012 #50 of 152
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    Hi everyone,

    Thanks for your patience on this issue. We now understand the problem, and we are working with Comcast to resolve it for everyone. I will post an update once the work has been completed.

    If you really want to get it working now, you can call Comcast and ask to speak to the "ATS Group" (Advanced Technical Service). Once you are speaking to someone in ATS, you can tell them you need the TiVo "AO code" added to your account. Once they do that, you should be all set.

    --Margret
     
  11. Jun 11, 2012 #51 of 152
    mcharkowski

    mcharkowski Member

    48
    0
    Aug 11, 2004
    Epping, NH
    Here's a funny one....

    I tried calling and talking to the ATS tech. They said that the system won't let them change the code without it automatically scheduling a truck roll....

    :)

    You couldn't make this stuff up...

    Maybe I'll try later. Or maybe I'll just wait...
     
  12. Jun 11, 2012 #52 of 152
    sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    What is the AO code? Area of Operation?
     
  13. Jun 11, 2012 #53 of 152
    cherry ghost

    cherry ghost Active Member

    5,281
    6
    Sep 13, 2005
    Chicago
    Additional Outlet?
     
  14. Jun 11, 2012 #54 of 152
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    Oh my, ok, we'll keep working it on our end. I expect to have an update within an hour. Hold off on any further calls to Comcast. Thanks!

    (And no, I have no idea what "AO" means either!)
     
  15. Jun 11, 2012 #55 of 152
    lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    If it were just Comcast, I'd guess "Accounting Obfuscation". In this case though maybe "Authorize/Access On-demand".
     
  16. Jun 11, 2012 #56 of 152
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    Hi all,

    There is currently a batch process underway to correct this issue for all boxes. Please try again in 3 hours (7pm ET) and let me know if you can now watch Xfinity On Demand video.

    Thanks!
    --Margret
     
  17. Jun 11, 2012 #57 of 152
    dtynd888

    dtynd888 New Member

    27
    0
    Oct 20, 2008
    Can I get a clarification is the batch process to the "box" Comcast or Tivo?

    Will this require a reboot of Tivo/or Cable?

    Thank

    Dave
     
  18. Jun 11, 2012 #58 of 152
    jhall8047

    jhall8047 New Member

    1
    0
    Jun 11, 2012
    I chatted with a Comcast rep online and went through the following steps

    1. Reseated the cable card;
    2. Comcast sent a pairing hit (signal to the cable card to update its firmware) to update the signal transmission.

    I already had a TiVo AO added to the account.
     
  19. Jun 11, 2012 #59 of 152
    dtynd888

    dtynd888 New Member

    27
    0
    Oct 20, 2008
    Did you mean PST?
     
  20. Jun 11, 2012 #60 of 152
    rmfielding

    rmfielding New Member

    2
    0
    Dec 17, 2011
    It's working! I called Comcast and had the automated refresh signal sent.
     

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