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Xfinity on demand and the Roamio Plus

Discussion in 'TiVo Roamio DVRs' started by lessd, Aug 31, 2013.

  1. HSW

    HSW New Member

    76
    0
    Oct 24, 2003
    Chicagoland
    Michael called me back and said they made this a "national ticket" so it should get a lot of attention.
     
  2. gweempose

    gweempose Well-Known Member

    2,609
    43
    Mar 23, 2003
    Northbrook, IL
    This is encouraging news. Thanks for the update!
     
  3. drebbe

    drebbe Carbon Blob

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    Apr 11, 2012
    Sector 7G
    Yes, I just got an email from Comcast Executive care saying something similar i.e., that the problem has been escalated.
     
  4. HSW

    HSW New Member

    76
    0
    Oct 24, 2003
    Chicagoland
    Just got a call from Comcast; they said it was a "server migration" issue and that it has been corrected. My VOD(60089) is now working.
     
  5. TiVoJimmy

    TiVoJimmy Member

    61
    0
    Jan 3, 2005
    Good to hear, I'll have to try it when I get home (60089). Did you have to reboot the TiVo?
     
  6. HSW

    HSW New Member

    76
    0
    Oct 24, 2003
    Chicagoland
    No. Both Roamio and Premiere units working without re-boot.
     
  7. gweempose

    gweempose Well-Known Member

    2,609
    43
    Mar 23, 2003
    Northbrook, IL
    :up::up::up:

    I'm away from home, but I was so excited by this news that I used the Slingbox app on my phone to check. Xfinity VOD is indeed working for me as well. No reboot necessary. To be honest, I'm shocked Comcast figured out the problem so quickly. Given their track record, I was prepared to wait months. :)
     
  8. HSW

    HSW New Member

    76
    0
    Oct 24, 2003
    Chicagoland
    The national repair center has the only comcast reps that have a clue about anything.
     
  9. NorthAlabama

    NorthAlabama tabasco rules

    5,504
    40
    Apr 19, 2012
    sweet home, al
    so very, very true. i refuse to call comcast again. when i need help, i drive to the local office, and talk face to face with a rep. i've saved hours of time, and loads of frustration.
     
  10. dmk1974

    dmk1974 DA BEARS!!!

    551
    0
    Mar 7, 2002
    Cary, IL
    Working again here in Cary (60013).
     
  11. Yuterald

    Yuterald New Member

    90
    0
    Jan 20, 2002
    NashVegas, USA
    I can tell you that in Nashville, TN I'm getting the same error. I just got a Roamio since Xfinity went live in Nashville and I get the 2 second 'freeze' for any VOD. I'm waiting for a call back from Tech level 2 who FINALLY got my pay stations working today.
     
  12. caryrae73

    caryrae73 New Member

    68
    0
    Dec 1, 2008
    Stillwater, MN
    I got a Roamio yesterday just the basic one and installed the cable card and got it activated. XOD has not worked since. At first I couldn't even get into XOD and would get an err-2 error (whatever that means) now all day today I can get into on demand but it will only play shows for 2 seconds then freezes. Comcast tried getting to work but no luck I do have a tech coming Monday. I never had a problem when I had my premiere. Hopefully it's just the card is bad.
     
  13. Yuterald

    Yuterald New Member

    90
    0
    Jan 20, 2002
    NashVegas, USA
    I got it fixed and had that same problem. Here's what I suggest - call Tivo (NOT comcast). They will call the Comcast Tier 2 Tech support based in CO and they will work with you until it's fixed. It took the tech until the next day to get it corrected - he escalated to the Head Unit team. You don't need a tech to come out.
     

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