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Xfinity On Demand access problem in SF Bay Area

Discussion in 'TiVo Premiere DVRs' started by aforkosh, Oct 6, 2012.

  1. CharlesH

    CharlesH Member

    1,061
    1
    Aug 29, 2002
    Sacramento...
    Thanks! :up: I called the Comcast number on the CableCard screen, and the person who answered took my information, went away for a couple of minutes, and when he came back, he said that he was having my CableCard reload its OnDemand info, and call back if it didn't start working. Sure enough, when I checked about 10 minutes later, all of the Premium OnDemand content that I subscribe to was showing up as "free", and a few tests worked just fine.

    It's amazing how easy it can be when you get a CSR who knows what they are doing!
     
  2. Ceciliachavez75

    Ceciliachavez75 Tivo kitten

    52
    0
    Dec 23, 2008
    Sonoma, ca
    Hi everyone,
    So after 3 calls to Comcast xfinity i finally have my on demand working. It took 3 reflashing and after the last one it took a few days to get back to normal. I actually thought i would have to get a new M-card but i luckily do not. Hope you all have luck getting it repaired.
     
  3. WillfromSF

    WillfromSF WillfromSF

    5
    0
    Jan 6, 2003
    San Francisco
    Anyone know if HBO On Demand will work with a Tivo HD (the model that came out just before Tivo Preimiere) via Comcast? And where I would find it? I don't have a Comcast channel selector box, but use Tivo cards instead.

    Thanks.
     
  4. mattack

    mattack Active Member

    20,731
    4
    Apr 9, 2001
    sunnyvale
    NO, it only works with the Premiere.. I thought I answered this exact question in another thread, and it was probably from you!
     
  5. vpesochi

    vpesochi New Member

    4
    0
    Oct 6, 2012
    I got 2nd TiVo box and it works with OnDemand, while my old box is having the same issues as I described before. According to Comcast my card was not paired, because in their system my CableCARD has a different Host ID. They opened a ticket to have it fixed.

    TiVo OnDemand should be working now in Pleasanton. However if you enter ZIP code 94588 at tivo.com/xfinity, it still says that OnDemand not available here.
     
  6. mattack

    mattack Active Member

    20,731
    4
    Apr 9, 2001
    sunnyvale
    "opened a ticket"? They should be able to just do it over the phone in a few minutes.
     
  7. vpesochi

    vpesochi New Member

    4
    0
    Oct 6, 2012
    Yes, they did it multiple times and got error messages on their end. Anyway, I went to Comcast office next to my work and changed the Cable CARD, paired it and it all works now on both of my TiVos.

    BTW, quick way to pair is to call provisioning number 1-877-405-2298 (no robots, and CSRs are skilled).

    Also pairing failed this time again, but OnDemand and everything else works.

    It is unbelievable how much time it took me to get it all working. Amazing that Comcast boxes always worked without problems. I guess there is some error handling that Comcast boxes handle, but TiVo does not.
     
  8. mattack

    mattack Active Member

    20,731
    4
    Apr 9, 2001
    sunnyvale
    funny thing is, I *wish* there were robots.. Then I could move CableCards between Tivos or something (e.g. rebooting Tivo with older semi-flaky drive that has shows on it unpairs it), and repair myself automatically without dealing with people.

    Sure, you'd have to login or something, but I wish I could do it all via a web page!
     
  9. Tanquen

    Tanquen Member

    104
    0
    Jun 1, 2002
    Napa, CA
    After having it working for over a month it just started getting the error last night.

    Service Error
    Request failed. Please try again. If problem continues please call your cable operator. Reference (GSM-7) when calling. The local code is (tivcardio-ch2-a4p.comcast.com).

    Comcast has no idea and not sure where to go next. The guy I spoke with just kept telling me that the reset will work latter and that my card must be bad. He also said the reference code just means that my account is not setup for on demand. It was, what happened?
     
  10. WVZR1

    WVZR1 Member

    270
    0
    Jul 30, 2008
    The WV...
    I have the same situation here in Charles Town WV (GSM-7) on my 4XL and a (GSM-11) on my PXL - TiVo connected to Comcast level-2 and held for 20 minutes - I've been watching my phone on hold now for 60+ minutes for a call that was placed and originated from TiVo - I wouldn't normally but there's little else going on and I'm doing a couple other chores while the phone sits there waiting! I've what appears to be no CC pairing issues - who knows what could be going on!
     
  11. Tanquen

    Tanquen Member

    104
    0
    Jun 1, 2002
    Napa, CA
    I just did an on line chat and they created a ticket:

    Lucia > Since error GSM-7 is a network issue, what I can do is to escalate this On Demand issue to our system electrical engineer to
    fix it.
    Lucia > I will create an open ticket and they will be able to call you back within 72 hours for further investigation.

    My ticket number is: CR314555427

    You may want to let them know others have the issue.
     
  12. Tanquen

    Tanquen Member

    104
    0
    Jun 1, 2002
    Napa, CA
    Also, if I reboot I will get the GSM-11 only once then GSM-7 there after.
     
  13. Ceciliachavez75

    Ceciliachavez75 Tivo kitten

    52
    0
    Dec 23, 2008
    Sonoma, ca
    I too am having this annoying error. My on demand was working so good too!!!:thumbsdown:
     
  14. Tanquen

    Tanquen Member

    104
    0
    Jun 1, 2002
    Napa, CA
    From what I can tell the GSM codes are network errors and for one reason or another the TiVo’s VOD request is being denied. It could be something on your end but most likely it’s on the Comcast network side. They updated something and left out some of the old config or something in your account as it must have the special TiVo Premier VOD code added.

    I had GSM-11 (only after reboot) then GSM-7 on my TiVo for the last three days after everything had been working fine for over a month. Comcast by default, wants you to reboot everything, replace everything, resend the pairing to the CableCARD, send a truck out and so on. Anything but escalate the issue the tier 2 or network guys and start a trouble ticket. I had read up on it a bit and kept pressing for a trouble ticket and telling them they can send out a truck and make me replace the CableCARD but everything I’ve seen on line says it an issue on their network.

    The last guy finial started a ticket the other day and today it magically works again, no reboots or replacing cards or clicking my heals together three times and so on.
     

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