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Working *FIX* for all DTIVO Dial In Problems. - DTV shuts down DTIVO setup lines!

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by mrbogusbaxter, Mar 22, 2008.

  1. DBCooper

    DBCooper New Member

    Aug 15, 2000
    I was SO excited to read that. I have no phone line and apparently my neighbors and friends don't either. So I did a re-authorization.

    Rats! The only thing that changed was I can now watch live TV. If I try to record anything, it tells me to make a phone call again.

    I called tech support and he asked me to reboot the DTiVo. That changed nothing. His guide says "replace the receiver." Not with a DTiVo, of course.

    I am still hopeful that a phone call will solve the problem - but I'm less certain that it will.
  2. wedgecon

    wedgecon Just Plain Awesome

    Dec 28, 2002
    Ask them to re authorize the DVR service on the Tivo.
  3. DBCooper

    DBCooper New Member

    Aug 15, 2000
    I'm pretty sure they did that, too. I'll call and ask. But it's a total pain to swap my other DTiVo with this one. It's also painful to call DirecTV.
  4. cramer

    cramer New Member

    Aug 14, 2000
    There are *two*, independant DVR service flags. One for Tivo and one for their systems. (the logic being they owe Tivo, Inc. fees for all the tivo's.)

    That said, talk to "customer retention" and not the front line CSR's.
  5. vigfoot

    vigfoot New Member

    Dec 1, 2003
    Just thought I'd add my experience.

    Had pixelation problem on 1 tuner of my Series 2 Phillips. After quick research, concluded it was a bad tuner. I realize that may be a wrong diagnosis.

    Anyway, after a month of refusing to spend the $139ish to send to our friends in CALIF for repair, I found a never-activated R10 on C-list for $25.

    Hooked it up last night and suffered through the phone connection problem, came back to this wonderful forum- it's been years- and found this thread.

    I tried a few different fixes, some simultaneously, and after 3 hours last night and 1 more this morning, it made the connection.

    The software upgrade is poised to happen overnight.

    Stepped in doodoo again. :)

    Thanks for the help!
  6. unitron

    unitron Active Member

    Apr 28, 2006
    One tuner working and one tuner not working on a satellite TiVo is a classic sign of one or more power supply capacitors having gone bad.

    It's not difficult to fix.
  7. JRAllas

    JRAllas Spoiled by Tivo

    Mar 26, 2006
    I just received the THR22-100 Tivo unit and it can not connect via the phone line. My old Tivo unit (HR10-250) had no problem doing so. What I can tell you is that in the 815 area code we are forced to dial 1-815 before dialing any number, even if it's local. On the HR10-250, I could set up the dialing to do so, but the THR22-100 has no feature to change the dialing options. Any suggestions?
  8. litzdog911

    litzdog911 TechKnow Guide

    Oct 18, 2002
    I don't think there are any "dialing options" on the new THR22. It's like the DirecTV HD DVRs. Phone calls are only used to report PPV movies if you're not connected to the internet. There's no other phone setup required.
  9. sbuck143

    sbuck143 New Member

    Sep 21, 2013
    This problem appears to be back.

    Using a known local call-in number as your dialing pre-fix does not appear to work anymore.

    Any suggestions?
  10. fooz

    fooz New Member

    Mar 4, 2006
    Support has pretty much dried up for these devices. After DirecTV refused to work with me when their update removed all local channels a while back, I dropped them and went to Dish. I am so happy I did the Hopper is amazing, and Dish has since upgraded my hardware for free to Hopper with Sling, and it is even better, and all DirecTV wanted was full price until I left, then they wanted to give me everything and more.

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