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Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by mrbogusbaxter, Mar 22, 2008.
Mine is still failing in the 352 area code.
I had to change the number on my unit last night.
I just gave my R10 to my Dad. He already had an R6000 and two plain receivers, so I swapped out one of the plain receivers. Problem is, he lives in another state with another area code, so we ran into the "Service Not Responding" issue too. It is currently not fixed as of April 12, and I couldn't get the OP's trick to work, even when varying the Dial Tone and Phone Available settings.
Fortunately, everything's working except the dialing out. Still, I want to get this fixed somehow.
The one thing I didn't do is add the "1" before the area code. In his state (Massachusetts) those calls usually won't go through. I suppose it's worth another try. The instructions were a little confusing, at least for an R10, because there are two call prefix settings, one to disable call waiting, and one for using a PBX, I think.
Which prefix did you use on your R10, the call waiting prefix, or the other one?
PS> I'm all fixed now, though other R10 owners might want to know the answer. Like oboebjt, I just got lucky one time during a regular setup call to the toll-free number!
as of 4/15/08 the situation continues. spoke to a "resolution" person and while she did not in so many words confirm this situation exists she did not deny it. she immediately issued me credit for an r-15 unit which they had shipped to replace my TiVo and made a note that i should refuse it and have it go back to DTV.
My thanks for positing the work around. It worked like a charm
I did a "clear and delete" on a dying Series 1 Sat T-60 yesterday. I got hung up on the initial dial-in but after retrying about 10 times it finally connected and gave me the local numbers. Then I chose a local number and had the same problem. Again patience and about 10 tries got me through.
UPDATE: It's extremely frustrating that it's taking the telcos this long to figure things out, but the issue is not as straightforward as it would seem. Reports like oboebjt's show that if someone just keeps trying (10+ times) it may eventually connect. As such, the overall call volume drops are intermittent (we're already only a small part of the total call volume through their systems) and makes it hard for them to pinpoint the cause.
Keep in mind:
* Toll free phone connections are a small part of TiVo's overall call volume, as most customers that make a daily call do so using a local number.
* Many customers perform Guided Setup using a phone line on any given day and are not having this problem.
Please continue to PM me with the phone number your DVR is calling from as well as the time of day (including timezone). We're trying to feed those examples on a daily basis, so it helps to get examples the same day to help them figure out what's going on.
Thank you for your patience.
After a "clear and reset" last night, I did five attempts between 1:00 and 2:00 this morning and another half dozen requests between 8:00 and 9:00 with no love. My area code prefix is 801.
I am eager to get home and try the workaround.
Thanks for the great workaround. My Tivo is recording again. WooHoo!
I hope the telco figures this out quickly. DirecTV may not be deliberately taking advantage of the situation, but the net effect is not good for Tivo. DTV Tech Support is just sending out new (non-Tivo) DVRs to solve the problem.
That is what they did for me. Hopefully my Tivo will keep working and I can send the new one back.
Still not working out here in the sticks....
Verizon performed emergency maintenance last night that they believe resolves this issue. Please test at your earliest opportunity.
Thanks Jerry- I just reimaged and tried it.............IT WORKS! On the first try. Thanks. And I don't have Verizon in my area.
Can you hear me now?........I bet you can.
Sorry to report Jerry but the sticks can't connect to the home-world.
The fact that units previously unable to connect are now connecting means that remaining reports may either be (1) this issue still lingering in certain areas or (2) an unrelated issue in need of further diagnosing. I'm going to want to collect a volume of reports over the weekend to get a better idea of whether or not the issue reported here has been completely resolved.
In the meantime, the following questions come to mind to anyone encountering phone connection issues:
* Are you able to make a connection using a non-toll free number forced as a dial prefix? If not, you need to troubleshoot your phone lines further.
* Were you connecting regularly right up to a certain point, or is this the first time in awhile you're trying to connect? If you haven't connected in awhile, it's hard to claim that the phone environment is beyond question.
* Are you certain you have analog phone service, rather than digital such as that provided by Vonage, Comcast Digital Voice, Time Warner Voice, and AT&T U-verse?
* If you have DSL, are you using a filter on the DVR's line? And are you using 4 or less filters in the home (they have a cumulative dampening effect)?
* Do you have voicemail on the line that puts a stutter tone on the line for a few seconds? If so, add two commas to the beginning of your dial prefix to insert a 4 second pause before dialing.
A few other basic Troubleshooting steps:
* Try turning off phone detections.
* Remove splitters.
* Try a different phone cord.
* Try a different phone jack.
* Disconnect all other phone devices, especially those with Caller ID, temporarily. If the call connects, use process of elimination to figure out what is causing issues.
Without changing a thing I tried to connect last night and it worked! I feel like a legit TiVo subscriber once again!
It beats me what took so long other than the Pony Express is a bit slow anymore...
Thanks for all your help!
i cant seem to get it to go thru in chicago burbs. anyone have luck with a 847 area code number. thanks.
I just got another second hand SDVR-80. I hooked it up to just to see if it works, but without a valid access card. I can get the one preview channel, but nothing else, as expected. I tried to get it to call in, but it can't connect. Do I have to have a valid access card to get it to dial in, or am I having the same type of problem as reported on this thread or some other problem?
As far as I know, the access card has no connection with dialing in to TiVo.
I used this method on my new free sony sat-t60 and it worked, before it just stayed "negotiating" forever, after this method, it took a long long long time but it worked.
I think part of my problem may be that I have poor line quality, with a lot of noise. I could not even get my the fax part of my new all in one printer to work. I may have to bring it to a friends house to get it to call in. Do I need to do that before I call DTV to add the unit to my account?