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Working *FIX* for all DTIVO Dial In Problems. - DTV shuts down DTIVO setup lines!

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by mrbogusbaxter, Mar 22, 2008.

  1. Apr 4, 2008 #61 of 130
    dzm

    dzm New Member

    5
    0
    Jan 13, 2002
    No hard data here, but here's what I have:

    o About a week ago the DTivo (Series 1) complained about not having made a call.
    o Looking into the Phone screen the last call it claimed to have completed was March 18
    o Calling DTV, their phone monkey told me that no, the most recent call was March 21 (I suspect that the difference is "When did you last call TiVo" vs "When did you last call DTV?")
    o The error on the screen was something along the lines of "Remote service not answering" (though when the dialing was happening, you could lift a phone receiver and hear the modems screaming at eachother)
    o I had been using "The 800 Number" as my dial-in number (there were no local POPs when I set this unit up years ago)
    o I was using ,#019 as the dial prefix

    Removal of the ,#019 prefix did nothing to resolve the problem.

    After several days of arguing with DirecTV support about this problem I found this post. I found a local POP number, entered it into the Prefix field, and made a call. Voila! Everything works well again.

    The DTiVo presented me with a proper list of local POPs, I selected the same number I had just used in the prefix field, and now everything is working as expected again.
     
  2. Apr 4, 2008 #62 of 130
    TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    Would you be so kind as to send me a PM with your 15-digit TSN? I'd like to look at your call pattern from our side.
     
  3. Apr 5, 2008 #63 of 130
    ChrisKinsman

    ChrisKinsman New Member

    11
    0
    Jun 13, 2003
    Thank you, Thank you, Thank you!

    I had a hard drive failure in my HDVR2.

    Bought a new drive and recloned from the OEM drive I saved off initially. Fought with the thing for almost 3 hours trying to get it to connect, thought the modem was bad, etc.

    Finally found this post.

    You are correct in that the initial setup numbers are dead...
     
  4. Apr 6, 2008 #64 of 130
    codespy

    codespy Go A-Rod (Packers)

    608
    0
    Jan 6, 2006
    Packerland, USA
    ....Same here- here are specific results:

    Got another replacement HR10 off ebay and imaged 3.1.5f on a 750gig drive.

    -Entered 262 area code and 5 times got service not answering.

    -Entered my local dial in number on dial prefix then dialed in.

    -Connection established and successful.

    -After a couple minutes of doing nothing, a nag popped up on the screen indicated dialing options have changed, press select to test and accept new options. (wierd). This process repeated itself 3 times.

    -I then entered 262 area code and made call (still having dial in number entered in phone prefix block), and this time it succeeded, and showed the list of dial in numbers.

    -Clicked on the local number (which was the same as my dial prefix) and tested connection. Connection was successful.

    -Removed the local number from phone prefix since the local dial in number showed up on info screen.

    -Made daily call and everything worked fine.

    -No futher nag indicating dialing options changed..........


    TiVoJerry- I will PM my TSN to you.
     
  5. Apr 6, 2008 #65 of 130
    Dan the TiVo Man

    Dan the TiVo Man Gold Card Member

    21
    0
    Dec 16, 2001
    St...
    I spent hours trying to get my HR10-250 to make a test call after I performed a delete and clear everything. I finally found this thread and I followed the instructions from Mr Bogusbaxter :up: which allowed me to complete the test call.

    I don't understand why the "change dialing options" menu does not allow you to see the default dial-in number after a clear and delete is performed.

    After completing the test call I looked at the change dialing options menu and the dial in number is visible and I can edit the number.

    The instructions for this fix should be a sticky ASAP. This dial-in issue will cause untold hours of grief for fellow TiVo users.
     
  6. Apr 7, 2008 #66 of 130
    mgkline

    mgkline New Member

    1
    0
    Nov 22, 2007
    Thank you! Thank you! Thank you!

    Needless to say, I have been going out of my mind for the last month or so trying to figure out why all of my old DirecTV Tivo recorders weren't dialing in. And yes, I tried a hard reset, wiping out all old recorded shows ... still nothing.

    This morning, I just kept retrying to call in, and it would work maybe one out of every 8 times or so ... until this post! Now, everything's activated, noproblems!

    I plan on calling DTV to let them know this fix - I spent hours on the phone with them ... for NOTHING!
     
  7. Apr 7, 2008 #67 of 130
    RFSmith

    RFSmith New Member

    13
    0
    Apr 2, 2008
    I did the fix and all I have to choose from are toll calls. Sorry TiVo but if you want my viewing data I don't think I should pay for it...
     
  8. Apr 7, 2008 #68 of 130
    TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    I know it seems a bit "Catch 22-ish" for me to say this while people are having problems using the 800#, but contact DTV to receive toll-free authorization. I received a PM earlier from a customer that told me the reps at DTV were a little confused about to how do this, but it is something they've owned the responsibility of generating for at least 5 years.
     
  9. Apr 7, 2008 #69 of 130
    codespy

    codespy Go A-Rod (Packers)

    608
    0
    Jan 6, 2006
    Packerland, USA
    So, help me a little here TiVoJerry....
    Has the engineering folk figured out why the servers are all of a sudden not responding to DTV units, or is this widespread affecting SA's as well? And.........

    A chat with a DTV CSR is no walk in the park I might add. My last call to replace/activate 1 unit took 3 CSR's and 65 minutes. Ask them something about TiVo and most will reply 'What???, How about a DirecTV DVR.'

    If DTV owned the responsibility of generating for the last 5 years, why 'all of a sudden' are the TiVo servers not responding when the initial 800# call is made to TiVo and not DirecTV?

    Unless I am missing something here.....maybe I am just confused and don't know what the he** I am doing anymore.
     
  10. Apr 7, 2008 #70 of 130
    bbristow

    bbristow Member Since 2003

    101
    0
    Jan 14, 2003
    Central...
    I had the exact same problem of TiVo initial call number not answering on my new TiVo HD unit!!!! At least the TiVo lady told me about using a local number in the prefix area to dial that, then you get the list of local numbers to set up from there.

    I guess DTV doesn't want to hand out this info when they can force you to take delivery of the non-TiVo box!
     
  11. Apr 8, 2008 #71 of 130
    RFSmith

    RFSmith New Member

    13
    0
    Apr 2, 2008
    Jerry, it's been my experience DTV reps are in a constant state of confusion...

    Thanks for your help!
     
  12. Apr 8, 2008 #72 of 130
    shibby191

    shibby191 New Member

    1,329
    0
    Dec 24, 2007
    Unfortunately the D* reps are probably not even trained on Tivo anymore since they haven't sold an SD DirecTivo in over 3 years now and 2 years for the HD unit. With such high turnover in the customer service industry there are probably very few reps left with D* that even know what a Tivo unit looks like let alone how to support one.
     
  13. Apr 9, 2008 #73 of 130
    bhihifi

    bhihifi New Member

    10
    0
    Jun 19, 2005
    I moved a Tivo hr10-250 from one location to another and could not get it to dial out. d* rep tried to have me change modem speeds with no luck. Also tried the prefix hack and still didn't get a successful connection. Local phone lines never connect faster than 24kbps. Should I use some other dialing code in addition to the new local 7 digit number?
     
  14. Apr 9, 2008 #74 of 130
    codespy

    codespy Go A-Rod (Packers)

    608
    0
    Jan 6, 2006
    Packerland, USA
    Try adding 1+area code to the 7 digit number. Or did you already?
     
  15. Apr 9, 2008 #75 of 130
    popgrowl

    popgrowl New Member

    2
    0
    Sep 30, 2002
    I understand Direct TV and TiVo are no longer working together to provide new integrated Direct TV TiVo units and consequetly getting a new integrated TiVo unit is no longer feasible. I have two of these older integrated TiVo units which I like very much - if I need to replace them or expand to a third unit, what are my options and what are the drawbacks? I see where the DVR units Direct TV is now offering in place of TiVo are not well received (no pun intended). What are the limitations of a stand alone TiVo? Is there any hope DTV and TiVo will rekindle their relationship? I'm looking for a simple, non technical overview of the DVR situation re: Direct TV.

    Thanks,
     
  16. Apr 9, 2008 #76 of 130
    stevel

    stevel Dumb Blond TCF Club

    28,188
    26
    Aug 23, 2000
    Nashua, NH
    You can still find the integrated TiVo boxes on the used market. I would take comments on the new DirecTV boxes with a shaker of salt, especially if you read them here. Most people like them, some don't. I have some of each and find them - different. Each has advantages and disadvantages. If you're into HD, then the new boxes are a definite plus.

    With a standalone DVR, you lose dual tuners, Dolby Digital, direct recording of the satellite signal (hence lower picture quality for more disk space usage) and pay much higher monthly fees. You gain the networking features.

    Don't hold your breath for a rekindling of the relationship.
     
  17. Apr 9, 2008 #77 of 130
    SullyND

    SullyND L:45-21 TCF Club

    8,629
    11
    Dec 30, 2004
    Chicago Burbs
    You don't specify R15s or HR20s. Seems people are happier with their HR20s than their R15s. If I paid anything over the receiver fees for my R15s they'd be back at DirecTV now.

    None of this is true for the Series3 units (Except higher monthly fees - Granted they do not work with satellite, but you do not specify that, only 'a standalone DVR').
     
  18. Apr 9, 2008 #78 of 130
    DallasTIVO

    DallasTIVO New Member

    35
    0
    Dec 31, 2003
    After a HD failure I just installed a new HD from Weaknees. The 800 number is still not working, so I followed the instructions here, and that worked. Is Tivo still working on this?
     
  19. Apr 10, 2008 #79 of 130
    stevel

    stevel Dumb Blond TCF Club

    28,188
    26
    Aug 23, 2000
    Nashua, NH
    The context was clear to me that it was using a standalone TiVo with DirecTV.
     
  20. Apr 10, 2008 #80 of 130
    TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    I've been told that this may have been resolved. Please test and confirm at your earliest opportunity.
     

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