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Working *FIX* for all DTIVO Dial In Problems. - DTV shuts down DTIVO setup lines!

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by mrbogusbaxter, Mar 22, 2008.

  1. Mar 26, 2008 #41 of 130
    marrone

    marrone Phased Member

    1,429
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    Oct 11, 2001
    Melbourne, FL
    Thanks for looking into it.

    And sorry if it I sounded terse. It really wasn't meant that way, it was more of a "I hope someone at Tivo can" as opposed to "Someone BETTER!"

    I'll send you a TSN if I have problems once I try it tonight.

    Thanks!
    -Mike
     
  2. Mar 26, 2008 #42 of 130
    TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
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    Jul 26, 2005
    Alviso, CA
    So far only have one TSN and it hadn't been connected for over 6 months, so I have no real data to draw from. It would be extremely helpful to get more data to chase this down since it has not reached epidemic levels enough to draw attention on its own, and an initial test from headquarters has not failed.

    Please send me a private message with your TSN & the dial-in numbers you have tried.
    Go to System Information and give me the TFA status as well.

    If you're not comfortable sending a TSN for whatever reason, please post the dial-in numbers you have unsuccessfully tried using as a dial prefix.
     
  3. Mar 26, 2008 #43 of 130
    wedgecon

    wedgecon Just Plain Awesome

    3,331
    11
    Dec 28, 2002
    Buena Park, CA
    If the users having problems are unable to connect I am guessing you would not have a record of the TSN?

    In addition to the dial in numbers being called and the TFA status might you want the phone number being called from? I ask this because most 800 numbers have ANI on them and you should be able to track if a number has called you and not been able to connect.

    Of course some people might not want to give out their home phone numbers but I would hope somebody who is having this problem would. If I was having this issue I would give you all the information but my DirecTivo's have not had to dial that number in years and I don't want to do a clear and delete everything to test it.
     
  4. Mar 27, 2008 #44 of 130
    dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    Tivo doesn't have a test unit to troubleshoot this?
     
  5. Mar 27, 2008 #45 of 130
    Budget_HT

    Budget_HT Heavy User (of TiVo)

    990
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    Jan 2, 2001
    Renton, WA
    TiVoJerry already said they could not replicate the problem in their test environment, which might be why he is asking for help from users experiencing the problem. Perhaps it does not affect everyone.
     
  6. Mar 27, 2008 #46 of 130
    TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
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    Jul 26, 2005
    Alviso, CA
    We've been testing and experienced a failure or two but do not have a pattern yet. I'd been hoping for TSNs and/or numbers so I can see what numbers these units are calling. I need raw data from those experiencing the issue and have yet to get anything I can use.

    At the very least, I really need you guys to list the numbers you're trying to reach directly. ANI information (number you are calling from) can be sent to me directly via PM since it could certainly be useful. Right now we don't have enough information to narrow our focus. Help us to help you.
     
  7. Mar 27, 2008 #47 of 130
    stevel

    stevel Dumb Blond TCF Club

    28,188
    26
    Aug 23, 2000
    Nashua, NH
    I just sent my info - sorry it took me a while to get it together.
     
  8. Mar 28, 2008 #48 of 130
    RS4

    RS4 New Member

    999
    0
    Sep 2, 2001
    Indianapolis...
    That should be D*'s new motto - 'Getting there':D I can remember when Earl was doing the reviews of the R15 2 or 3 years ago, and all of the stuff that was "gonna be there soon"... still seems to be the situation today... 'just wait until the next release'...
     
  9. Mar 29, 2008 #49 of 130
    dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    Maybe the problem can be solved by posting the correct 800 number the unit should call for initial setup? That can be put in the prefix the same as the Tivo POP number. There can't be too many people who need to redo the initial setup on an old piece of hardware. I've had the problem with an old Series 1 and a SD-DVR80. I got around it by setting the machine up to use the Internet instead of dial-up, but obviously many users can't do that kind of thing.

    I'm thinking that a lot of regular phone carriers are secretly using VOIP or altering bandwidth to voice only ranges and screwing up data calls. The problem may be completely outside of Tivo or DirectTV.
     
  10. Mar 30, 2008 #50 of 130
    kb7sei

    kb7sei New Member

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    Oct 4, 2001
    Salt Lake...
    If you're hacking the unit anyway, install the nocall hack and be done with it. I have 2 units running that have never called in. Not even for the initial setup. You can't steal service this way as that is linked to the access card, so it's not even immoral. :)
     
  11. Apr 1, 2008 #51 of 130
    zudo

    zudo New Member

    1
    0
    Mar 28, 2008
    Just did an initial setup, following the first poster's directions only it wouldn't work until I put Phone Availability back to Off and Dial Tone back to On.

    Since it was the first dial-in (looking up dial in numbers for my area?) there were no list of numbers to choose so i don't know what number it was trying to dial. I inserted a number for my area (16022318686) into the prefix and it worked for the two calls it needed to enable the recording function on my R10 DTivo.

    Thanks.
     
  12. Apr 2, 2008 #52 of 130
    ljdandad

    ljdandad New Member

    1
    0
    Mar 25, 2008
    Thanks for the timely info. I just replaced a HD in an old Series 1 and without your post, I would still be trying to get the first setup call complete. Appreciate the help.
     
  13. Apr 2, 2008 #53 of 130
    Dkerr24

    Dkerr24 Lost in Big Bend

    2,450
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    Oct 28, 2004
    Okla, USA
    Best advice in this thread. It's like working to rig up a 8-track player to use in a 2009 Toyota. :)
     
  14. Apr 2, 2008 #54 of 130
    lew

    lew Active Member

    3,963
    3
    Mar 12, 2002
    DTivo units won't install new software, that's D/L from the satellite, until the unit is told to install the software via a phone call.

    Not ever customer, not even every hacker, is comfortable manually running an upgrade script.




     
  15. Apr 2, 2008 #55 of 130
    Billy Bob Boy

    Billy Bob Boy What Me Worry???????

    3,498
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    Jul 25, 2004
    Here
    You Have something against 8 track players:eek: I have one and a phonograph in my 2009 toyota. I also have a pc with a 100meg Hard drive running windows 95 in there. It is right next to the cell phone [​IMG] The Cell phone worked pretty good until I ran out of string!!
     
  16. Apr 2, 2008 #56 of 130
    flatcurve

    flatcurve New Member

    1,153
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    Sep 27, 2007
    Chicago
    Like one of these?
     
  17. Apr 2, 2008 #57 of 130
    RFSmith

    RFSmith New Member

    13
    0
    Apr 2, 2008
    First post...hello.

    After the last upgrade to 6.3e my unit would no longer connect to whom-ever. The nag screen was getting old so I called DTV and couldn't get an answer to my problem. (what a surprise) I was forced to do a fresh install of 6.3a and nuke the call home feature. Not sure about my next move but I really don't like DTV's flavor of DVR.

    BTW - I personally don't mind my viewing habits being sent to the homeworld if it helps the ratings of my favorite shows.
     
  18. Apr 2, 2008 #58 of 130
    DaveB

    DaveB New Member

    3
    0
    Feb 26, 2002
    Madison, WI
    The dialing prefix fix worked for me to do the update local numbers call to finish activating the used HR10-250 I bought on EBay. Sent my info to Tivo Jerry in hopes they can permanently fix this so others don't suffer like I did until I found this dialing prefix fix.
    Thanks for the fix,
    Dave B
     
  19. Apr 2, 2008 #59 of 130
    TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    Thanks for the updated info. I've passed it along for the engineers to research further.
     
  20. Apr 3, 2008 #60 of 130
    dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    I'm thinking it may have to do with the phone company muxing on the affected lines. A muxed phone line will maybe support 14400 and usually only 9600 speeds - too slow for the modems on DTVs end or that take too long to negotiate speed down to that level and the Dtivo's built-in modem times out and gives up.
     

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