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Where did my multi-service discount go?

Discussion in 'TiVo Premiere DVRs' started by hungarianhc, Dec 3, 2012.

  1. jschrader666

    jschrader666 Jay

    26
    0
    Aug 15, 2009
    Chicago
    I have to reboot my premier about once a month sometimes more. It will freeze or stop responding. It's very annoying but the alternative is Comcast boxes so yeah...
     
  2. mrsean

    mrsean Member

    213
    0
    May 15, 2006
    New Jersey
    This same thing happened to me last week. I had no idea that there were two different classes of lifetime service. TiVo has some really bad communication issues. This infomation (qualified/Non-qualified) should be listed onscreen when you view the service level of your box. Also, customers should be told that will lose the MSD in advance when they call to cancel or an attempt is made to switch a qualifying unit to a different owner.
     
  3. jcthorne

    jcthorne Active Member

    2,726
    3
    Jan 28, 2002
    Houston
    I paid full price for my very first S1 Sony box lifetime sub.

    Every unit since then has been at MSD except a TivoHD that was purchased during the time they did not offer lifetime and was later converted for 99 so even that one worked out to the same MSD price..

    That old Sony box was disconnected years ago but just bought my 3rd Premiere and got MSD lifetime automaticly during checkout.
     
  4. radtechy

    radtechy Member

    52
    0
    Aug 16, 2008
    I did the same as JC

    Lifetime on an old series 1 Sony and month to month on everything else


    Sent from my iPhone 5 using Tapatalk
     
  5. Eccles

    Eccles Mostly harmless

    350
    0
    Dec 27, 2001
    Austin, TX
    All my TiVos have (had) Lifetime, so I wasn't aware my MSD had expired until I went shopping for a new Premiere and wasn't offered the discount. The reason turned out to be that my qualifying S2 box hadn't been active for a couple of years since the power supply died.

    Fortunately I still have "old faithful" and I was able to pick up another S2 at a Goodwill store for $15, and swapped the PSU into it, so it could phone home and reinstate my MSD, thus saving me $100 on the new unit.
     
  6. L David Matheny

    L David Matheny Active Member

    1,589
    2
    Jan 29, 2011
    SE Ohio
    It's interesting to know that reactivating an old unit (that hasn't accessed the TiVo servers for more than 180 days) will in fact reinstate MSD. Thanks for the data point. Let's hope TiVo will do that consistently.
     
  7. b_scott

    b_scott TiVo Fan

    1,541
    0
    Nov 27, 2006
    chicago, il
    How much is the MSD?

    I ask because I have three tivos. All purchased directly from Tivo. The first two Premieres have Lifetime (full price) and the third was a year contract and will be going month to month in August. It's at $14.99 right now (from the contract price) and the email I just got says it'll stay at that. Is $14.99 supposed to be the MSD? I feel like in the past I remember much cheaper ones like $9.99 or even $6.99.
     
  8. JoeKustra

    JoeKustra Cable only

    5,820
    54
    Dec 7, 2012
    Ashland, PA...
    My second Tivo monthly is $12.99.
     
  9. b_scott

    b_scott TiVo Fan

    1,541
    0
    Nov 27, 2006
    chicago, il
    it is just automatically done, or do I need to do something? It's been awhile since I've been in this situation.
     
  10. dcline414

    dcline414 New Member

    267
    0
    Apr 30, 2014
    Atlanta, GA
    It isn't 100% clear from their pricing page, but I believe the current policy (if not grandfathered into a prior policy) is that when your commitment period ends you have to sign a new 1 year commitment to continue receiving the discount.

    Without MSD, the month-to-month price with no commitment is $19.99, and the 1-year commitment price is $14.99.

    With MSD the no-commitment month-to-month price is $14.99 and the 1-year commitment price is $12.99.

    I was able to lower my non-MSD month-to-month price to $14.99 for 12 months by signing a 1-year commitment (after two years of paying $19.99). When that ends next month, it defaults back to $19.99 per month with no commitment unless I sign for another year, which would keep it at $14.99.
     
  11. b_scott

    b_scott TiVo Fan

    1,541
    0
    Nov 27, 2006
    chicago, il
    thanks. I think that makes sense, I guess. Where was I getting the $6.99 price? Was that some really old deal?
     
  12. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,647
    1
    Feb 28, 2001
    North...
    Yes, at least 6 years ago TiVo raised prices but grandfathered in folks that had monthly service before then and said they wouldn't raise prices on those contracts. Many of those folks kept their $6.99 monthly deals far longer than they really should have, since it was so cheap (I know I did! The 6 years * $84 per year I paid is much more expensive than if I had bought lifetime back then!)
     
  13. Fielding

    Fielding New Member

    16
    0
    May 28, 2010
    No matter how you slice it lifetime is the way to go..
     
  14. b_scott

    b_scott TiVo Fan

    1,541
    0
    Nov 27, 2006
    chicago, il
    yeah but after you've been paying for it for a year, adding Lifetime after that seems like a rip. Especially if you are a serial upgrader...

    though really it's my parents' box and they aren't the kind to lay down $400 for service in one chunk.
     
  15. unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    Look into whether their unit might qualify for $99 Lifetime.
     
  16. gigaguy

    gigaguy New Member

    268
    0
    Aug 29, 2013
    I'm glad I came to Tivo late, by buying used boxes someone else paid the big fees and I was able to $99 lifetime a 3yo P4 I invested maybe $100 in. Not sure which box I have is a qualifier. I bought a used but never activated lifetimed XL4 too for $225 I think, last year.
     
  17. b_scott

    b_scott TiVo Fan

    1,541
    0
    Nov 27, 2006
    chicago, il
    contacted Tivo, and all I got back was a canned "$499" response on my request for a lifetime discount on my third box.
     

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