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when will tivo fix "program info will runout on 7-18-2011 connect to tivo" problem

Discussion in 'TiVo Series3 HDTV DVRs' started by tootal2, Jul 13, 2011.

  1. Sep 8, 2011 #81 of 730
    Eccles

    Eccles Mostly harmless

    350
    0
    Dec 27, 2001
    Austin, TX
    I'll keep an eye on it, but in the meantime I just added my voice to the crowd: case# 110908-009792
     
  2. Sep 9, 2011 #82 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Just checked mine and the GC is still on Sept 2.

    Additionally since then the TA has been powered down (cord pulled) and usb disconnected/reconnected. (swapped shorter cables.) GC still stuck...

    I'm going to try resetting the line up again.
    I had 2 choices for time warner, so I am selecting the other option and see what happens.
     
  3. Sep 11, 2011 #83 of 730
    tootal2

    tootal2 New Member

    1,252
    0
    Oct 14, 2005
    Mine gc was stuck on tuesday. so i unpluged my tivo from the internet and i permanently deleted everything in my recently deleted folder and now my gc is saturday 9-10-11:)

     
  4. Sep 11, 2011 #84 of 730
    VinceA

    VinceA New Member

    1,086
    0
    May 13, 2002
    Bayonne, NJ
    You should file a report about it. I really want to see TiVo acknowledge this issue since it's obviously not a one-off.
     
  5. Sep 11, 2011 #85 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Yes, I did file a report.

    Below is the response I received yesterday by email.
    The text in red I find most interesting. Especially since I do have a cussed tuning adapter connected and it is working, which logically leads me to believe this is a TiVo problem...

    Has anyone else with this problem been told the same about the tuning adapter?

    In your email you noted a strong correlation between the installation of a Digital Tuning Adapter from Time Warner and the issues obtaining guide information. Our systems show that your unit has been successfully connecting to the TiVo service. Program guide information is downloaded to the the TiVo through the course of these connections.

    However our systems do not indicate that your unit has been hooked up with a Digital Tuning Adapter. I am also showing that your unit is currently on Time Warner Cable, Torrance primary lineup. If the unit thinks its on a primary (basic) lineup then it would not recognize the need for a tuning adapter. The "unnecessary" equipment could potentially interrupt the units protocols when attempting to pull guide information.

    My suggestion would to eject your cable cards, (temporally) and repeat the entire Guided Setup on your TiVo. You can access the Guided Setup by going to TiVo Central > Messages & Settings > Help > Restart or Reset System > Repeat Guided Setup. Once the Guided Setup is started reinsert your cable cards. The unit should recognized that cable cards are installed and ask you questions to determine your lineup. Once you have completed the Guided Setup and are on the correct lineup, the system should recognize the tuning adapter. You can check for the tuning adapter by going to Messages & Settings > Account and System Information > Tuning Adapter. Once everything is corrected within the system, I expect that the issues you have had with obtaining guide information should be resolved.
     
  6. Sep 11, 2011 #86 of 730
    Eccles

    Eccles Mostly harmless

    350
    0
    Dec 27, 2001
    Austin, TX
    The reply I got today was a little more hopeful:

    "We do apologize that you are having issues with your TiVo HD not updating the program information. What we recommend if you have this issue again is unplugging the Tuning Adapter again and also repeating the guided setup on your TiVo box. We do thank you for the information that you have provided and will pass the information along that you have provided to us to have this looked into further. We do thank you for you patience and being a dedicated TiVo customer. If you have any further questions please contact us back."

    I wonder of they actually will pass it up the food chain or if they're just blowing smoke.
     
  7. Sep 11, 2011 #87 of 730
    tootal2

    tootal2 New Member

    1,252
    0
    Oct 14, 2005
    Maybe they will fix this problem with the fall update? Maybe if i upgraded to the tivo Premiere ths problem will go away? I could put my lifetime tivo hd in my bedroom

     
  8. Sep 12, 2011 #88 of 730
    Eccles

    Eccles Mostly harmless

    350
    0
    Dec 27, 2001
    Austin, TX
    Perhaps simply keeping Recently Deleted cleaned out is sufficient once GC has resumed normal operation - I haven't unplugged my TA since I posted this on the 8th, and today the GC date had advanced to the 11th.
     
  9. Sep 12, 2011 #89 of 730
    VinceA

    VinceA New Member

    1,086
    0
    May 13, 2002
    Bayonne, NJ
    Once GC is back to normal, you don't have to do anything. Things just work. That's the way things are for me right now until the next restart or unwanted TA reboot.
     
  10. Sep 14, 2011 #90 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Agree, it's just getting GC to work is the problem.

    Still is with mine.
    TiVo continues to tell me to rerun guided setup because their records show my TiVo is set to primary service, not digital...

    I've requested, 2 time, step by step instructions. As they relate to cable card installation and tuning adapter connection, and still I am not sure of how they want it done.
     
  11. Sep 17, 2011 #91 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    The latest from TiVo support:
    remove both cable cards
    disconnect tuning adapter.
    run guided setup, follow the on screen instructions.

    I did this yesterday afternoon and into the evening.
    As expected GC has yesterday's date.
    Guide data cached until 30 Sept.
    TiVo did not reboot, did not wipe season passes or to do list.

    I will know more next week...
     
  12. Sep 19, 2011 #92 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    As of this morning, GC is still showing Friday 16Sept2011 @ 5:30PM.

    I'll give it a few more days, then contact TiVo support again.
     
  13. Sep 19, 2011 #93 of 730
    tootal2

    tootal2 New Member

    1,252
    0
    Oct 14, 2005
    Did you lose your cable card info when you did this? My cg date is 9-16. My tivo seems to be running fine. i havent rebooted it in a long time.

    also you should delete everything in the recently deleted folder and delete all old shows


     
  14. Sep 20, 2011 #94 of 730
    RMBittner

    RMBittner New Member

    211
    0
    Aug 19, 2003
    Charlotte,...
    PMFJI, but I just discovered this thread.

    Not that it'll help anyone, but I can say that my first-gen S3 (2006) -- two CableCARDS, no tuning adapter -- has never had this issue. Clearly, there are a number of variables involved, given the different S3s out there and the variety of cable-company equipment that may be required, but I can say that this isn't a universal issue.

    Bob
     
  15. Sep 20, 2011 #95 of 730
    VinceA

    VinceA New Member

    1,086
    0
    May 13, 2002
    Bayonne, NJ
    The problem only occurs on, as far as I've been able to gather, TiVoHDs with Cisco tuning adapters. Since you don't have that combo, you wouldn't see it.... but the combo seems to be common enough out there.
     
  16. Sep 20, 2011 #96 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    No.

    Latest email exchange with TiVo support. They still say that their info shows my TiVo S3 is linked to Time Warner primary service.
    That, it needs to be linked to Time Warner Southbay-Gardena,CA Digital, of which I have not seen as an option when viewing channel lineups.
    The latest agent has added an additional step, which I hope is the answer...

    I will post that info when I know if it works.
     
  17. Sep 27, 2011 #97 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    TiVo is now saying I'm on the correct channel lineup; but GC stays stuck on what ever date the channel repair is done.

    At this point I'm worn out dealing with this problem.
    Just going to limp along, using the work around, until the 4 tuner unit is available... :thumbsdown:
     
  18. Sep 28, 2011 #98 of 730
    ravingfans

    ravingfans New Member

    48
    0
    Jan 11, 2009
    Through a LOT of trail and error, I've discovered increasing the swap space to 2000 or 2GB allows TiVo to connect to the TiVo Servers and process the large program guide data update. I don't know if you can do this on an existing disk--seems doubtful to me. I used WinMFS on a new disk and have had no problems since. On the same disk I had the trouble with smaller swap partitions, especially the default.
     
  19. Sep 30, 2011 #99 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Interestingly enough after disconnecting TiVo from the internet for 3 days, after doing the the line up fix. The GC on my S3 updated itself from Monday 26Sept to Wednesday 28Sept.

    So anecdotally (for me) the disconnection from the internet appears to have a positive effect. Whether it's permanent is still the question.
    And, disconnecting from internet is even easier than doing any of the other temporary fixes.

    Here's what was done:
    Do channel line up "fix." (if it's been done before use all the defaults.)
    Uncheck all unused channels in new line up.
    Force a service connection.
    After service connection is completed; disconnect TiVo from internet until the GC date changes on its own. This could take a couple of days.
    Reconnect TiVo to internet.
     
  20. trackie999

    trackie999 New Member

    89
    0
    Sep 14, 2009
    Teeps,

    Teeps clarified that his GC Date updates.
    I think what you found is very possible!
    Based on my "research"
    Process called dbgc is responsible for BOTH indexing and garbage collection.

    When you do a "Channel Line Up" Fix, this triggers:
    - Invalidates all existing guide data.
    - During preparing to connect phase dbgc is kicked off in Garbage Collection mode
    - During organizing phase (after download and loading) dbgc is kicked off in Quicky index mode. (This causes it to index a day's worth of guide data.)
    - Once Quicky indexing is done a GC_INDEX_SOON message is sent to dbgc

    Regular daily calls:
    - guide data is not invalidated
    - preparing to connect phase is not kicking off a GC. - And organizing phase doesn't kick off any indexing.
    - Once daily call is complete a GC_INDEX_SOON is sent to dbgc

    Eventually GC_INDEX_SOON will kick off dbgc in both cases.
    BUT, after "Channel Line Up" fix it only triggers a full index without GC.
    After Daily call it triggers a Garbage Collect AND Index together.

    When GC runs during "Channel Line Up" fix, all the guide data is invalidated and it runs fairly "quick". I think when GC runs during daily call it takes forever because it is trying to validate all existing guide data. (Otherwise you could not browse the guide or season passes wouldn't record). During this run garbage collection DOES complete and Tivo begins to index guide data. However it cannot finish before next daily call. When next daily call comes around dbgc process is told to quite. Because GC & Indexing wasn't completed (just GC) the exit code is not success -> GC Date is not update, Guide to Date is not updated.

    Disconnecting the network connection causes it to never kick off because connection status is checked prior to initiating a call. If daily call is not initiated, dbgc is never told to give up. (I have about 10 days worth of logs and I have yet to see dbgc complete with both fEnableIndexingM=1 fEnableGcM=1 flags on, but I see it complete no problem when only one of those flags is set)

    I think this may be a viable solution for *some* people. I use my network connection religiously to transfer shows between tivos & pcs and could not leave my network cable unplugged (I will look if I can restrict my tivo's network port from going past my local lan)

    You may have found an improved BANDAID.


     

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