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when will tivo fix "program info will runout on 7-18-2011 connect to tivo" problem

Discussion in 'TiVo Series3 HDTV DVRs' started by tootal2, Jul 13, 2011.

  1. dlfl

    dlfl Cranky old novice

    6,991
    16
    Jul 6, 2006
    Near...
    Disconnecting the USB cable to the TA for a few hours works for many people. Have you tried that? What is the GC (Garbage Collection) date saying during all this?
     
  2. pbakers

    pbakers Member

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    Sep 29, 2009
    Richmond, Tx
  3. Eccles

    Eccles Mostly harmless

    350
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    Dec 27, 2001
    Austin, TX
  4. steffen707

    steffen707 New Member

    63
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    Oct 19, 2011
    I got the S03 error about a year ago, and after doing a guided setup, got stuck in the loop. I cleared everything and started over. I was lazy and waited a year to get a timer for my tuning adapter.

    I have never had my tivo freeze on me before. After putting the timer on the TA last week, i have woken up 2 out of 6 days to have my tivo frozen, and unresponsive to any button pushing on the remote. I have to unplug its power and replug it back in.

    After doing so it seems to run fine.

    Has anybody else experienced this freezing of their tivo with using the timer on the tuning adapter? So frustrating as its hard to explain the hows and whys to my wife.
     
  5. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    No.
    But, this could be an indication of the power supply starting to fail, from faulty capacitors.
    Many reports of this:

    Time to check the power supply
    http://www.google.com/search?client...rceid=opera&ie=utf-8&oe=utf-8&channel=suggest
     
  6. steffen707

    steffen707 New Member

    63
    0
    Oct 19, 2011
  7. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    If your TiVo has a lifetime subscription, it's worth fixing the power supply.
    They can be fixed for about $15 in parts if you can run a soldering pencil.
    If you have to pay a local electrical repairman add another $20~30 to the parts bill.
    I can help if you are in the L.A. area.
     
  8. steffen707

    steffen707 New Member

    63
    0
    Oct 19, 2011
    Very true about the lifetime subscription deal. I'm month to month though.

    I have done some soldering, probably could de-solder and resolder it back with the new parts. I'm not convinced its the capacitors yet. I'll have to take the box apart and check them.

    After using the timer for a week, i checked the GC info in settings and all the dates look correct now. Since it took about a year for the issue to start acting up, does this mean you only need to switch off the TA once a year? Or can you even get by turning the TA off for a few hours every 2 weeks?
     
  9. buscuitboy

    buscuitboy New Member

    736
    0
    Aug 8, 2005
    Atlanta area
    I have had two lifetimed Series 3 (OLED) with capacitor issues. While I may have been able to fix them myself, I didn't feel real comfortable soldering it & possibly messing something up so I just had a local repair shop do it for me. Pulled the power supply from each on my own and took it to them directly. Cost was about $18 each time to fix the bad caps. All has been working good since.
     
  10. DougJohnson

    DougJohnson Member

    225
    0
    Dec 11, 2006
    I had this problem in October of 2011 and put my TA on a timer. After about a month, everything was going well, so I took it off the timer. Things continued to go well with GC occurring every few days. Then the problem reoccurred once, maybe 9 months later. I turned off the TA for about 4 hours, GC did its thing, and I haven't had a problem since.

    So, at least for me, the problem is rare, and I don't need to use a timer. You might want to stop using the timer and just check GC about once a week. If it has been more than a week since GC, turn off the TA until GC completes, 4 hours or so. If this happens regularly, return to using a timer.

    -- Doug

    OLED S3, Time Warner TA, 1 TB internal drive.
     
  11. sushikitten

    sushikitten 143 down, ??? to go! TCF Club

    29,818
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    Jan 27, 2005
    DC-ish Suburbia
    OTOH, I tried leaving mine off the timer...and was having to pull the plug weekly. So mine is now on a daily automated regimen.
     
  12. dlfl

    dlfl Cranky old novice

    6,991
    16
    Jul 6, 2006
    Near...
    I think I may have the same situation. My TiVo HD is four years old and the one and only time I had the GC problem was in early April this year. I didn't even power down the TA -- just disconnected the USB cable for 3 hours. Haven't had the GC problem since then although I've noticed the interval between the last 3 GC dates was 5 days, whereas 2 to 3 days had been normal before that. I wonder if the GC interval slowly grows until it reaches a week, and causes the program-data-will-run out message?
     
  13. substance12

    substance12 Member

    69
    0
    Feb 6, 2008
    Do the newer tivos have this same problem? I did the update channels trick but it wasn't obvious to me that that method was forcing a GC on my unit.
     
  14. Eccles

    Eccles Mostly harmless

    350
    0
    Dec 27, 2001
    Austin, TX
    No. I eventually gave up and used this BS as an excuse to upgrade to a Premiere, and haven't had a moment's trouble since. Come to think of it, perhaps there's a reason why TiVo don't appear to be in any hurry to fix it.
     
  15. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Well there you go... another happy TiVo owner.

    What ever it takes; I used the "need more tuners" excuse to get an XL4.
     
  16. joelkfla

    joelkfla Member

    109
    0
    Feb 9, 2002
    Orlando area
    So ...

    The error message says "Connect to the TiVo service," but the fix is NOT to connect to the TiVo service for 2 days!

    As I recall Superman saying in the comic books 50 years ago, "What irony!"
     
  17. ravingfans

    ravingfans New Member

    48
    0
    Jan 11, 2009
    I'm posting this in all the threads related to Guided Setup loops as I have not seen this advice anywhere on the nets:

    How to get out of Guided Setup:
    1. Prerequisite--have to have either a serial cable connection to get a shell or a telnet connection to get a shell on the TiVo--there are plenty of resources to show how to do these options elsewhere.
    2. disconnect the Tuning Adapter and unplug all cable cards
    3. let the TiVo boot up to the Guided Setup entry page, but don't click select with the remote
    4. telnet in to the TiVo (or access through the serial link
    5. type (without quotes):
    dbgc-mcp -fg-gc
    this initiates a garbage collection, and since the Tuning Adapter and CableCards are not connected, it does not distract the TiVo from completing GC

    6. WAIT for this command to complete. Took mine several hours
    7. once dbgc-mcp has completed, go through Guided Setup and it should now complete

    Notes: I was having trouble getting fakecall.tcl to work in rc.sysinit.author (although a couple years ago I used it successfully)--it ran fine from the command prompt, but did not bypass the guided setup for me, so perhaps I wasn't doing something right there. Nevertheless, fakecall.tcl is still called from my rc.sysinit.author file, but it was having no effect, so I don't think it played any role in the solution above.

    I welcome comments back. This fix does not correct the S03 problem itself, just gets you past the Guided Setup loop. It has been 3.5 years since I had the S03 problem, so now am retracing my steps. My solution at that time was to increase swap space to 2GB, so I think that fended off the problem for a long time.
     
  18. Feb 6, 2014 #678 of 730
    sushikitten

    sushikitten 143 down, ??? to go! TCF Club

    29,818
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    Jan 27, 2005
    DC-ish Suburbia
    I thought just for sheetz and gigglez that I'd take my TA off the lamp timer to see if things had changed. Nope. It took about a month, but as of today, my GC date was January 6. It goes back on the timer tonight.
     
  19. Feb 7, 2014 #679 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Like to dance with the devil heh?

    Even with the lamp timer my S3 648 gets GC constipated occasionally.
    At the point I have to leave the TA off for a few hours longer 5 instead of 2.5 hrs.


    And, just to answer the original question: when will tivo fix "program info will runout on 7-18-2011 connect to tivo" problem?

    NEVER!
     
  20. Feb 8, 2014 #680 of 730
    sushikitten

    sushikitten 143 down, ??? to go! TCF Club

    29,818
    26
    Jan 27, 2005
    DC-ish Suburbia
    LOL! :)

    At least it fixed itself with four hours back on the timer.
     

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