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when will tivo fix "program info will runout on 7-18-2011 connect to tivo" problem

Discussion in 'TiVo Series3 HDTV DVRs' started by tootal2, Jul 13, 2011.

  1. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    In what way do you see an improvement?

    Where did you get the info about channel lineup delivery, to TiVo, via USB?
    Thought the USB connection between TiVo and T/A was for 2 way communication back to the cable co head end transmission equipment.
     
  2. WO312

    WO312 Active Member

    1,372
    0
    Jan 24, 2003
    Finger...
    One improvement with a direct coax feed to the Tivo is that you can still record non-SDV channels when the TA is turned off. If the coax feed comes from the TA you lose everything when the TA is turned off.

    So by default it has to be that the channel lineup info for the Tivo comes thru the USB.

    I have had my Tivo hooked up this way seems like forever.

    We had a discussion about this way back in the thread, IIRC.
     
  3. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    I wonder if, additionally, there is less signal loss when bypassing the T/A.
    That alone would be worth the addition of a splitter at the incoming side of the T/A. (which I have done to my setup over the weekend; using -3.5db two way splitter. I also capped the unused T/A jack with a 75 ohm termination.) So far it is working as expected.

    I would like to read an official explanation on this subject.

    I thought so too. But couldn't remember which thread it was in...

    Here's a link from cablelabs tuning adapter faq: http://www.cablelabs.com/opencable/udcp/downloads/Switched-Digital-Video-Tuning-Adapter-FAQ.pdf
    No where do they indicate how the channel lineup is delivered to TiVo(or "other" UDCP devices.)

    Seems to me that TiVo could add the bidirectional function if they wanted to... maybe the Series 5?
     
  4. DougJohnson

    DougJohnson Member

    225
    0
    Dec 11, 2006
    I had the problem of delayed GC and the TiVo complaining about running out of guide information last October. I put the TA on a timer and all was well. I took the TA off the timer last November and all continued to be well. Until last night.

    The complaint about guide info popped up. I checked the GC and it had last run 11 days ago. Pulled the power on the TA and GC happened within 4 hours. Plugged the TA back in. I'll watch the GC for a while to see if it happens again. Hey, maybe it is a seasonal thing. :rolleyes:

    -- Doug

    OLED S3 1TB Motorola TA Time Warner Dallas.
     
  5. tootal2

    tootal2 New Member

    1,252
    0
    Oct 14, 2005
    I havent had any problems with the gc file since i moved my tivo to my bedroom. i made my tivo cable only in my bedroom and i use a wireless bridge for the internet that only works when the tv is on.

    i put the wireless bridge on a smart strip so i can sleep without all thioes leds on.

     
  6. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Does that mean you are not using a tuning adapter on the TiVo anymore?

    I use a black Sharpie to "dull" the led light emitted.
     
  7. tootal2

    tootal2 New Member

    1,252
    0
    Oct 14, 2005
    Im still using the tuning adaptor. tivo wont work without it. I have no idea why my gc problem went away after i moved it.

     
  8. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    It sounds like that restricted internet access may have something to do with it.
     
  9. Bob723

    Bob723 New Member

    78
    0
    Oct 24, 2007
    Minneapolis,...
    Looking for advice. I'm SO tired of the "program info will run out" issue with my HD TiVo - TCD 652160. It is at the point where I have to reboot weekly & it often takes more than 1 reboot to fix it. I've tried a timer on the TA but that results in a pink screen & the TiVo freezes up. The TiVo also has an external hard drive. I'm thinking about 2 options 1) Replace the current internal hard drive with a new, larger drive & eliminate the external drive; 2) Get a new Premier 2-tuner unit. I'm concerned that replacing the hard drive will not resolve the "program info will run out" issue &, therefore, the better option may be to change to a Premier as I am not aware of them having this issue. I plan to move to the country in a couple of years (no cable available) & would prefer to have a TiVo that gets OTA - thus the reason for the 2 tuner Premier (would love to get a 4 tuner unit though). Thoughts anyone?
     
  10. AndrewWK

    AndrewWK Tivo since '99

    7
    0
    Feb 20, 2009
    Durham, NC
    HISTORY:
    I have experienced the exact same issue as everyone else in this thread, although my current symptoms are a bit different. I have a TivoHD TCD652160, WD expander, m-card and Cisco TA for my NC TWC cable connection. I started having issues with guide data running low messages over the last month. Initially they seemed to resolve with rebooting, but the issue progressed and I started receiving generic call failure messages. Then the S03 error started showing up.

    PARTIAL RESOLUTION:
    I contacted Tivo support and they were of no help and led me to believe I had a hardware issue with the drive in the Tivo or the expander. I followed their suggestions of deleting many of my recordings and clearing thumb ratings and suggestions, followed by a kickstart 57, which did nothing. Then, after further internet research I found suggestions to clear the program information and to do list, which I did. This resolved the S03 error and allowed me to download and load data successfully. Oddly enough, it left the season passes associated with recordings I still had on the box (not sure if this is standard behavior). So I now have the following:

    Program information to: Sunday, October 28, 2012
    GC: Sunday October 14 7:49am
    indexing: Sunday October 14 7:44am
    Guide View Cache:
    Cache To: Sunday October 21 2:00pm
    Status: Idle, since... Sunday October 14 5:59pm

    THE CURRENT ISSUE:
    I can manually record stuff I see in the guide and I can add season passes this way, but existing or season passes I re-added via the guide show "no upcoming episodes". Also, if I "Search by Title" the Tivo shows nothing, as if it still has no data loaded. The recordings I have added individually work fine though. Any suggestions on the next step? Should I perform another clear of the "program information and to do list"? Will simply disconnecting the TA for a bit help the Tivo right itself? I'm ordering a lamp timer for the TA now, as I just found this thread.
     
  11. DougJohnson

    DougJohnson Member

    225
    0
    Dec 11, 2006
    It should. Either pull the power on the TA or the USB cable for 6 hours or so. Try to find a time when you have nothing on the to-do list. -- Doug
     
  12. DougJohnson

    DougJohnson Member

    225
    0
    Dec 11, 2006
    The only effect the hard drive seems to have on the problem is the amount of space. The problem does not seem to occur on TiVos with standard space. Larger drives, either internal or external, seem to be a requirement to have the problem.

    One thing you can try is to disconnect your TiVo from the Internet for a couple of days. You can do this by unplugging your TiVo's Ethernet cable or wireless adapter. -- Doug
     
  13. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Options, as I see it; based on your situation as explained above:
    Take current TiVo off line; buy a XL4 and enjoy TiVo until you move, then sell the XL4.
    Also: TiVo will sell you a life sub on the premier for $99, if you buy the XL4 from TiVo.
    Obtain a cable co DVR and suffer with the shortcomings until you move.
    Continue the current program reboot, deny T/A power or disconnect USB or Either Net connection as Doug suggests.
     
  14. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Yes; this was/is the problem with my S3-OLED.
    Before, with a 1TB expander and continued after 2TB DVR_Dude internal upgrade drive was installed.(TiVo said the drive(s) were failing)
     
  15. DougJohnson

    DougJohnson Member

    225
    0
    Dec 11, 2006
    Do you have a reference for that? I can't find it on their site but would be very interested. Thanks, Doug
     
  16. Bob723

    Bob723 New Member

    78
    0
    Oct 24, 2007
    Minneapolis,...
    I can't get the unit to record programs since I started this latest reboot mess. I called TiVo today & they ended up offering an exchange. Cost would be $149 for a refurbished HD & $199 for lifetime service for a total of $348. I ended up taking Teeps advice & ordered a new Premier XL4. $399.99 for the DVR & $399.99 for lifetime. I can't wait to be free of the "Program info will run out" headache - and am definitely looking forward to all the new features. I called Charter to schedule the cable card install and they told me I can transfer the card to the new unit myself and just call them to activate - that was definitely good news. Thanks to all who provided input. The old unit has lifetime so, if I choose, maybe I can sell it and get a little money. I think tonight I will try one last ditch effort of clearing everything, disconnecting the external drive and kickstart 57 to keep it going for at least the time being.
     
  17. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    You have to ask: I called TiVo sales about the purchase of a Premier XL4, last month.
    During the conversation, before committing to a purchase, I asked what it would cost to convert my S3-OLED to life time sub; without hesitation the agent said $99.
    That, sealed the deal.
    Purchases made.

    To add, 2 days later they dropped the price on the Elite $49. So, I called and asked for the discount... score!
    Instant price drop given for the asking.
     
  18. DougJohnson

    DougJohnson Member

    225
    0
    Dec 11, 2006
    I'm confused. Was the $99 lifetime on the S3-OLED or the XL4?
    Thanks,
    Doug
     
  19. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    You seem to have confused getting lifetime on an S3 of some kind when buying an S4 of some kind with getting lifetime on an S4 when buying a more expensive S4.

    Only on the S3 will you get the $99 deal.
     
  20. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    The $99 life time was on my S3.
    The leverage(?) came with the potential of purchase of a XL4; which I bought during that call along with the life time for $99 on the S3.
     

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