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when will tivo fix "program info will runout on 7-18-2011 connect to tivo" problem

Discussion in 'TiVo Series3 HDTV DVRs' started by tootal2, Jul 13, 2011.

  1. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Simple it's not going to happen.
    TiVo, over the course of the last year has proven that they could care less about S3 users. If they did, this thread would not be active over a year later.
    And, all S3 users with the problem would have been provided with a Premier XL or XL4 either for direct exchange or reduced price with a life time subscription.

    I don't know for certain; only that the S03 error problem started within 2 weeks, after the tuning adapter was inserted in the cable tv stream and connected to TiVo.
    Early on TiVo (customer service) came up with several excuses. Like wrong cable line up, bad hard drive, cabling, tuning adapter, etc... Then a few stop gap countermeasures, that appeared to work, but were only temporary.
    In the end the lamp timer is the only solution that works. But comes with the price tag of a 4 hour block of time in which TiVo cannot record programs; on any channel that is encrypted.
     
  2. Aug 3, 2012 #602 of 730
    questors

    questors Member

    79
    1
    Jun 4, 2009
    The lamp timer solution did not work well for me. It was hit or miss as far as the TA being recognized after it was powered up again. I have set my router to deny Internet access to the TiVo for three consecutive days each week. GC seems to always complete on the second day and I haven't missed any programming.
     
  3. Aug 4, 2012 #603 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Interesting... I have not had such a problem.
    I guess what ever works for you is a solution...

    Did you try swapping:
    USB cables?
    Power supply?
    Tuning adapters?
    Cable cards?
     
  4. Aug 4, 2012 #604 of 730
    questors

    questors Member

    79
    1
    Jun 4, 2009
    No, i didn't try any swapping. What was happening was that when the TA powered up again, I would get the yellow light blinking and TiVo reported "no tuning adapter connected." If I disconnected and reconnected the USB cable the light went steady and all was good again.
     
  5. Aug 4, 2012 #605 of 730
    Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    I have, but it's rare. Normally it takes my S3 about five minutes after the power is re-applied to recognize that the tuning adapter is present.

    Once in a while, not very often, it won't recognize that the TA is present. If I'm home, I can just power cycle the TA, that fixes it.

    -David
     
  6. steffen707

    steffen707 New Member

    63
    0
    Oct 19, 2011
    Just to update you guys, after being stuck in guided setup with s03 I let tivo sit unplugged from the TA and internet for 3 days, still got s03 after I tried to complete guided setup.

    I wiped the 2TB drive and reset it up from the original 160gig, now I gotta redo all my season passes. :(
     
  7. pninen

    pninen New Member

    103
    0
    Jun 25, 2003
    For the last year, I've had to unplug the tuning adapter and ethernet for several hours once a week to let GC complete. I do it as soon as the message about program guide info running low appears.

    However, today, even tho I unplugged the tuning adapter yesterday, and GC completed yesterday, program guide data won't load. I get S03 errors.

    Now what do I do?
     
  8. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    http://texasblindjack.com/2010/10/20/how-to-remove-the-s03-error-from-your-tivo/
     
  9. pninen

    pninen New Member

    103
    0
    Jun 25, 2003
    Ok, I initiated the "clear program info and todo list".

    Message on screen says it may take up to 1 hour.

    It has been more than 1.5 hours so far. How long should I wait?
     
  10. Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    It will take a really long time, it's garbage collecting. Don't interrupt it. Just let it run, even overnight. This is your only chance to get rid of S03 now. Otherwise you have to restore from a backup and start over.

    Get a lamp timer for the TA so it goes offline every night.

    -David
     
  11. pninen

    pninen New Member

    103
    0
    Jun 25, 2003
    Ok, I let it run overnight. Now its back to looking like a TiVo. Program guide info is current.

    Todo list is empty.

    If I open a season pass and ask to see upcoming episodes, it always says there are none.

    The season passes are all there, but don't seem to be active.

    I've read about this symptom, so followed what I had read about this before. I opened each SP, changed something, and closed it.

    What now? Did I do the right thing re the season passes? Do I wait more? How long?
     
  12. pninen

    pninen New Member

    103
    0
    Jun 25, 2003
    Ok, I gave up and deleted then reeentered all my season passes. Took 1 hr.

    Now my S3 is working correctly again. Sigh.

    Tonite I ordered a premiere XL4.
     
  13. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Don't dump the S3 until you make sure the XL4 works.

    I've been on the fence since late last year over the purchase of the TiVo Elite/XL4.
    At first due to problems reported on the Premier Forum, (which are mostly quiet now.)
    And currently because of functionality issues with streaming and/or transfer of copy protected programs.
     
  14. WO312

    WO312 Active Member

    1,372
    0
    Jan 24, 2003
    Finger...
    I suspect that if you had given it time everything would have been O.K. I'm thinking it needed time to index the data, or whatever the correct term is. But who knows??

    I don't like to re-enter my SP's because so many of them don't have upcoming episodes at this point.
     
  15. Sep 2, 2012 #615 of 730
    pninen

    pninen New Member

    103
    0
    Jun 25, 2003
    Right on! Had some trouble getting the XL4 going, but now have it working fine. Will shut down the old S3 after a week or so of continued success.

    I self-installed cable card & tuning adapter on the XL4, and spent two hours on the phone with Time Warner trying to get it to work. (Nothing ever changes!) They kept doing stupid stuff like telling me to unplug the TiVo and plug it in again, etc etc. Had to listen to 'em trying to tell me that I had wired up the tuning adapter wrong. The TW guy on the phone actually explained to me that the coax doesn't need to go to the tuning adapter, because the TA communicates over USB. Yea. I explained to him how it works, but he just kept saying that's not what his supervisor told him. I asked to speak to the supervisor. He declared that I had to wait two days and let a guy come out to my house. No alternative. I told 'em it was obviously a bad cable card, and that is indeed what it turned out to be.

    I've had a similar experience with every TiVo I've ever bought. I think this is my 4th one. Would have figured Time Warner people would get smarter over time, but no.
     
  16. Sep 2, 2012 #616 of 730
    unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    If it's not already lifetimed, call up and threaten to do so to get PLS for $99.

    Should add more than $100 to its resale value.
     
  17. Sep 2, 2012 #617 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...

    They do get educated in time.
    Problem is the really good ones leave for a better position. Or, stay a while and get burnt out; either way they all leave sooner or later.

    That's just the nature of call centers in general.
     
  18. dpalmi

    dpalmi New Member

    9
    0
    Nov 6, 2003
    I need your opinion please.

    Specs/info: TivoHD, original internal hard drive, PLS (Product Lifetime Service), external WD 1TB Tivo Expander drive, Time Warner Cable, Cisco Tuning adapter, 3 year extended Tivo warranty.

    I currently have a TivoHD that has been having the “…program info will run out…” issue for about a month. Up to now I have been power cycling my Tivo every couple weeks to resolve. I can see my GC is getting stuck and not updating like it should.

    When I originally purchased this Tivo, I also got the extended 3 warranty direct from Tivo. That warranty expires in November of this year.

    Do you think this issue is something that should/would be covered under the Tivo extended warranty?

    I am thinking since there is no “official” fix from Tivo and it can’t really be “fixed”, they might send me a replacement to resolve this issue. I am thinking the replacement might be a Premiere. Am I crazy?

    Before I spend hours and hours trying 18 different suggestions from Tivo to fix the issue first, I wanted to ask your opinion if you think a replacement Premiere from Tivo would be likely.

    If it is likely, I am willing to jump through the hoops that Tivo will make me jump through to try and troubleshoot first. But if ultimately Tivo is going to tell me “Sorry, there is nothing we can do…” – I will just put a lamp timer on my Tuning Adapter to make my Tivo work.

    I have already contacted Tivo about the issue last month and have an incident #. Their first response was to have me repeat the Guided Setup – which I did. That worked for 2 weeks and the issue came back as I knew it would. I then contacted them again and now they want me to perform a “Clear program information & To Do List”. I know that is much more involved because I have to re-create my Season Passes and will get double folders/etc…

    So what do you think?

    Thanks,

    Dan
     
  19. WO312

    WO312 Active Member

    1,372
    0
    Jan 24, 2003
    Finger...
    My guess is that it wouldn't hurt to play along if you think you MIGHT get a Premiere.

    You have obviously done your homework so you know what to expect with the HD. Only you can decide what you want to do. But I suppose if I had a 3 year warranty that I paid for I would want to get something out of it for an obvious problem.
     
  20. wtherrell

    wtherrell Member

    467
    1
    Dec 23, 2004
    Huntersville...
    Actually, the coax does not need to come from the TA to the TIVO. I have one coax feed to the TA and another separate coax feed to the TIVO. The only connection from my TA to my TIVO is the USB. Seems to work better that way. AIUI, The TA receives the current channel map from TW over its coax and feeds the info to the TIVO over the USB. The TIVO then uses that info to tune the proper frequency from the coax that is feeding it. That's probably the misunderstanding on the part of the TW guy.
     

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