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when will tivo fix "program info will runout on 7-18-2011 connect to tivo" problem

Discussion in 'TiVo Series3 HDTV DVRs' started by tootal2, Jul 13, 2011.

  1. Aug 19, 2011 #41 of 730
    sushikitten

    sushikitten 143 down, ??? to go! TCF Club

    29,827
    27
    Jan 27, 2005
    DC-ish Suburbia
    This is SO frustrating...it's been happening a lot since we moved, so I'm blaming Time Warner (hey, they're easy to blame, lol). I also hate rebooting, because it messes with the TW adapter box and we usually have to reset all our HD channels.
     
  2. Aug 20, 2011 #42 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...

    See the instruction WO312 posted above. It worked for me.
    I will add this to the instruction:
    Do not add any season passes until you see a current date in the GC line in system info screen.
    And, current guide data can be viewed and searched.

    And what ever you do, DO NOT run GUIDED SETUP ...
     
  3. Aug 20, 2011 #43 of 730
    sushikitten

    sushikitten 143 down, ??? to go! TCF Club

    29,827
    27
    Jan 27, 2005
    DC-ish Suburbia
    I saw that but it makes me cry as we have about 70 SPs. :(
     
  4. Aug 20, 2011 #44 of 730
    tootal2

    tootal2 New Member

    1,252
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    Oct 14, 2005
    Everybody needs to complain to tivo so they will fix this problem. I have to reboot my tivo every 2 weeks becouse of this problem
     
  5. Aug 20, 2011 #45 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Take a digital photo of the screen(s.)
    It's not that bad... Think of it like cleaning out the garage or the basement.
     
  6. Aug 20, 2011 #46 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Does the GC date (seen on 2nd sys/info screen) change daily?

    If not you might try the delete everything but the recordings, as I did. So far the GC changes daily.
     
  7. Aug 20, 2011 #47 of 730
    tootal2

    tootal2 New Member

    1,252
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    Oct 14, 2005
    The date of the gc file was last sunday:( I i rebooted it today and my said powering up for about 2 mins then restarted over and over never getting past the powing up. i unpluged everything from the back of the tivo hd and got it to reboot:)

    It was a very stressful hour. I hope tivo fixes this soon.

    I might try deleting everything next time but i have over 200 season passes.



     
  8. Aug 20, 2011 #48 of 730
    WO312

    WO312 Active Member

    1,372
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    Jan 24, 2003
    Finger...
    Here's my theory. I googled GC and came up with this from a 2005 TCF post: " It most definitely is Garbage Collection, and it has to do with cleaning up the old guide data from the databases, along with deleting data from unlisted references and so on. The point being that it cleans up the drive."

    When I got my S03 error, and guide data would no longer update, my last GC date was many weeks old. So my theory is that the Tivo eventually becomes clogged with old guide data, etc., and can no longer update.

    So for you, last Sunday is not that bad. My suspicion, though, is that if it stays on that date in the future, in several weeks you will also get the S03 error and will be forced to do a clear and delete. YMMV.
     
  9. Aug 20, 2011 #49 of 730
    tootal2

    tootal2 New Member

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    Oct 14, 2005
    I wonder if i can delete all my cable season passes and keep all my antenna season passes?

     
  10. Aug 21, 2011 #50 of 730
    VinceA

    VinceA New Member

    1,086
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    May 13, 2002
    Bayonne, NJ
    I've found that these things help the issue before it gets to the S03 state:
    - keep your Deleted Items folder empty by manually deleting stuff from it
    - manually reset your TA (unplug power, wait 15-30 seconds, replug power), wait a day and see if the GC date advances. If not, try again.

    I do the first until the second yields results (GC advances automatically daily). It took about a week or so until the second option finally 'took'. Royal pain in the butt...
     
  11. Aug 21, 2011 #51 of 730
    WO312

    WO312 Active Member

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    Jan 24, 2003
    Finger...
    Interesting. May be a pain in the butt, but certainly less so than re-creating all your season passes.
     
  12. Aug 21, 2011 #52 of 730
    tootal2

    tootal2 New Member

    1,252
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    Oct 14, 2005
    i did a clear program information & todo list. And now the CG: date is thursday december 31 6:00 pm. Will that fix itself? Also it says program info has run out! connect to the tivo service. But the guide seems full till 9-2-11. Guess this will go away.
     
  13. Aug 21, 2011 #53 of 730
    VinceA

    VinceA New Member

    1,086
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    May 13, 2002
    Bayonne, NJ
    Yes, it will. 12/31 is a place holder until the first GC happens.
     
  14. Aug 22, 2011 #54 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Mine was ok until I noticed on Saturday 20Aug11, that GC was stuck on 18Aug11. Guide data good until 28Aug11. There were successful service connections each day, including a forced connection, yesterday.

    This morning I contacted TiVo support (via chat) about the guide data and GC.
    The agent reviewed my account settings (their side) and said that my channel lineup was set to "Primary" and that it sould be set to "Digital."
    So.... I followed this instructions* to fix the channel line up. Not sure how long it took for this to happen. But, as of right now (4hrs later) GC is updated to today's date and guide data is good to 5Sept11.

    I suppose changing the channel line up, is similar to guided setup. But never specifically selected "Guided Setup."

    *INSTRUCTIONS:
    go to messages & settings>
    settings>
    channels>
    channel list>
    press enter button?
    from there I was on my own but I chose to fix the line up and selected "cable."> (I use both cable and ota.)

    The TiVo did the rest...

    As a side note: I had permanently deleted all "deleted" files before doing the above.
     
  15. Aug 22, 2011 #55 of 730
    WO312

    WO312 Active Member

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    Jan 24, 2003
    Finger...
    I don't think it is at all unusual for the GC to be a couple of days behind. I"m pretty sure it would have updated itself. After my S03 fix I have kept a close watch on GC and that is normal behavior. Although I am surprised about the guide data dates. Hope what you did fixed it permanently.

    Right now, on the 22nd, my GC says Aug 20 and my guide data is Sept 3.
     
  16. Aug 23, 2011 #56 of 730
    Phantom Gremlin

    Phantom Gremlin New Member

    1,555
    0
    Jun 20, 2002
    Tualatin,...
    Here's a vague hint that may help you. Perhaps you can search various forums here and find the details.

    There's something you can "opt in" to on TiVo that will save your season passes for you. It's not interesting to me because I don't want TiVo to have even more information about me than they already have.

    But it's something like improved search, or KidZone, or ???. I don't really remember what, I do know that it will recover season passes for you when you change TiVos (so presumably it would also work in this case).

    Sorry to be vague, maybe you can search and find more info. But like I said, I'd rather re-input the passes, that's just how stupid/ornery I am.
     
  17. Aug 23, 2011 #57 of 730
    WO312

    WO312 Active Member

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    Jan 24, 2003
    Finger...
    As a reference point, right now, on the morning of the 23rd, my GC now says Aug 23 and my guide data is Sept 4.
     
  18. Aug 23, 2011 #58 of 730
    WO312

    WO312 Active Member

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    Jan 24, 2003
    Finger...
    Excellent point. I had forgotten that was possible.

    Edit: Did a little searching. Not sure it will work in this case. If you put a new drive in your Tivo, it will populate it with your passes. Or you can transfer passes between boxes. But I did not find an option to re-install passes on a box where you deleted them. Someone please correct me if I'm wrong.
     
  19. Aug 23, 2011 #59 of 730
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    I noticed optin on the system info screen and wondered what that meant.

    I should know the answer, about season passes, soon as the 2TB drive is installed.

    Man if TiVo Central Online can do that, it would be great...
     
  20. Aug 23, 2011 #60 of 730
    Eccles

    Eccles Mostly harmless

    350
    0
    Dec 27, 2001
    Austin, TX
    Glad I found this thread. I too am experiencing the guide data warning problem on my TiVo HD with an mCard and a Cisco TA. Restarting the TiVo gets rid of the warning for a while, but it returns after another couple of weeks or so. And eventually, after doing this little dance a dozen or so times, I get an S03 error.

    This has happened three times now - the first time I wound up re-imaging my drive, but the last couple of times I've "got away" with doing a Clear and Delete All. Still a major PITA.

    Right now, I've just restarted it for probably the third time after the latest S03. I hadn't noticed the GC date, but now that I look at it, it's showing July 24. The theory that GC is getting overwhelmed by the amount of work might also explain why this tends (correct me if I'm wrong) to affect folks with larger drives to a greater extent. I had over 60 items in my Recently Deleted folder, which I cleared before restarting this time after reading this thread.

    I'll keep a close eye on the GC date - although manually cleaning up the deletions is a hassle, it's nowhere near the pain of having to recreate my SP's and WL's and explain to the wife that her archive of cooking shows has been lost (again).
     

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