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when will tivo fix "program info will runout on 7-18-2011 connect to tivo" problem

Discussion in 'TiVo Series3 HDTV DVRs' started by tootal2, Jul 13, 2011.

  1. Jul 29, 2011 #21 of 730
    tootal2

    tootal2 New Member

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    Oct 14, 2005
    My tivo says the program info will run out on sun 7/31. Will this fix itself before sunday?
    Will i need to reboot it? The program guide still has 2 weeks in it. I rebooted my tivo almost 2 weeks ago.

    GC: sunday july 17 1:05 pm

    thanks
     
  2. Jul 30, 2011 #22 of 730
    Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    On 28July2011 TiVo message appeared "no guide data available."

    So per advice found here and the other thread. I sent a restart system command. That fixed the guide data message. TiVo is recording fine at this time.

    So: is this a Time Warner, Tuning Adapter or TiVo problem?

    And ditto whom ever owns this problem; please fix it.
     
  3. Jul 30, 2011 #23 of 730
    tootal2

    tootal2 New Member

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    Oct 14, 2005
    I have charter cable. but it did started happening after the tuning adaptor was installed. But it use to fix itself. Now its not fixing itself. I think charter made some changes to the tuning adaptor. Looks like i will need to reboot it every 2 weeks forever


     
  4. Jul 30, 2011 #24 of 730
    VinceA

    VinceA New Member

    1,086
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    May 13, 2002
    Bayonne, NJ
    As far as I can tell, it's a TiVoHD problem interacting with a Cisco TA or a Cisco TA interacting with a TiVoHD. Either way, TiVo hasn't really acknowledged this as a problem and I can't report it 'vigorously' since I've got an upgraded hard drive.
     
  5. Jul 31, 2011 #25 of 730
    Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    Why would an upgraded HDD matter?
    This is not a hardware warranty problem.
     
  6. Aug 1, 2011 #26 of 730
    VinceA

    VinceA New Member

    1,086
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    May 13, 2002
    Bayonne, NJ
    Once you introduce an unknown element into the equation, TiVo typically balks at dealing with issues like this.
     
  7. Aug 1, 2011 #27 of 730
    Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    I guess they have the right to refuse on that basis.
     
  8. Aug 3, 2011 #28 of 730
    [NG]Owner

    [NG]Owner New Member

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    Dec 19, 2006
    Kansas City
    Nope. Just leave it alone. Even after the two weeks, after the Tivo complains that it has no data, it will happily continue to record everything you've told it to. It's all there.

    [NG]Owner
     
  9. Aug 5, 2011 #29 of 730
    Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    I was going to do the same. But when I went to find a program to set up a season pass. TiVo said sorry no guide data, go fish...
    So I did a "Restart System" and viola; there was guide data.
     
  10. Aug 14, 2011 #30 of 730
    Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    And now..... TiVo does not connect to their servers, at all. Failed to connect error S03.

    Now what?
     
  11. Aug 14, 2011 #31 of 730
    tootal2

    tootal2 New Member

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    Oct 14, 2005
    DO NOT rerun the giuied setup you will get stuck in the setup!!
    Tivo says to unplug it from the internet and delete everything in your todo list and maybe all your season passess. Tivo says it should fix itself in 4days.

    i had the s03 error on my other tivo hd and thought repeating the guieded setup would fix it. but it got stuck in the guieded setup becouse it could not get passed the s03 error.

    I had to replace the drive using a drive image from my other tivo. if you cant copy a drive with a s03 error since you will be making a copy of the s03 error.
     
  12. Aug 15, 2011 #32 of 730
    WO312

    WO312 Active Member

    1,372
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    Jan 24, 2003
    Finger...
    I had this issue after I upgraded to 2 TB on my HD. Turns out the GC wasn't updating. I guess GC stands for Garbage Collection or something like that. You can check for GC in the System Information screen, down close to the bottom of the last page. The date should be within a day or 2 of today if it is working.

    To fix it, I had to do a delete of everything but my recordings. Don't remember the wording, but it is the one that is just short of Clear and Delete Everything, which will get rid of your recordings. It deletes your program guide and season passes. Strangely, it did not delete all of my passes, but now the recordings done before are orphaned in their own folder. So for recurring recordings, I now have 2 identical folders - one for recordings before and one for recordings after the deleting.

    At any rate, things are now working and back to normal, and GC is updating by itself.
     
  13. Aug 15, 2011 #33 of 730
    Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    How soon did things return to normal after the above "cleaning?"

    Did you do any thing else?
     
  14. Aug 15, 2011 #34 of 730
    WO312

    WO312 Active Member

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    Jan 24, 2003
    Finger...
    It's been a few months, but as I recall, I did a manual call to Tivo and just let everything take care of itself. I think it took a day or 2 before everything signaled O.K. I think the Tivo has to do an index before everything registered. But at least I could do a program update without getting the S03 error. And I think I could schedule programs fairly soon, as soon as the data loaded.
     
  15. Aug 15, 2011 #35 of 730
    tootal2

    tootal2 New Member

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    Oct 14, 2005
    can the problem with the gc: file cause the so3 error? I have to reboot my tivo everyweek becouse of problems with gc file.

    and why wont tivo fix this?
     
  16. Aug 15, 2011 #36 of 730
    WO312

    WO312 Active Member

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    Jan 24, 2003
    Finger...
    In my case, the weekly reboot eventually failed (became S03 problem) and I had to do the delete sequence to fix the GC file problem.

    You'll have to ask Tivo why they won't (or can't) fix it.
     
  17. Aug 15, 2011 #37 of 730
    tootal2

    tootal2 New Member

    1,252
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    Oct 14, 2005
    i have, they say they dont get enough complants about it to fix
     
  18. Aug 15, 2011 #38 of 730
    Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    The above appears to have fixed the problem with connecting to TiVo server. I will know more tonight.

    Thanks, WO312

    So it took TiVo, two calls home, then after chewing on the data over 8 hours. All is back to normal, except there are no season passes, etc...
     
  19. Aug 17, 2011 #39 of 730
    tootal2

    tootal2 New Member

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    Oct 14, 2005
    I wished i fixed my tivo that way. reruning the guided setup was a bad idea.
    I found out how to fix it his way after my tivo was stuck in the guided setup with no way pass the s03 error.


     
  20. Aug 18, 2011 #40 of 730
    Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    Yea, I feel ya... I was dreading a hdd swap to the point I was thinking of getting a premier box. That is until I found out it still needs a cussed tuning adapter.
     

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