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when will tivo fix "program info will runout on 7-18-2011 connect to tivo" problem

Discussion in 'TiVo Series3 HDTV DVRs' started by tootal2, Jul 13, 2011.

  1. trackie999

    trackie999 New Member

    89
    0
    Sep 14, 2009
    Here's a gem for you all:

    Just by pressing on/off button on the front of the Tuning Adapter is enough to let dbgc start working. As soon as I turned it off by pressing the button, dbgc kicked in and is now at 30% CPU utilization.

    So for pain free GC:
    - Split coax before TA
    - Power down TA by pressing on/off button
    - Force daily call
    - Let it churn

    If you need to watch an SDV channel for an hour or 2, it is OK to turn TA back on then turn back off. It doesn't kill GC just makes it slow to a crawl.


    * While TA is off, I can still go to Tuning Adapter diagnostics. It reports that it is in ready state...
     
  2. sushikitten

    sushikitten 143 down, ??? to go! TCF Club

    29,860
    33
    Jan 27, 2005
    DC-ish Suburbia
    Doh! Thanks. My program data says Nov 3.
     
  3. Eccles

    Eccles Mostly harmless

    350
    0
    Dec 27, 2001
    Austin, TX
    I'm not so sure about that. Granted, the channel would be available to the other TiVos, but without their own TA they would have no way of knowing what frequency to find it on.
     
  4. WO312

    WO312 Active Member

    1,372
    0
    Jan 24, 2003
    Finger...
    Excellent suggestion. I can get rid of my USB extension cable and just turn off the TA with the button. Then the only issue remains what to do when I am away, and I guess for that I will use a timer to shut it off periodically.
     
  5. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    Roger that; but sorry to say, it's not happening today.
    Next week? Stay tuned...
     
  6. unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    Are you sure that wasn't a 6dB attenuator?
     
  7. trackie999

    trackie999 New Member

    89
    0
    Sep 14, 2009
    sorry, 6dB.

     
  8. pninen

    pninen New Member

    103
    0
    Jun 25, 2003
    Has anyone had a decent discussion with TiVo about this?

    My conversations with them have been a guy reading a script, telling me my hard disk was bad, etc. (I've even replaced the HD once only to discover that the problem started again very soon.) Is there a secret to get past this sort of nonsense?

    Looks like until they do something, I'll be unplugging my Tuning Adapter for 24 hours once a week or so.
     
  9. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    Decent discussion yes.
    Productive, no.
    I even pointed them to this thread. They denied t/a has anything to do with the problem.
    They wanted me to do hdd diag and maybe have to send my box in for repair/exchange (that's not going to happen.)

    Yesterday I tried forcing a GC by powering down the t/a by pressing the power button, then forcing a service connection. No joy after 8 hours.

    Today I repeated the procedure(above), this time unplugging t/a from the wall. Within 3 hrs GC was up to date.

    Additionally:
    During t/a power down via switch; some channels can be tuned.
    With t/a powered down via disconnect from power cord; no channels can be tuned.

    I wish Verzion would get fios piped in to my hood. I'd say bye-bye Time Warner and sdv.

    TIVO help; there was no problem before SDV and tuning adapter.
     
  10. wtherrell

    wtherrell Member

    467
    1
    Dec 23, 2004
    Huntersville...
    The extension cable is the best solution for me. About once a week, disconnect the USB, force a program guide call connection. In about 1 hour the GC is complete and USB can be reconnected. Any way to install an On/Off switch in the USB line?
     
  11. WO312

    WO312 Active Member

    1,372
    0
    Jan 24, 2003
    Finger...
    Yesterday I did the power button off thing with the TA, but did not force an update, since it had updated by itself just a few hours before. I got a GC within about 3 hours, I don't remember the exact time.

    I'm not clear why it is important to force the update. I'm thinking that if I can get a GC update just by the TA button, I'll let the Tivo get program updates on its' own schedule.

    The goal here is to get a GC update, like a normal Tivo. With GC updates, the TIvo takes care of itself.

    Am I missing something?
     
  12. WO312

    WO312 Active Member

    1,372
    0
    Jan 24, 2003
    Finger...
    Good question. That would be my preferred way to have it automated - put a timer on the USB cable connection.

    For a manual solution, I really like just pushing the power button. Kudos to trackie999.
     
  13. DougJohnson

    DougJohnson Member

    225
    0
    Dec 11, 2006
    I don't think we need to force the update. I'm in my fifth day of using an ordinary household 120v timer to power off the tuning adapter for 4 hours in the early morning (3-7 am). I choose that time range because my to do list doesn't have anything during that time.

    It is working perfectly. The GC completes within a couple of hours. The schedule updates occur automatically. There seem to be no bad side effects.

    I have a OLED S3 with 1TB and a Motorola tuning adapter. The cable is split before the TA so TiVo gets a signal regardless of whether the TA is powered on or not.

    While I'm not happy to need this workaround, it seems perfectly useable.

    Yes, thanks to trackie999. Your research gave me the hints needed to try this approach.
    -- Doug
     
  14. wtherrell

    wtherrell Member

    467
    1
    Dec 23, 2004
    Huntersville...
    For me, forcing the update makes the GC happen much quicker. Several times I tried disconnecting the TA for several hours and no GC occurred. But each time I disconnect and force an update the GC complets within about 1 hour.
     
  15. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    Same here.
     
  16. wtherrell

    wtherrell Member

    467
    1
    Dec 23, 2004
    Huntersville...
    The new Tuning Adapter I got for my new Premiere Elite is the same Cisco STA1520 model number as the one on my THD. There are some differences, however. Slightly larger/modified enclosure. During installation the CR on the CC install hotline said that is was one of the newer models and that they could not see the MAC from their head end as they could on the previous one. So there must be some firmware differences even if still model STA 1520. The TIVOs and TAs are sitting together in the shelf. I propose to try the following:
    Swap the USB connections between the tuners and THD, Elite, i.e. New TA to old HD and old TA to new Elite. I think I will not have to swap out the Coax connections (right??)
    1. If the problem with the THD goes away or changes to the Elite, then we have our answer.
    2. If the problem remains with the THD then swapping TAs does no good but raises a question.
    What is different in the Premiere OS software that it does not have this problem?? I have noticed that on the Premiere Elite that GC always completes a few minutes before the daily guide call. On one occasion the call actually skipped a day but again GC completed a few minutes ahead of the call. Was this because it was waiting for GC completion before making the call? Don't know, but I can't help wondering why the TA does not interfere with the Elite's GC but does interfere with the HD's GC.

    In any case it is clear that TIVO's CS position that the problem is failing HDD is total BS stonewalling. Come on, TIVO! Stop ignoring the problem, acknowledge that it is not due to failing HDD, and fix it!!
     
  17. WO312

    WO312 Active Member

    1,372
    0
    Jan 24, 2003
    Finger...
    That should be a really good experiment. And yes, I don't think you have to switch the coax.

    The only thing I don't know is if the TA is married to the Tivo through TWC or whoever you have.
     
  18. DougJohnson

    DougJohnson Member

    225
    0
    Dec 11, 2006
    Maybe not. Since I am having the problem with my Motorola TA, it is not solely a firmware issue. -- Doug
     
  19. trackie999

    trackie999 New Member

    89
    0
    Sep 14, 2009
    Let's assume Tivo downloaded Guide Data ~18 hours ago and GC has been running ever since. If you disconnect TA, GC may or may not complete prior to next daily call. If next daily call happens before it's done, GC gets interrupted and will not complete. Instead it will start over and you will wonder what happened.

    So just be aware of this and don't be surprised if this happens.
     
  20. trackie999

    trackie999 New Member

    89
    0
    Sep 14, 2009
    My TivoHD with 1300+ recordings took ~13 hours to do GC with TA turned off. I checked CPU utilization and it was going 30% CPU utilization. GC on the previous day only took 10 hours, not exactly sure why it took longer during 2nd successful attempt.

    We should all call Tivo Support on the same day and same time. It should get their attention and it would be pretty hard for them to say they never heard of the issue before ;)

     

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