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when will tivo fix "program info will runout on 7-18-2011 connect to tivo" problem

Discussion in 'TiVo Series3 HDTV DVRs' started by tootal2, Jul 13, 2011.

  1. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    I know how you feel.

    If your TiVo recovers from this event.
    Don't let GC get so long in the tooth; force GC to run by one of the 3 patch methods.

    First choice; disconnect TiVo from internet. One to 4 days to get GC update (my experience) This does not interrupt recordings.

    Second choice; power down the "evil tuning adapter" (some here say a matter of hours) This can affect SDV reordings.

    Third choice; channel fix
    Takes a long time and requires interaction to complete.
     
  2. sushikitten

    sushikitten 143 down, ??? to go! TCF Club

    29,860
    33
    Jan 27, 2005
    DC-ish Suburbia
    Okay, everything seems to be working. GC is today. But the guide data is only for 6 days. Am I remembering correctly that it might take more time for the whole cache to load?
     
  3. WO312

    WO312 Active Member

    1,372
    0
    Jan 24, 2003
    Finger...
    Yes. All will be good by the morning.
     
  4. sushikitten

    sushikitten 143 down, ??? to go! TCF Club

    29,860
    33
    Jan 27, 2005
    DC-ish Suburbia
    Interesting. Still just 5 days worth. Also worrisome is that I normally have a really full To Do list (lots of daily kid shows and daily stuff like Ellen and Chelsea) but over the next five days it only has like 6 total things set. WHAT?! (I know it's the weekend but still.)

    I went in to a few season passes and looked for future episodes and stuff was there and set to record, so maybe just opening the season pass reset it or something?

    It's loading another daily update now (89%) so we'll see what happens after that.

    /fingers crossed
     
  5. wtherrell

    wtherrell Member

    467
    1
    Dec 23, 2004
    Huntersville...
    This morning, Friday, Oct. 21 the GC was still stuck on Monday, Oct. 17.
    I disconnected the USB cable from the TA, then forced a connection to download TIVO guide data. The guide data successfully concluded at 8:38 AM. While watching a recorded show I would periodically check the system info screen. I just checked and GC completed and updated to current date at 9:18 AM. Only 40 minutes! I guess I will perform this ritual once a week from now on. Hope this means that the S03 error and "running out of guide data" problems are only history. To me it is clear (as many have already said) that it is indeed the TA that is causing the GC to stall. TIVO should be able to get around this in their OS program and issue an update. Hope so. But not holding my breath.
     
  6. [NG]Owner

    [NG]Owner New Member

    299
    0
    Dec 19, 2006
    Kansas City
    Automation is going to be easier for me to do than fumble around behind my AV gear once a week. I just set my router to give my basement Tivo Mothership access only on M,W,F,Su. Hopefully that will accomplish the same result.

    We'll see.

    [NG]Owner
     
  7. Eccles

    Eccles Mostly harmless

    350
    0
    Dec 27, 2001
    Austin, TX
    I did not encounter that behavior when I did the "channel line-up fix.". I accepted all the defaults and when it was done I found that all my premium, deselected, and favorite channels were exactly as they had been before I started.
     
  8. Eccles

    Eccles Mostly harmless

    350
    0
    Dec 27, 2001
    Austin, TX
    It was certainly the case each time I did it. For each recorded show, I wound up with two folders - one contained the old shows and the other contained recordings since the "fix." Of course I also wound up with duplicate recordings, because the TiVo did not recognize the existing recordings as duplicates. It was a minor inconvenience compared with the hassle of having to recreate my entire SP and WL lists. Thank deity for the "channel line-up fix."
     
  9. sushikitten

    sushikitten 143 down, ??? to go! TCF Club

    29,860
    33
    Jan 27, 2005
    DC-ish Suburbia
    I have never selected "Favorite channels" but I do deselect certain ones. Those all stayed as I had them after the channel fix.
     
  10. wtherrell

    wtherrell Member

    467
    1
    Dec 23, 2004
    Huntersville...
    Well, I know how to fumble better than I know how to set my router like that. I use a Belkin and I don't know if it supports it or the alternate "tomato" & such firmware that you can customize. Might look into it as weather gets colder and I am inside more.
     
  11. trackie999

    trackie999 New Member

    89
    0
    Sep 14, 2009
    I did a test over the last 5 days experimenting with a 2.5GB swap partition to see if that allows GC to run any faster. Well, I am sorry to say it does not make a difference...

    There were a total of 19 dbgc attempts over the last 5 days and all of them ended with eMfsTooFast exit code. Majority of the attempts aborted within 30 minutes with a few almost making it to an hour and 1 or 2 running for a couple hours.

    There is one very interesting thing I noticed. dbgc always gives up seconds after the hour or half hour. For example:

    Code:
    Oct 18 05:00:02 (none) DbGcStats[1486]:   Outcome: eMfsTooFast
    Oct 18 06:00:09 (none) DbGcStats[1648]:   Outcome: eMfsTooFast
    Oct 18 07:30:03 (none) DbGcStats[1807]:   Outcome: eMfsTooFast
    Oct 18 10:00:09 (none) DbGcStats[2256]:   Outcome: eMfsTooFast
    Oct 18 13:00:07 (none) DbGcStats[504]:   Outcome: eMfsTooFast
    Oct 18 16:30:07 (none) DbGcStats[1306]:   Outcome: eMfsTooFast
    Oct 18 18:30:04 (none) DbGcStats[1613]:   Outcome: eMfsTooFast
    Oct 18 19:30:07 (none) DbGcStats[1784]:   Outcome: eMfsTooFast
    Oct 18 21:00:07 (none) DbGcStats[2012]:   Outcome: eMfsTooFast
    Oct 19 03:00:04 (none) DbGcStats[2870]:   Outcome: eMfsTooFast
    Oct 19 05:00:08 (none) DbGcStats[3351]:   Outcome: eMfsTooFast
    Oct 19 06:30:07 (none) DbGcStats[3527]:   Outcome: eMfsTooFast
    Oct 19 08:00:08 (none) DbGcStats[3846]:   Outcome: eMfsTooFast
    
    It is almost as if it is giving up because a new recording is starting. I checked history and there were recordings at these times but also in between these.

    For now, disconnecting the Tuning Adapter seems to be the best & fastest way to achieve GC. I can get GC to complete with TA disconnected in 2-12 hrs vs 6 days with TA connected.
    Also, if GC takes 6 days, the very next day Tivo will complain about having only 7 days worth of guide data left.

    Also, I confirmed a couple more times that as soon as I disconnect the Tuning Adapter Garbage collection goes into overdrive going from 0% CPU utilization to 30% until GC is complete. Scheduler and other processes also become active and I noticed that I have Tivo suggestions recording again.

    Since the CPU is basically idling away when TA is connected, the blocking must happen at MFS level. I am guessing GC & scheduler requests data from MFS and it is not being delivered or being delivered extremely slow starving both of these processes for data to process.
     
  12. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    I'm going to agree with the above statement.

    I had TiVo disconnected from the internet for 4 days without a GC update.
    This morning I killed the power to the "evil tuning adapter", forced a service connection at 0510hrs. When I came home for lunch 1100hrs. GC was updated.

    The down side to taking the "evil tuning adapter" off line (disconnect power) is no channels can be tuned. At least on my TS3.
     
  13. WO312

    WO312 Active Member

    1,372
    0
    Jan 24, 2003
    Finger...
    Channels should still be able to be tuned. Maybe it depends on how you have it hooked up, and/or how you are disconnecting:

    - I do not power off the TA. I just disconnect the usb cable.

    - I don't run my cable through the TA. I split the cable, and one goes to the TA, and one goes directly to the Tivo. So no matter what is going on with the TA, I still have cable to my Tivo. I just can't get the SDV channels if the TA is disconnected.

    Even if you do run the cable connection through the TA, I think it is just a passthrough. Does that require power to the TA? I don't know the answer to that. But if it does, and that is how you are connected, then that is your problem.
     
  14. sushikitten

    sushikitten 143 down, ??? to go! TCF Club

    29,860
    33
    Jan 27, 2005
    DC-ish Suburbia
    We still only have about 6 days of cached data. :confused:

    Interestingly, our second TiVo (no tuning adapter) was running out of data (hubby forgot he unplugged the bridge while troubleshooting elsewhere) so we finally connected tonight and only got a week's worth of data. What gives? We always used to get 2 weeks at a time.

    I was originally just wondering if this had something to do with the GC/tuning adapter issues, but then the non TA TiVo had the same issue.

    Is anyone else having this issue?
     
  15. WO312

    WO312 Active Member

    1,372
    0
    Jan 24, 2003
    Finger...
    Looking in System Information, if by "cached data" you mean "Guide View Cache", that is normal behavior. Where you should have almost 2 weeks worth of data is "Program Info To". Right now, my guide view cache is to Oct 28, while my program info is to Nov 4.

    Your To Do list should run out to almost 2 weeks. If it doesn't, then I don't know what's going on, other than to suggest to do a reboot.
     
  16. trackie999

    trackie999 New Member

    89
    0
    Sep 14, 2009
    By default, cable goes from wall to TA then from TA to Tivo. With this set up, if you cut power, signal quality drops to nothing and you won't be able to record.

    in your set up where you split the cable before TA should eliminate this issue. There is no reason for the TA to be in line with your Tivo. Matter of fact, as long as one of your Tuning Adapters tuned to an SDV channel, all your Tivos will be able to receive that channel, regardless if they have a TA or not...


     
  17. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    It's not a pass through, at least on the t/a I have. With power off all I get is a black screen and a message(forget what it is right now.)

    For me, disconnecting the t/a usb cable is more trouble than the network. And, network disconnection did not work for me this past week.

    So I tried the t/a disconnection and it worked and very fast, I might add.

    Given my recent timely (experience) updating GC by disconnecting the t/a, along with the possibility of automating the procedure, by putting the t/a on a power cord timer, is intriguing. And, will be far easier that disconnecting and reconnecting cables.

    I am also thinking about swapping out the t/a for a different one to see if that has any effect. The TW office is only a mile or so away and is open on Saturday, so it's not a big deal.


    Here's an interesting anecdote I want to throw out here:
    After installing a 2tb hdd (dvr_dude) Time Warner had a difficult time pairing the cable cards.
    Only after removing the t/a did she get the card to pair up. She said the t/a was blocking "her hit" to the cable card...
     
  18. WO312

    WO312 Active Member

    1,372
    0
    Jan 24, 2003
    Finger...
    Good to know. I'm not going to think about that option any more, not that I would have been able to do it anyway. :D

    At this point, I'm agreeing with those who say the best way to fix it right now is to disconnect the TA. I have added a USB extension cable between the TA and the Tivo, and the connection between those 2 cables is up front next to the TA. Now I don't have to reach behind either machine to disconnect the USB cable, and I can do the fix totally on my schedule with minimal hassle.

    The only problem for me is when I am away for any extended period, which doesn't happen very often. I guess for those times I will put the TA power on a timer and disconnect the power on a pre-determined schedule.

    Edit: the reason I don't want to continually disconnect the power is I just don't like to excessively power on and off electronics. Maybe it does no harm - I don't know. And maybe I shouldn't worry because if it does go bad I can just exchange it. But that's a hassle too.
     
  19. WO312

    WO312 Active Member

    1,372
    0
    Jan 24, 2003
    Finger...
    Interesting thought - swap out the TA. Maybe that is why it is a relatively small problem - only those of us where something went wrong in the TA have this problem. Why don't you be the guinea pig and try it out and let us know if it fixes the problem. ;)
     
  20. trackie999

    trackie999 New Member

    89
    0
    Sep 14, 2009
    Bypassing the TA during cablecard pairing is a fairly standard thing TWC techs ask for. The TA has a signal booster in it that over powers your signal for recieve thus killing your send levels. This is why cutting power kills your cable signal level to your Tivo.

    Split the coax before your TA, that way pairing your cable card is not an issue and killing power to your TA won't kill signal levels...

    On top of that you may have hot incoming signal. My incoming coax signal level was so hot that my Tuning adapters had problems sending tune requests up stream. (most channels would tune, but some would not) I eventually had TWC install a 6 Ohm attenuator and all my SDV channels work now.

     

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