Are you really that naive? Do you actually think that everyone who experiences problems with their Tivo box is also complaining about it? And, if they do complain, do you think they all post their complaints >HERE< for your reading pleasure? And, if Tivo says "But, we've only had >THIS MANY< complaints!", do you believe them? Many of us --maybe even the vast majority-- have seen the evidence posted here that neither Tivo nor our cable provider is either willing or able to resolve the cablecard/pixelation issues. The best we can hope for the that the next software rev will fix it, so we wait, rather than wrestle with service providers who are only interested in collecting their monthly fees. The infuriating thing is that my $500 DVR can't display a reliable digital channel as well as the simple set-top box that my cable provider offers.