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Discussion in 'TiVo Coffee House - TiVo Discussion' started by thirtysixe, Apr 17, 2017 at 12:15 PM.
TiVo's U.S. based support staff could have had Easter Monday off as a holiday.
I believe that part of the ATSC 3.0 is the ability to connect an external--I'll call it an adapter--that will take the IPTV stream and convert it to ATSC 1.0 on the output so that we can still view our current HDTV's or DVR still using ATSC 1.0. We just won't be able to directly connect our OTA antennas to our ATSC 1.0 devices as we do today, but will have to invest in "adapters" but, in theory, HDTV's using 1.0 and OTA DVR's using 1.0 can still do the job they are today if we want them to do so.
The one good thing about ATSC 3.0 is a modular approach and IPTV that can use your LAN (wired and WiFi) to reach, feed, and allow conversions to various formats and various displays and mobile devices (tablets and phones, at least at home). In a way, ATSC 3.0 will function something more like a Tablo or HomeRun than ATSC 1.0 that functions like and with the limitations of the old analog system it replaced. Of course, how this all pans out in the real world is yet to be seen.
that's really sad, used to love their support.
i'd rather have outsourced support and tivo than have no tivo at all.
In the early days TiVo customer Support was the bomb!
Fun little story... I was heading off to Iraq in 2004 and I wanted my wife to be able to send me DVD copies of my favorite shows while I was gone - Battle Star Galactica, if I remember correctly.
So I went out and bought a DVD player / recorder and hooked it up in-line with the TiVo and she could play from the TiVo and record it directly to the recorder. I got it all hooked and working, and as my habit, I drew out a wiring diagram and put it in the cabinet with the equipment for later reference.
So I am gone and my wife experiences some problem has to call in for support. She is explaining the issues to the CSR and he asks about the setup and she mentions the DVD recorder - and of course he says "that setup won't work" Of course my wife responds: "Uh, yes it does - I send my husband DVD's every couple weeks. "
They had the CSR, the Supervisor and even got one of the engineers (I think he understood it) on the phone wanting to understand the setup. She faxed them out my diagram - still claiming it shouldn't work.
It wasn't that complicated - but it made my wife feel awful superior...
In the 15 or so years I've had TiVos, I've only called them a handful of times, including just recently on 3-31-17 to take advantage of the $99 lifetime transfer-to-Bolt deal, and every call I've ever made has been pleasant.
If they're going to a hand basket, I so far haven't seen it.
I opened a ticket 9 days ago, so far no response!