1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Weird Problems with Premiere Elite

Discussion in 'TiVo Premiere DVRs' started by GoEagles, Apr 7, 2012.

  1. Apr 7, 2012 #1 of 23
    GoEagles

    GoEagles New Member

    125
    0
    Dec 2, 2006
    I can't seem to get any guide data past one day. I also do not have the option to switch to the HD Menu. I get emails saying that the request has been received for a Season Pass, but no episodes are scheduled because they do not show in guide data, which I guess goes back to only getting one day of data.

    I can connect successfully to the network and it's hooked up via a pretty fast connection.

    The last success connection was at 3:45am, and 12 hours from now it states it will connect again. I have restarted this Elite several times and even completely cleared all settings and still the same thing.

    Any suggestions?
     
  2. Apr 7, 2012 #2 of 23
    BigJimOutlaw

    BigJimOutlaw Active Member

    2,812
    24
    Mar 21, 2004
    Is the Elite brand new? Setting up Season Passes and such on the Tivo website are often wonky at first. It seems to take at LEAST a day for box registration and everything else to cascade through the system. And THEN it'll start to process requests.

    Have you been forcing connections? It can also take a couple connections to get the guide data and software updates rolling.

    (These may be obvious questions but it doesn't hurt to ask.)
     
  3. Apr 7, 2012 #3 of 23
    GoEagles

    GoEagles New Member

    125
    0
    Dec 2, 2006
    I connected about 6 or so times now, I finally have more than one day of data. It did do a software update initially, I'll keep trying that. The lack of HD menu is the thing that kills me.
     
  4. Apr 7, 2012 #4 of 23
    aaronwt

    aaronwt UHD Addict

    19,365
    53
    Jan 31, 2002
    Northern...
    I set up my second Elite last night.
    I also didn't have access to the HD menu until it showed that my Lifetime subscription was active. Once it did, then I could record, schedule, view the guide, etc. and also switch to the HD menus. Soon after I enabled the HD menus it downloaded the update to 20.2.0a.

    I first plugged it in around 7PM. Within 2 hours I had transferred Season Passes from another Premiere using the online SP manager. Within 3 hours I had scheduled recordings from online and the box had started recording them.
    After 4.5 hours I had guide data out to around 12 or 13 days. I could also stream and transfer between my other Premieres. So by 11:30PM it seemed like it was all done and ready to go, and I was able to look at the guide for almost two weeks out and schedule recordings.

    It made five connections that I know of during that time period Three on it's own and two that I forced.

    For the guide data, mine may have had it so quickly because one of the first things I do when I get a new TiVo is uncheck the channels I don't want in the guide. So I uncheck the hundreds of SD channels except for three and make sure all the HD channels are checked. If I had left those few hundred other channels checked off in the channel list it probably would have taken longer to get all my guide data. So my total number of channels in my guide are only 120 or so. I'm not sure how many HD channels we have on FiOS now.
     
  5. Apr 7, 2012 #5 of 23
    GoEagles

    GoEagles New Member

    125
    0
    Dec 2, 2006
    Found out that it was some kind of weird issue with activations that they manually have to force on their end. It'll take 3 days for them to fix it.
     
  6. Apr 7, 2012 #6 of 23
    sharkster

    sharkster Well-Known Member

    4,611
    268
    Jul 3, 2004
    NV
    It might just be me, but I was not able to learn to love the HD Menu at all (and it did take a few days after I got my new Premiere units for all that to work properly). I ended up going back to the other menu. One thing that bugged me (and it's probably just me as I don't like clutter) was those screens on the upper left part, using the HD menu. I even went into settings twice and unchecked all of them hoping that would make them disappear but, alas, they would not go away.
     
  7. Apr 7, 2012 #7 of 23
    aaronwt

    aaronwt UHD Addict

    19,365
    53
    Jan 31, 2002
    Northern...
    You can't turn off the discovery bar. That is one feature I have found useful. I have found several shows from the discovery bar that I otherwise would have probably never run into.

    But this is also a common complaint. Some people want the option to be able to turn off the Discovery bar.
     
  8. Apr 7, 2012 #8 of 23
    DinoBambino

    DinoBambino New Member

    53
    0
    Nov 18, 2003
    They told me the same thing. Not only am I missing the option for HD
    Menus, I can't access video on demand or transfers shows from my other TiVos. I can see the other TiVo but get an error #58 message when I try to transfer.

    I can't understand why they are unable to push out the fix immediately. If I call Verizon to add/delete channels, the change is done within minutes.
     
  9. Apr 7, 2012 #9 of 23
    aaronwt

    aaronwt UHD Addict

    19,365
    53
    Jan 31, 2002
    Northern...
    I wonder why I had no issues yesterday evening? I purchased the lifetime online and avoided speaking to a CSR. But it worked pretty quickly.

    So far my second Elite has been working great. I've been constantly recording four HD channels on FiOS and transferring dozens of hours of content from my other Premieres so I can fill up the drive to make sure there are no issues. Although it's still going to take a few more days to fill it up.
     
  10. DinoBambino

    DinoBambino New Member

    53
    0
    Nov 18, 2003
    I set up my new Elite on Tuesday and purchased lifetime online that night. I've had no problems recording shows and transferred my season passes via the website.

    I forced many connections to get the multi room viewing to update/work correctly. I finally called TiVo support Thursday night and the support person determined that my settings weren't correct because the TivoToGo values on my system screen were i,i,a when they should be a,a,a. He first had me uncheck the values online in the DVR preferences section and then wait 30 minutes and force a connection. After 30 minutes or so I forced a connection and the values changed to i,i,i. I then went back to the website and checked the values and waited to later in the evening to force another connection. The values went back to i,i,a.

    I called back yesterday and a different support person told me that a patch would need to be sent to my TiVo and that it would take up to 3 business days (just like the OP).

    Hopefully the issues will be resolved early next week.
     
  11. rysand

    rysand New Member

    3
    0
    Apr 8, 2012
    Just bought my first TiVo box since DirecTV had them the first time. Lst year moved to a wooded lot, so forced to go comcast. Their DVR is pretty lame. I purchased a premier elite and plan on upgrading the rest of the house in the future.

    Anyways on Wednesday I hooked it up, purchased lifetime, got the cable card paired and a bunch of shows in the season pass. Then discovered it would not record at all. Support said I got a lemon and needed to go get another one. I did have access to VOD but never noticed the choice for an HD menu.

    Brought home the replacement on Thursday. They switched it over, helped me pair the card and I can record. Now I dont have VOD or the option to change tivo central to HD. Support said I was missing 'categories' and that the engineers are on it. For putting down nearly $1,000 out of pocket to get started, I am off to a pretty rocky start.

    It is nice to know it's not just me. I just wish that support would post something either via twitter or Facebook keeping us updated.
     
  12. joelfreak

    joelfreak New Member

    2
    0
    Jul 23, 2003
    Tivo activations are completely down, and according to what I have been told, has been down since 3/31. My new Elite is basically a Series 1 right now. I can't do much on it that I wasn't able to do with the HD I replaced with it. If this isn't fixed by Monday, a call to the executive level is warranted. This is just ridiculous for a technology company to have a system-wide outage thats this long.
     
  13. sharkster

    sharkster Well-Known Member

    4,611
    268
    Jul 3, 2004
    NV
    Ahh, thanks for that info. I wonder, then, why they even bother to have 'settings' for this where you can check or uncheck the choices. I assumed (yeah, silly) that if I uncheck ALL of them that it would make the whole thing go away. Silly me - figuring with the whole thing unopted that it would unopt.
     
  14. Richard Cranium

    Richard Cranium New Member

    173
    0
    Mar 28, 2010
    Once again you've managed to beat the odds!

    Amazing how you're the only person on this entire site that's NEVER had a problem with their TiVo.

    You should play the lottery! :p
     
  15. aaronwt

    aaronwt UHD Addict

    19,365
    53
    Jan 31, 2002
    Northern...
    I've never said I never had a problem. My first box has typically rebooted when messing with the online SP manager. But since getting my second Elite this has not been the case for some reason. I've messed with my first Elite SPs several times this weekend and it hasn't rebooted.

    My second Elite did reboot this morning. But that was after I initiated nine concurrent HD streams. I let them start before I went to bed and made sure they would play/record for 2 hours. So the nine concurrent HD streams lasted for around 30 minutes before it rebooted. Otherwise it would have been fine. With eight concurrent HD streams playing/recording there hasn't been any issues.

    Which is fine for me because in my normal use I would never have more than seven concurrent HD streams in use with the one Elite.
     
  16. Richard Cranium

    Richard Cranium New Member

    173
    0
    Mar 28, 2010
    Right.... Like I said, no issues! :D
     
  17. rysand

    rysand New Member

    3
    0
    Apr 8, 2012
    ran a manual network connect today at lunch. when i got back, VOD now working and display options has 6 options instead of 3, including the HD menu options. time to play. :)
     
  18. GoEagles

    GoEagles New Member

    125
    0
    Dec 2, 2006
    Was your problem fixed? I can get HD menus now, but I still can't transfer recordings.
     
  19. DinoBambino

    DinoBambino New Member

    53
    0
    Nov 18, 2003
    The HD menus appeared today. Also, I can now access the VOD options.

    I still can't transfer recordings either though. It's been a week since I activated the Tivo. If it's not fixed by tomorrow, I'll call Tivo again. It wouldn't be that much of an issue if all of our previously recorded shows weren't on the Tivo that got moved to the bedroom.
     
  20. DinoBambino

    DinoBambino New Member

    53
    0
    Nov 18, 2003
    I've forced many connections over the past week.
     

Share This Page