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WD20EURS--$100 at newegg 'til Tuesday

Discussion in 'TiVo Coffee House - TiVo Discussion' started by unitron, Oct 1, 2012.

  1. mr.unnatural

    mr.unnatural Active Member

    4,358
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    Feb 2, 2006
    Ellicott...
    By who's standards? Try sending that drive back to the manufacturer packaged that way and they'll void your warranty. Newegg is notorious for improper packaging of OEM drives unless it comes in an individual box with foam or plastic inserts. The drive needs to be isolated (i.e., shock mounted) by keeping it separated from the surrounding container and held firmly within the box. I don't like buying drives from Newegg for this very reason.
     
  2. andyw715

    andyw715 Active Member

    6,337
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    Jul 31, 2007
    Um ok. I think this is pretty good packaging:

    "I just got mine today...wrapped in typical static bad, surrounded by a plastic clamshell, in a small box surrounded by crumpled up brown paper in a larger box."

    Certainly meets your requirements.
     
  3. mr.unnatural

    mr.unnatural Active Member

    4,358
    5
    Feb 2, 2006
    Ellicott...
    Then I sincerely hope you're not in charge of shipping a lot of packages if you think this is OK. The drive is basically enclosed in a thin plastic form-fitting shell that is roughly the same size as the drive (this is how Seagate drives are usually packaged), which offers zero support or shock isolation, and then stuck in a larger box with crumpled up kraft paper. It' s not secured in any way and is free to rattle around in the larger box, which is definitely not good for the drive considering the amount of (mis)handling it receives in transit. Package handlers are only concerned about moving a box from point A to point B as quickly as possible and don't care about how they treat your package in the process. I've seen them literally throw packages from a conveyer into a bin 10-15 feet away when sorting them.

    Newegg has resorted to using brown kraft paper as filler rather than bubble packs or peanuts. This wouldn't be an issue with a retail drive kit since the drive is already supported inside the retail box by a couple of foam blocks or molded plastic carriers.

    I had to return a drive with an RMA a while back and the packing instructions provided on the manufacturer's website were very specific. If I had sent it back the same way Newegg ships I'd have voided the warranty.
     
  4. lessd

    lessd Active Member

    7,697
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    Jan 23, 2005
    CT
    You are correct that why I do an advance replacement and return the drive in the packing i receive from the manf itself. They do a temp charge on my CC, and remove that charge when the drive is received, only a problem for people that are at their CC spending limit. Now i keep a few good shipping boxes I receive for a hard drives so if i have to send one back I have extra boxes.
     
  5. andyw715

    andyw715 Active Member

    6,337
    9
    Jul 31, 2007
    Well I dunno. This looks like acceptable packaging to me.

    Oh and the plastic is more of the "molded plastic carrier" vs "clamshell" variety.
    [​IMG]
     
  6. cherry ghost

    cherry ghost Active Member

    5,281
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    Sep 13, 2005
    Chicago
    I don't think he'd be arguing with you if you had mentioned that at first
     
  7. mr.unnatural

    mr.unnatural Active Member

    4,358
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    Feb 2, 2006
    Ellicott...
    If you're talking about the molded plastic pieces that fit over each end of the drive that keeps the drive suspended in the center of the shipping box then I would definitely have agreed that it's sufficiently packaged. Seagate sells their drives in a molded plastic clamshell case that simply encases the drive which is then placed in the molded plastic carriers in the shipping box.
     
  8. andyw715

    andyw715 Active Member

    6,337
    9
    Jul 31, 2007
    I had a different drive shipped to me by HP in a clamshell in a box. The clamshell was effectively the same as the photo above, suspending the drive. Thus my clamshell reference. Oh well.

    In anycase, looks like newegg is shipping these nicely.
     
  9. unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    That's just the way Amazon sent mine the other day, except they omitted the outer box and the wadded up paper.

    Just the drive inside the sealed anti-static bag with those plastic end pieces snugly inside that one box.
     
  10. mr.unnatural

    mr.unnatural Active Member

    4,358
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    Feb 2, 2006
    Ellicott...
    FWIW, I was viewing this thread on my office PC and the image wasn't coming through so I could only go by the written description. The method of packaging in the photo is perfectly acceptable for shipping and it's what the manufacturer's specify when returning drives via an RMA.

    Newegg used to ship just the bare drive placed in a box with little or no packing material around it. You can only imagine the amount of shock sustained by the drive in transit.
     
  11. innocentfreak

    innocentfreak Active Member

    8,950
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    Aug 25, 2001
    Florida
    Meanwhile I just got three hard drives I ordered from Newegg that were packaged really poorly.

    The three drives were packaged with some styrofoam divider to hold them together but not touching. They were then wrapped in a sheet of bubble wrap and placed in the middle of the packing paper. The outside box looks like it has been in a war since it is somewhat flattened and the sides bent inwards. I will post pics when I get home.

    The last time I got drives like this from Newegg one of the drives was physically broken inside with plastic pieces floating freely in the anti-static bag.
     
  12. mr.unnatural

    mr.unnatural Active Member

    4,358
    5
    Feb 2, 2006
    Ellicott...
    This is typical of what I'm used to seeing from Newegg. I love the company but I fear they staff their shipping department with poorly trained monkeys being paid minimum wage. I can understand why they've switched from packing peanuts to kraft paper (i.e., cheaper and more environmentally friendly), but the level of protection it provides is far less. If the item being shipped comes in a retail package then it's not usually a problem. It only becomes an issue when shipping something like a bare hard drive or other OEM item.
     

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