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Want to fix TiVo Desktop codec issues?

Discussion in 'TiVo Home Media Features & TiVoToGo' started by ggieseke, May 30, 2008.

  1. HerbieHightower

    HerbieHightower New Member

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    Nov 10, 2007
    I second that thanks!
     
  2. Boid

    Boid New Member

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    Oct 5, 2004
    Nebraska
    I just want to add my voice to the poster's above who couldn't convert files. After uninstalling/cleaning/reinstalling Desktop Plus 2.8, I was able to get the MainConcept codecs into the graph and everything looks fine in WMP.

    However, if I try to convert any videos for my iPad, I get "Could not start the conversion process" in a toast from the taskbar.

    Examining the transcoder log, I get this:

    Code:
    05/10/2011 17:05:30.046-05:00	0x00000a20	                  TranscoderHost::onThreadMainLoop:  247:	Start...
    05/10/2011 17:05:30.046-05:00	0x00000a20	              EncodeProfileManager::findDOMProfile:  118:	Try to find profile: "Apple iPad"
    05/10/2011 17:05:30.046-05:00	0x00000a20	    EncodeProfileManager::enumerateStandardProfile:  182:	Try to enumerate standard profiles
    05/10/2011 17:05:30.062-05:00	0x00000a20	              EncodeProfileManager::findDOMProfile:  127:	Profile: "Apple iPad" is found in Standard Profiles
    05/10/2011 17:05:30.062-05:00	0x00000a20	                           MediaInfoCheckV2::check:   71:	MediaInfo file: C:\Documents and Settings\MYOB\My Documents\My TiVo Recordings\Firefly - ''Ariel'' (Recorded Apr 24, 2011, SCIHD).TiVo
    05/10/2011 17:05:30.078-05:00	0x00000a20	                   TranscoderHost::startTranscoder:  145:	Media destination is 'File'...
    05/10/2011 17:05:30.078-05:00	0x00000a20	            TranscodingCore::TranscoderHandle::run:   61:	Try to start transcoding...
    05/10/2011 17:05:30.078-05:00	0x00000ae4	             ...TranscoderHandle::onThreadMainLoop:   99:	Start...
    05/10/2011 17:05:30.078-05:00	0x00000ae4	                    TranscoderImpl::TranscoderImpl:   77:	Transcoder started...
    05/10/2011 17:05:30.078-05:00	0x00000ae4	TranscodingCore::TranscoderHandle::startTranscoder:  124:	Initialize parameters of transcoder
    05/10/2011 17:05:30.078-05:00	0x00000ae4	TranscodingCore::TranscoderHandle::startTranscoder:  138:	Transcoding destination: file
    05/10/2011 17:05:30.078-05:00	0x00000ae4	TranscodingCore::TranscoderHandle::startTranscoder:  146:	Try to build graph
    05/10/2011 17:05:30.078-05:00	0x00000ae4	                       TranscoderImpl::setupSource:  218:	setup source
    05/10/2011 17:05:30.109-05:00	0x00000ae4	                       TranscoderImpl::setupSource:  241:	setup ()
    05/10/2011 17:05:30.515-05:00	0x00000ae4	                TranscoderImpl_SetupMpegTivoSource:  126:	got mux video out
    05/10/2011 17:05:30.515-05:00	0x00000ae4	                TranscoderImpl_SetupMpegTivoSource:  150:	end create mpeg2 decode
    05/10/2011 17:05:30.546-05:00	0x00000ae4	                        ElecardScalerAdder::AddObj:  127:	set mc-elecard scalerr parameters
    05/10/2011 17:05:30.578-05:00	0x00000ae4	                          SetupCustomVideoSettings:   32:	Try to set: MC_PRESET	{0D6239BD-E7DC-4DDB-AB8D-C21E8AFDA71C}	in value: 0
    05/10/2011 17:05:30.578-05:00	0x00000ae4	                              SetConfigurableValue:   15:	Try to set: MC_PROFILE	{FDD66DC1-DB28-4DF9-ADE8-1FAD172FF045}	in value: 0
    05/10/2011 17:05:30.593-05:00	0x00000ae4	                              SetConfigurableValue:   15:	Try to set: MC_LEVEL	{68AB7A6D-A427-467B-B39D-6651E50C22C4}	in value: 31
    05/10/2011 17:05:30.593-05:00	0x00000ae4	                        ElecardMP4MuxAdder::AddObj:   74:	video compatibility: success
    05/10/2011 17:05:30.609-05:00	0x00000ae4	                                       DsDumpGraph:  129:	Filter Dump:
    05/10/2011 17:05:30.609-05:00	0x00000ae4	                                       DsDumpGraph:  147:	Filter C:\Documents and Settings\MYOB\My Documents\My TiVo Recordings\Firefly - ''Ariel'' (Recorded Apr 24, 2011, SCIHD).TiVo ({A65FA79B-2D2C-42BD-BAB2-D474B8F01248})
    05/10/2011 17:05:30.609-05:00	0x00000ae4	                                       DsDumpGraph:  165:	Connected: Output to Input
    05/10/2011 17:05:30.609-05:00	0x00000ae4	                                       DsDumpGraph:  147:	Filter srcdemux ({136DCBF5-3874-4B70-AE3E-15997D6334F7})
    05/10/2011 17:05:30.609-05:00	0x00000ae4	                                       DsDumpGraph:  165:	Connected: Video (ID 224 @ Prog# 0) to MPEG In
    05/10/2011 17:05:30.609-05:00	0x00000ae4	                                       DsDumpGraph:  147:	Filter MainConcept MPEG-2 Video Decoder ({BC4EB321-771F-4E9F-AF67-37C631ECA106})
    05/10/2011 17:05:30.625-05:00	0x00000ae4	                                       DsDumpGraph:  165:	Connected: Video Out to XForm In
    05/10/2011 17:05:30.625-05:00	0x00000ae4	                                       DsDumpGraph:  147:	Filter rateconv ({A4DCA218-AC9E-4D1F-8600-C5B1F390D408})
    05/10/2011 17:05:30.625-05:00	0x00000ae4	                                       DsDumpGraph:  165:	Connected: XForm Out to Input Video Pin
    05/10/2011 17:05:30.625-05:00	0x00000ae4	                                       DsDumpGraph:  147:	Filter MainConcept ImageScaler ({BEB7FFE8-37BA-4849-AE26-7A10EF20A303})
    05/10/2011 17:05:30.625-05:00	0x00000ae4	                                       DsDumpGraph:  165:	Connected: Output Video Pin to Input
    05/10/2011 17:05:30.625-05:00	0x00000ae4	                                       DsDumpGraph:  147:	Filter MainConcept (Consumer) AVC/H.264 Video Encoder ({89E38862-6553-4936-9202-D6AAF66E96CB})
    05/10/2011 17:05:30.625-05:00	0x00000ae4	                                       DsDumpGraph:  165:	Connected: Output to Input 0
    05/10/2011 17:05:30.625-05:00	0x00000ae4	                                       DsDumpGraph:  147:	Filter MainConcept MP4 Multiplexer ({0755FD77-C79A-4ED3-9E2B-8F90B1496510})
    05/10/2011 17:05:30.625-05:00	0x00000ae4	                                       DsDumpGraph:  165:	Connected: Output to in
    05/10/2011 17:05:30.625-05:00	0x00000ae4	                                       DsDumpGraph:  147:	Filter C:\Documents and Settings\MYOB\My Documents\My TiVo Recordings for Portables\Apple iPad\Firefly\Firefly 04-24-11 ''Ariel'' (1). ({8596E5F0-0DA5-11D0-BD21-00A0C911CE86})
    05/10/2011 17:05:30.625-05:00	0x00000ae4	                                       DsDumpGraph:  154:	No output pin, end of graphdump
    05/10/2011 17:05:30.625-05:00	0x00000ae4	TranscodingCore::TranscoderHandle::startTranscoder:  177:	Try to setup graph
    05/10/2011 17:05:30.625-05:00	0x00000ae4	TranscodingCore::TranscoderHandle::startTranscoder:  192:	Try to run graph
    05/10/2011 17:05:30.828-05:00	0x00000a20	            TranscodingCore::TranscoderHandle::run:   66:	Transcoding was started...
    05/10/2011 17:05:31.062-05:00	0x000009e0	                      ...onTerminateTranscoderHost:  293:	TranscoderHost process has been terminated: 3221225501
    05/10/2011 17:05:31.062-05:00	0x000009e0	        ...ExternalTranscoderHandle::processFailed:  304:	Trying to interupt...
    05/10/2011 17:05:31.062-05:00	0x000009e0	       TranscodingCore::waitForTerminationAndForce:  103:	!!!###TranscoderHost.exe exit code is [COLOR="Red"][B]3221225501
    [/B][/COLOR]05/10/2011 17:05:31.109-05:00	0x000009e0	     ...ExternalTranscoderHandle::onThreadMainLoop:  132:	Stop...
    I found a thread in the TiVo support forums that implies this is due to a lack of SSE2 support in my CPU (creaky but working Athlon XP).

    Supposedly Desktop 2.7 will work, but I can't find a download for that version. I have 25 shows to convert before I leave for vacation on Saturday. I don't feel optimistic... :eek:
     
  3. ggieseke

    ggieseke Active Member

    4,025
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    May 30, 2008
    It could be lack of SSE2 support. I don't know for sure that Desktop Plus uses it, but every video program I've written for years does. I'd hate to see you miss Firefly, so here are some links.

    www.tivo.com/assets/exe/tivotogo/TiVoDesktop2.7.exe
    www.tivo.com/assets/exe/tivotogo/TiVoDesktopCleaner.zip

    To downgrade from 2.8, choose the Remove All option during the uninstall. Then download, unzip and run the cleaner to be sure.

    You could also use kmttg, which is a dandy free alternative to Desktop for downloads and conversions.

    http://code.google.com/p/kmttg/
     
  4. Boid

    Boid New Member

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    Oct 5, 2004
    Nebraska
    Thanks for the link to 2.7!

    I did get kmttg last night; haven't installed it yet. I did try tivodecode (which as I understand it is used by kmttg for mpg conversions) and it seemed to work. Video was in proper aspect and audio was in sync.

    I should have said in my other post that the TDCM app worked perfectly. Took me a bit to figure out (by...er...actually reading the entire thread) that the MainConcept codecs wouldn't appear in the preferred list, even though they are used. So thanks for building a great utility.

    So now I'm off to try kmttg. Can't stop the signal. :D
     
  5. Boid

    Boid New Member

    17
    0
    Oct 5, 2004
    Nebraska
    Just FYI for others - version 2.7 of Desktop doesn't offer iPhone or iPad options for encoding. Only iPod and a few generic options (i.e. "H.264 compliant device").

    Kmttg is producing out-of-sync audio using the ff_ipad encoding option. The hb_iPhone option seems to be OK for the iPhone, but really too small for iPad.

    Going to have to dive deeper, I guess.
     
  6. tjrc

    tjrc New Member

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    Oct 29, 2011
    Just wanted to add my voice to the chorus of thanks here. A few days ago, I lost audio on files downloaded to TiVo Desktop. I tried a lot of things, but this utility and the comments in the forum allowed me to debug it, and everything's working now. I joined the forum just to be able to get this file, and it was worth it.

    Thanks a bunch.
     
  7. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    We're good for a lot more than just that, and if you know enough not to need any of that help then you should be here sharing that knowledge with those who do need help.
     
  8. jamboyer

    jamboyer New Member

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    0
    Jan 21, 2012
    So far, I'm not having any success. I have 32bit Vista Business and Tivo Desktop Plus.

    First, I had to download WinHlp32 from Microsoft so I could view the help files for this program and figure out how to use it.

    Second, I have played with about half of the settings and keep getting the same message every time I try to open a .Tivo file and do not see the graph in the main window:

    Error 0x80070056 (2147942486) IGraphBuilder::RenderFile

    Additional info: I record with an HD Tivo, transferred the files to my personal computer, then to a hard drive, then to this computer (because my personal one has a busted screen). Both computers have Tivo Desktop Plus and I have used both of them successfully in the past to play videos. When I try to play a video in Window Media Player, I get this message: "Windows Media Player encountered a problem while playing the file. For additional assistance, click Web Help."

    After a quick Google search, I ended up here. Please help!
     
  9. ggieseke

    ggieseke Active Member

    4,025
    12
    May 30, 2008
    Sorry this reply took so long but my main PC drank the kool-aid.

    That error in TDCM is usually caused if your Media Access Key isn't set correctly in Desktop. It would also explain the WMP errors.

    Try resetting your MAK in Desktop. If that doesn't help, the Windows cryptography layer on your PC may have been corrupted my malware. If you run regedit and drill down to the HKEY_CURRENT_USER\Software\TiVo\SharingKeys key, there should be two binary values there and each one should be several hundred bytes. If they're only about 20 bytes you're SOL and it's time to start looking for malware, rootkits, etc.
     
  10. degobahjunk

    degobahjunk New Member

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    Jan 10, 2009
    I am only passable at fixing my computer's problems.... When we recently upgraded from analog cable to digital, suddenly I had no audio on the programs I transferred from my TiVoHD to my laptop! I tend to mostly listen to (and occasionally glance at) recorded tv programs as I do my data entry work. I HAVE to have my Tivo transferred programming to get through the day! I knew it had to be a codec issue or something similar, but just couldn't figure it out. I read through most of this thread, didn't understand most of it b/c it's much more technical than I "get", but I downloaded the app in message #12, and ran it with no luck no matter what combos I tried, so then I Googled the AC3 filter that had been mentioned a few times, downloaded the full & lite versions 2.2 (the full version gave me an error & wouldn't install but the lite version installed just fine) and once I selected the AC3 filter as the audio codec in the TDCM app, I have audio again!!!! Thank you, thank you, thank you to the creator of the TDCM (Greg?) & everyone else who posted helpful information in this thread!
     
  11. dwit

    dwit Active Member

    1,660
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    May 4, 2004
    Atlanta, GA
    Thanks for this message. After my pc crashed, I had to reinstall everything and also got no sound. Loaded the lite AC3 codec and sound is back. Glad I checked your last post first and didn't need to read the entire thread.

    Thanks again, to all, for the last post and entire thread.
     
  12. May 4, 2013 #192 of 221
    murgatroyd

    murgatroyd Don't stop believin'

    25,395
    0
    Jan 5, 2002
    Berkeley CA
    Can someone tell me where I have gone wrong, and what I can do to fix it?

    My main XP computer, with all my TiVo utilities on it, has died. (We've pulled the drive, and it is in an external enclosure, connected by USB.)

    I'm trying to set up my XP laptop to play *.tivo files as a stopgap, until I can get all my stuff transferred to a newer computer, or we can fix the old desktop.

    My Thinkpad was a refurb. It currently has XP Pro SP 3 (build 2600), WMP 9.00.00.4503, and VLC 2,0,6,0. As far as I can tell, I have no DVD software installed.

    When I tried to play a *.tivo file, WMC told me I didn't have any MPEG-2 codecs, so instead of buying a codec pack off one of the links from Microsoft, or looking around for free ones, I downloaded TiVo Desktop and did a fresh install, plus the patch to fix the stupid expired cookie crap.

    I grabbed GSpot and TDCM, and both agree that I don't have any codecs. Now that I've read the thread, I see that TD 2.8 and up doesn't register the codecs. Now what?

    I have no idea what codecs are on the desktop, or where I got them; I suppose theoretically I could pull them off my old drive, but I don't know where to look for them or what to do with them once I found them.

    I looked around for reviews on videohelp, but so many of the threads and reviews are old, it wasn't much help. What would you recommend?

    What codec pack plays nicely with TiVo files? And if I upgrade WMP, which version is the least sucky and bloated? I have very limited hard drive space on the Thinkpad, so I'd like to find an elegant solution.

    Thanks.
     
  13. May 5, 2013 #193 of 221
    ggieseke

    ggieseke Active Member

    4,025
    12
    May 30, 2008
    You need to have Desktop installed to decrypt the .TiVo files, but it doesn't enable any codecs unless you buy the Plus upgrade.

    Others have had pretty good luck with the K-Lite or CCCP codec packs.
     
  14. May 7, 2013 #194 of 221
    murgatroyd

    murgatroyd Don't stop believin'

    25,395
    0
    Jan 5, 2002
    Berkeley CA
    You say the Plus upgrade (which I did buy) enables the codecs -- does that mean that the codecs have to be installed by some other program?

    Sorry to be so slow about this, but I installed TDP on my other (now dead) computer a long time ago, so I can't remember in what order I installed the relevant software.

    Thanks for the tips for the codec packs.
     
  15. May 7, 2013 #195 of 221
    ggieseke

    ggieseke Active Member

    4,025
    12
    May 30, 2008
    The MainConcept codecs are written to the drive when you install Desktop, but they won't work until the Plus key enables them. The change in 2.8.x is that even when they're enabled they aren't registered with Windows so that other programs can use them.

    What that means to TDCM is that it won't show them in the list of available codecs, but it doesn't really matter. When you play or convert a .TiVo file, the Plus codecs are used automatically.
     
  16. May 8, 2013 #196 of 221
    murgatroyd

    murgatroyd Don't stop believin'

    25,395
    0
    Jan 5, 2002
    Berkeley CA
    I seem to have stumbled on the missing piece.

    I have TiVo files saved as data files on DVD. WMP wasn't playing them, despite having the Plus key.

    I went into TiVo Desktop, chose the tab where you publish videos, and added my DVD drive.

    And now WMP plays the files. D'oh.

    VLC chokes, but I see in the earlier thread, it does its own thing with codecs, so not a surprise.

    Thanks for the reminder that the codecs don't get registered the same way in the new version.
     
  17. Apr 9, 2014 #197 of 221
    degobahjunk

    degobahjunk New Member

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    Jan 10, 2009
    AAAARGGGG! I just got a new laptop... my old XP had to go, sadly. So now I'm using 8.1. Awful. So now my vids are playing audio, but no video. I am using Windows Media Player & TDCM, thanks to Greg, and I downloaded the full AC3filter, but I'm still not seeing anything. Sorry to resurrect a very old thread. Anyone have any ideas? The TiVo Desktop said I need an MPEG-2 video codec & an AC3 audio codec. But the TDCM seems to think I have an MPEG-2, it's just not working. Can anyone recommend a compatible MPEG-2 codec? This is my first experience with no video. In the past, audio has always been the issue.... Thanks
     
  18. Apr 9, 2014 #198 of 221
    degobahjunk

    degobahjunk New Member

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    Jan 10, 2009
    Would VLC Media Player, K-Lite Codec Pack Full, K-Lite Mega Codec Pack, or Media Player Codec Pack be best? Also what's a safe website to download from.... i.e. low probability of trojans, viruses, malware, etc.
     
  19. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    The reason TiVo went to offering only the paid version of Desktop is because some stuff for handling multimedia that MS previously licensed and included in Windows they aren't putting in Windows 8 (so they don't have to pay anyone else for it), so the free version of Desktop doesn't work right with W8, so TiVo is saving themselves lots of support calls by only offering the paid version that includes what MS is leaving out.

    Whether what you need is available some other way I don't know one way or the other, and before paying for the Plus version of Desktop I'd get a promise of a refund if that doesn't do the trick.
     
  20. degobahjunk

    degobahjunk New Member

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    Jan 10, 2009
    Last night, in despair of any responses to my questions, & very very behind on watching some of my TV shows that began piling up in my queue, I downloaded & installed K-Lite Mega Codec Pack & CCCP. I don't know which one did the trick, but I didn't even have to use the TDCM to play around with choosing different options to get the vids to play. I was amazed. And so far no malware, adware, trojans, or viruses that I can tell....
     

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