1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

VOD Error Code ERR-2

Discussion in 'TiVo Premiere DVRs' started by dhoward, Jul 10, 2012.

  1. MC Hammer

    MC Hammer New Member

    177
    0
    Jul 28, 2011
    I think your expectations are a little high. Take into consideration Margret is a VP at Tivo, not some customer service agent.
     
  2. dhoward

    dhoward Member

    295
    0
    Mar 15, 2002
    You misunderstand me. I really have no expectations regarding Tivo. If they want to help, wonderful. If they don't so what? I am keeping them in the loop. I am getting excellent support from Comcast's support team and engineering in Denver. I am being kept up to date by a person in their Executive Department here in Massachusetts no less. Between the two groups I have been contacted no less then 3 times today and twice yesterday. They have given me a direct telephone connection to their engineering group. They recognize that this problem is unique and are really trying to solve it. If Comcast is this interested then maybe Tivo should be also. After all they are partnering with Comcast in VOD. All I am doing is letting them know. I do not expect anything from Tivo but if I can save someone else from having this problem then why not. Margret is the only one I know regarding the VOD roll out. She has already said she forwarded my info to Tivo engineering. Great...

    If a solution occurs I will post it here and then there will be a reference for the next person.
     
  3. dhoward

    dhoward Member

    295
    0
    Mar 15, 2002
    Sending email to Margret has resulted in Tivo taking an interest as I thought they might. Their technical support group has contacted me via email and is looking at this problem and does not feel that either the Tivo or cable card is the problem. They requested my Comcast ticket number so they can co-ordinate their efforts with Comcast. They feel the problem is "something behind the scenes". They prefer me to hold off on the truck roll not that I could do it right now anyway.
     
  4. MC Hammer

    MC Hammer New Member

    177
    0
    Jul 28, 2011
    Very interesting. I'm surprised you're only the second person to encounter this error. It really makes you wonder what the issue might be.
     
  5. newton456

    newton456 New Member

    3
    0
    Jul 14, 2012
    I just received an ERR-2 on my new Tivo/Comcast setup when trying to watch a VOD movie on a premium channel.

    Here are some more details on my exploration of this issue.

    If I go through the Xfinity menu to the movie, the VOD works.

    If I go via the Tivo search and select the VOD "watch now" item, then I consistently get an ERR-2.

    Is there someone I should report this finding to?

    Peter
     
  6. dhoward

    dhoward Member

    295
    0
    Mar 15, 2002
    You get further in then I do. I never even get to a screen where I can pick any videos. My message is immediate. I don't know what market you are in but you could wait and see how I do or start a ticket with Comcast and see what happens.
     
  7. artjamz2

    artjamz2 New Member

    2
    0
    Jul 15, 2012
    "ERR-2ApplicationFailure

    The call to the CMOD Library failed because there was a generic application error."

    reboot the box..
    with TIVO, I don't know. VOD not enabled for TIVO in my area.
    In South Florida (Palm Beach County and north), you cannot get Video On Demand with a Cablecard.
    ....try xbox 360?
     
  8. artjamz2

    artjamz2 New Member

    2
    0
    Jul 15, 2012
    Customers will be able to receive Xfinity On Demand with their TiVo Premiere box if:
    1. For a non-Xfinity Internet subscriber: Customer has their own router or WiFi, the TiVo Wireless adapter, and TiVo Premiere box.
    2. Customer has an Internet outlet in the same room and a router to connect to the TiVo box
    3. Customer has Xfinity Internet and a Wireless Gateway in the same room to connect directly to the TiVo unit.
    4. Customer has Xfinity Internet, a Wireless Gateway, and a TiVo wireless adapter

    Customers will not be able to receive Xfinity with their TiVo Premiere box if:
    1. Customer has a TiVo Premier box, but none of the other equipment described in the scenario above
    2. Customer has a Cable modem with no WiFi router, or hub
    3. Customer does not have a TiVo WiFi adapter
    4. Customer has TiVo wireless adapter with no Wi-Fi in home
     
  9. dhoward

    dhoward Member

    295
    0
    Mar 15, 2002
    I am missing your point. Is there one?
     
  10. newton456

    newton456 New Member

    3
    0
    Jul 14, 2012
    I'm in the Boston area.

    I know better than to try to work directly with Comcast. :)

    Following your lead, I contacted Margret, and she is going to follow up with Comcast.

    Peter
     
  11. dhoward

    dhoward Member

    295
    0
    Mar 15, 2002
    I know how you feel about contacting Comcast but I have to admit that in this case they are providing me with excellent service. I cannot complain. They seem very serious about fixing this problem. I would appreciate it if you could keep this thread updated with your experience as I will do with my own.
     
  12. dhoward

    dhoward Member

    295
    0
    Mar 15, 2002
    Newton have you heard anything back. Comcast keeps telling me they are working on it but no solution as of yet. Tivo claims the same thing. Something must have them worried.
     
  13. Jman55

    Jman55 New Member

    1
    0
    Mar 18, 2007
    I have the same problem. Err-2
    Spoke to TiVo and they have no idea.
    I've been getting the run around from Comcast.
    No one seems to understand the problem.

    One interesting point is that I live in Newton,ma
     
  14. dhoward

    dhoward Member

    295
    0
    Mar 15, 2002
    Here is the latest information from Tivo:

    "Glad to know that Comcast is still keeping contact. We're working with them to supply any information or data they need from us, but at this time, we believe the root cause is something on their end, so there isn't anything TiVo can directly do to get it restored. We are supporting Comcast in any way we can.

    I last heard from my contact late last week and he was still investigating the issue. I don't have an ETA, but I know both teams are focused on restoring functionality as soon as possible."
     
  15. dhoward

    dhoward Member

    295
    0
    Mar 15, 2002
    Comcast has fixed the problem. The cable card Unit ID Number was incorrect. Probably had been mis-entered in the original CC install. I know we all criticize the cable company support but in this case they went all out to find and fix this problem. Maybe this thread will help others. I hope so. This was a good ending.
     
  16. steve614

    steve614 what ru lookin at?

    10,722
    0
    May 1, 2006
    Dallas, TX
    I question why it took so long. You'd think by now, the cable card pairing would be the first thing the cable company checks. :confused:
     
  17. compnurd

    compnurd New Member

    1,011
    0
    Oct 6, 2011
    Wasn't having the pairing checked several times suggested?
     
  18. dhoward

    dhoward Member

    295
    0
    Mar 15, 2002
    It was checked but still was missed. I really don't care why it took so long. Both Comcast and Tivo were both involved and kept me in the loop. Tivo tech support just emailed me to confirm I was all set. So, they knew Comcast was still working on it. It was a good response from both companies and I for one appreciate it. They could have ignored it and this should help the other two posters in this thread who have a similar problem.
     

Share This Page