Thats right. Opened up a ticket for the V87 and the reply back was they don't support connections to switches. Only connections to routers. Yep, guess Tivo isn't aware that the LAN ports on the router IS a switch. In case you don't believe me here it is: "A connection to a switch is not supported. If you would like to use an Ethernet connection for your TiVo Minis and Roamio you must have an Ethernet connection directly to the router, rather than to a switch or hub. If this is not a possible configuration, we recommend considering options for setting up a MoCA network in your home." Tivo needs to know there is problem in order to fix it. If I can't get past the first level of support then Tivo has deeper problems then I thought.