My new R10 has been bugging me for a while to dial out so I decided to try this New York number. Well, doesn't me no good since I can't connect to the 800 number to change the area code. HOWEVER, on a whim I removed all dialing prefixes. Can you believe the R10 now dials out every time just fine just going direct to my local number with no prefixes? I haven't done a think and I have the old ATA 186 Vonage box. So seriously, if you have an R10, give it a try now. Be sure Vonage is set to highest quality first. My HDVR2 still won't dial out but I have that connected via PPP so I'm not worried.