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Using DirecTivo over Vonage (VoIP) - a solution

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by RedGrey, Oct 2, 2003.

  1. cditty

    cditty Active Member

    1,658
    0
    Jun 8, 2003
    Memphis TN
    I am happy to report that I was able to complete a call using the method above. I failed with the 212 number, but it completed after 3 tries on the 718 number. YIPPPEE

    Thanks yellogt
     
  2. HC1Gunner

    HC1Gunner New Member

    9
    0
    Feb 3, 2005
    Well after buying an external serial fax modem, and buying a serial cable 1/8" round to 9DB, I still can't make a sucessful call. Using an external modem just says the same thing "Can't Connect". This was suppose to be the solve all solution by using external serial modem, I gald I got this stuff off ebay (NIB) and did pay much. I think I read some where that once you plug in the serial cable, the internal modem is automatically disabled?

    I've tried using all different kinds of area codes, none of them have worked, and I used a ton of different prefixes, and turned "detect dial tone" off, none of this stuff works. Its been 40 days since my tive unit has made a sucessful call in. On top of it everyone that I talk to says they say they hear them sleves echoing. I waiting for over an hour on hold twice this week with voange and never got helped. I have sent them 15 emails in the last two weeks, and none of them have been replied to, very...very poor customer service. I think they bitten off more customers than they can chew, BTW iahve had my vocie quality set to all 3 settings, and the echo is there on each setting, presently using the highest setting.
     
  3. cditty

    cditty Active Member

    1,658
    0
    Jun 8, 2003
    Memphis TN
  4. HC1Gunner

    HC1Gunner New Member

    9
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    Feb 3, 2005
     
  5. jmhays

    jmhays New Member

    130
    0
    Aug 19, 2002
    MN
    Heck, I'll void my warranty!! How do I do use the USB port to burn some shows to DVD?
     
  6. salikiji

    salikiji New Member

    8
    0
    Mar 18, 2005
    I spent 4 hours yesterday messing with my series 1 DTivo (DSR6000), no joy dialing in. Spent 90 minutes with a Vonage tech today, he changed my packet length from 20 to 10 to 30 ms, also changed the waveform from sinusoidal to trapezoidal (says that this is standard for data/fax setups). The only thing that allowed me to dial out was when he turned off echo suppression, which is OK for data but bad for voice.

    He did say that every situation is different in regards to packet length. He said *99 tells the modem to override any quality setting and set it to maximum (which was redundant in my case as I already had mine set to maximum). Also the wiring in the house can have an impact and wanted me to run a cable directly to the router (unfortunately this would be about a 100 foot run and I don't have a cable that long at the moment).


    He also said that Vonage has a team of people working on this issue. I suppose AT&T advertising that they have fax/data/Tivo capabilities on their VoIP service would be a factor there.

    Me, I'm off to examine my wiring to the Tivo jack (most of my wiring is new CAT 3) and will play with the idea of using a phone number in the Dialing Prefix field, but most of my experience was that the unit could not even make a connection which kind of points to signal quality.
     
  7. Don_Corneo

    Don_Corneo New Member

    19
    0
    Feb 6, 2004
    New Jersey
    For the people using the serial cable, I believe no matter how new your unit is or the brand, you must use ,#319 for the unit to dial an external modem via the serial cable. The serial jack on the unit is not like a headphone jack: When you plug the serial cable into the jack it does not disable the internal modem simply by "breaking the connection" to the internal modem.
     
  8. Todd

    Todd Gee thanks Jeremy...

    7,418
    0
    Oct 7, 1999
    S.E. Virginia
    I just got Vonage and am trying to get my HDTiVo to work with it. I've tried all kinds of combinations so far but to no avail. If I listen in while it tries, how come most of the time I get a fast busy right after TiVo picks up the phone?
     
  9. Todd

    Todd Gee thanks Jeremy...

    7,418
    0
    Oct 7, 1999
    S.E. Virginia
    Well, I got it to work, intermittently at least! I just put 17189875137 as the dial prefix. *99 seemed to mess it up. Bizarre...
     
  10. super dave

    super dave Upgrade Willy

    6,081
    1
    Oct 1, 2002
    Maple Shade, NJ
    If you are using the serial connection then the prefix starts with a "2". I would guess that "3" is for an external modem, 2 different beasts.

    A word on port speeds: If you didn't use 115,200 as the maximum port speed, you need to change the Tivo's prefix. ",#211" assumes 115,200. The "11" part of that is the port speed. So if you used 19,200, say, that should become ",#219". Or if you used 9600, that should be ",#296". The last two digits of the prefix string are the same as the first two digits of the port speed you use. It doesn't support anything higher than 115,200, however.

    The internal modem doesn't matter, since you don't have a phone jack plugged in any way.
     
  11. super dave

    super dave Upgrade Willy

    6,081
    1
    Oct 1, 2002
    Maple Shade, NJ
    If you have your QOS set to the highest on your dashboard, then *99 won't really do anything. You got the fast busy because you didn't use ,*99. The comma is the difference.
     
  12. spepi

    spepi New Member

    28
    0
    Sep 27, 2004
    I bought the Null Modem Cable from 9th Tee
    Using a USB to serial converter cable.

    I have tried everything possible. I followed
    a link I for How to setup Tivo 3.0 to talk to Windows XP via Serial PPP

    It dials fine, but never connects....I am at a total loss..can anyone give me some tips.
    Things I have done.
    Verified all settings
    Changed mdmhayes.inf
    tried all different speeds, along with the ,#2xx to go along with the different speeds.
    Enabled guest account
    used my account
    disabled local fiewall
    disabled linksys firewall
    tried static IPs in connection out of my DHCP range, in my DHCP range
    Used DHCP
    tried changing COM ports
    added static IP to my DMZ

    I see garbage in the Hyperterminal, but not what the link tells me I should see.


    I have WInXP Home
    connecting Via Wireless to linksys


    Thanks to anyone that can help me
     
  13. Don_Corneo

    Don_Corneo New Member

    19
    0
    Feb 6, 2004
    New Jersey
    The ,#319 is not for connection speed, it is simply the command to tell the unit to bypass the internal modem and use an external one via the serial jack.
     
  14. salikiji

    salikiji New Member

    8
    0
    Mar 18, 2005
    woo hoo, I'm able to dial out! I did two things:

    examined all of my wiring to the Tivo, found a run of non-CAT wiring in the basement, replaced the entire run from the 66 block with CAT 3 wire (I have two large boxes of it).


    I noticed that the dial tone doesn't appear right away (I think I'm hearing a set of Voice Mail tones before the dial tone), so I set the Call Waiting code to ",,," , which should insert a 6 second pause before dialing. I was able to dial out twice in a row and did my daily download/upload.

    Final settings for my Series 1 DSR6000:

    local phone number

    Dial out prefix: #034,

    Call Waiting prefix: ,,,

    Phone Available: off

    Wait for Dial Tone: off
     
  15. abfleck

    abfleck New Member

    27
    0
    Mar 18, 2005
    I use the above number for the dial prefix and worked great. Thanks from IL

    AJ
     
  16. spepi

    spepi New Member

    28
    0
    Sep 27, 2004
    Do you think if I conected a seperat eline from my PAP2 line 2 directly to the DirecTivo..it will dial?
    I would think this port 2 is enabled.....
     
  17. cactus46

    cactus46 New Member

    770
    0
    Nov 17, 2001
    Phoenix AZ USA
    Hi spepi,

    Send a copy of your modem log to me via PM. Be patient and we can probably work through this.

    For a test, I would disable all of the com ports and modems that do not relate to the serial to PPP for a test.

    Also, reviewing this thread may be helpful: http://www.tivocommunity.com/tivo-vb/showthread.php?t=191812

    You may want to move over to that thread.

    Keep us posted and good luck.

    John
     
  18. spepi

    spepi New Member

    28
    0
    Sep 27, 2004
    Cactus,
    I just moved back to MA from PHX. I lived in Surprise off of Litchfield Rd. Well, Im at work, my wife thinks I am a geek, but before I void the warranty....I KNOW I can get this thing working.
    Quick Breakdown.
    laptop, USB to Serial cable, Null modem cable from 9th Tee, internal modem(not disabled)changed my mdmhayes.inf, deleted .pnf, rebooted. I cant even get connected.
    Once I get home tonight, I will try a few things if my wife lets me. Once I get a fresh MDMHAYES.INF and edited..I will try again.

    Also, great posts in that link you sent me.
    I will be back in touch. back to work I go.


    spepi
     
  19. PRMan

    PRMan New Member

    627
    0
    Jul 26, 2000
    Yorba...
    At 19,200... ,#328 would try at 28.8.
     
  20. tivoROCKSme

    tivoROCKSme New Member

    103
    0
    Jun 23, 2003
    I think they better change their language, because my Vonage service comes into the house via cable modem which uses a copper wire, it's just a different copper wire than the phone company would use. It's still a land based line, I think they better have their attorney's change their verbiage if they want to start "caring"
     

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