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Using DirecTivo over Vonage (VoIP) - a solution

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by RedGrey, Oct 2, 2003.

  1. cplater

    cplater D*Tivo Newbie

    39
    0
    Dec 20, 2003
    Detroit, MI
    I've got a Hughes SD-DVR40 and I just signed up for Vonage. I have the Linksys WRT54GP2 for my Vonage connection. After reading these forums, I've landed at the following settings:

    Dial Prefix: ,#019
    Call Waiting Prefix: *99
    Tone/Pulse: Tone
    Phone Avail. Detect: On
    Dial Tone Detect: On

    I tried setting the Dial Prefix to ,#028 and ,#034 with no luck. It seems that I'm stuck at 19,200kbps, but then again, that's better (slightly) than 14,400kbps.
     
  2. Faceman23

    Faceman23 New Member

    2
    0
    Dec 27, 2004
    After tons of research on trying to get my Directv Tivo to dial out on a Vonage line I tried this and it worked! Maybe you guys can try it and have the same success as I did. Takes a couple of tries but it does update.

    In the area code, section on the phone setup change area code to 877 and dialing prefix to ,#034. Make a test call (mine took two tries) and then try the manual update (mine took two tries as well). Make sure in the Vonage setup you have your call quality set to 90k, otherwise I don't think it would work.

    Good luck and hope it works for you too!
     
  3. DrGori

    DrGori New Member

    1
    0
    Dec 27, 2004
    Searching for over a week for a solution, and saw the advice above about setting the area code to 877, then choosing to dial the 1-877 number it provides, and it made a succesful test call, and made a successful daily call.

    Wanted to point this out so people would give it a try. Im happy to have Vonage and the HDTivo working without any hardware modifications or external modems.

    Excellent!
     
  4. Faceman23

    Faceman23 New Member

    2
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    Dec 27, 2004
    I'm glad to hear that it worked for you too!
     
  5. steveken

    steveken New Member

    20
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    Apr 24, 2004
    Little Rock, AR
    Ok, I have a NEW problem. I can get it to dial up and do the connecting phase. When it gets to "Negotiating", it fails. What does it mean when it fails while negotiating???

    If it weren't for that, I would have it working. Please, if anyone has any experience with this, let me know.

    Thanks.
     
  6. cplater

    cplater D*Tivo Newbie

    39
    0
    Dec 20, 2003
    Detroit, MI
    Try forcing the modem to use a slower speed -- use ,#034 in the dialing prefix. If that fails, try ,#028 then ,#019, and finally ,#014.
     
  7. steveken

    steveken New Member

    20
    0
    Apr 24, 2004
    Little Rock, AR
    So, you are saying that its losing data when trying to negotiate, so its not able to complete that step for that fact?

    I have tried the codes you listed....don't seem to work. I am really beginning to come of the opinion that you just really cannot change the data speed like others have said.

    Do you have any other possible solutions?
     
  8. smassey321

    smassey321 New Member

    16
    0
    Dec 28, 2004
    My Philips stopped working over the Moto ATA in Nov. I finally called Vonage and they said to try a NY area code. 718 worked on the 2nd test and the 1st forced call in. In the past I was 50% at best until Nov when it stopped working all together. Nothing in the prefix. Just a 1 before the 718 number.
     
  9. Bart314

    Bart314 New Member

    2
    0
    Jun 27, 2003
    I spent three hours on the phone today with Vonage and DIRECTV. I have two DIRECTVs with TiVo. One connects over the phone but the other one will not. I have tried every code in the book to no avail. Also, Vonage is virtually impossible to use for faxing. I am canceling my Vonage and going back to Verizon.
     
  10. Jan 1, 2005 #410 of 634
    cplater

    cplater D*Tivo Newbie

    39
    0
    Dec 20, 2003
    Detroit, MI
    According to the changelog from the latest packet8 firmware, packet8 has added "unrealiable" support for faxes and modems. My packet8 box is on the way, so I'll give it a test w/ my DirecTivo when it arrives.
     
  11. Jan 4, 2005 #411 of 634
    cplater

    cplater D*Tivo Newbie

    39
    0
    Dec 20, 2003
    Detroit, MI
    My packet8 adapter arrived yesterday. I tried setting my DTivo up the same way I had it set up for the Vonage box, and no such luck. I called into their tech support and asked about the "unreliable" support. The rep that I talked to said that he suggests that people use 9600 baud for fax transmissions, when I mentioned that I was trying to get a Tivo to work, he flat out said "that won't work." I might try to give them a call today and see if I can pick their brains to see how long it will be until it is supported. If it is not soon, then I'll be returning the packet8 box, and waiting until Vonage has a POP in my rate center so that I can port my number over.
     
  12. Jan 4, 2005 #412 of 634
    cplater

    cplater D*Tivo Newbie

    39
    0
    Dec 20, 2003
    Detroit, MI
    I'm relatively sure that mine would not connect reliably using anything faster than ,#019.
     
  13. Jan 4, 2005 #413 of 634
    steveken

    steveken New Member

    20
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    Apr 24, 2004
    Little Rock, AR
    cplater,

    you are not using vonage for any of this anymore are you? if not, it doesn't look like you are helping anything much anymore. I am not trying to be rude or anything, but this is completely the wrong topic for you to be posting in now that you have switched to packet8. we really need to start differentiating topics between the different types of service. everyone here is well aware that all services are not the same. hell, even vonage isn't the same for everyone.

    but anyway, like I said, maybe you should start up a packet8 topic and let the people on this one talk about vonage and their dealings with it. it might help alleviate any confusion newer people have when looking here.

    oh, and just so you know, yes I do realize that there have been other non-vonage people posting on this particular topic. this one just happens to be ">>> Using DirecTivo over Vonage (VoIP) - a solution <<<" in particular. I am just thinking that right now would be a good time for at&t callvantage, packet8, lingo, and all the other services to start their own dedicated topics so we can start focusing on each service individually to help people better.
     
  14. Jan 9, 2005 #414 of 634
    captenblack

    captenblack New Member

    21
    0
    Aug 5, 2004
    I posted this in a Vonage forum, I thought I'd copy it here.

    This is my recent experience with DirecTV with Tivo (series 2) connected with Vonage:


    I decided to give Vonage a call early one morning a couple days ago to "pick the brain" of a tech support guy.

    I asked him all sorts of questions about what he recommends for getting a Directivo to connect using Vonage. I acted like I barley knew anything so he would tell me anything he knows, then I slowly started mentioning things I've heard on these forums and other forums.

    His first bit of advice was to use the code: ,#034

    He then said I could try: ,#104

    I understand that the first code supposedly slows down the Tivo modem a little, but I have no clue what that second code is supposed to do. If anybody knows I'd love to hear.

    After giving me those codes he said I could also try using a DSL filter. He explained that it might help clean up the line and allow Tivo to connect better. He did stress that I "keep my receipt" because there is no guarantee it would work.

    His advice stopped there and he wanted to end the call, but I brought up something else. I told him I read about "packet size" and how it could contribute to Tivo success. He said I could lower the packet size and informed me that it might help. The default is ".2" he said. He said you can have it at .1, .2., or .3 -- he recommended .1. So I told him to change it.

    I also asked his to verify my firmware, he said it was up to date.

    The next item I brought up is the fax line. I asked, could having a fax line help in this situation? He informed me that it really wouldn't, and you could use the prefix *99 which is the same thing as having a fax line. I was a little surprised and confirmed that a fax line is basically a permanent line with the prefix *99 "built in". He then said that all *99 does is disable call waiting, and make some other very minor tweaks on the line to make it work better with fax. He said even with that, most of the time users need to slow down their fax machines because the newer, faster fax machines will not work reliably with Vonage. He said its just one of the faults of the technology right now.

    This was pretty much all I wanted to know for now, so I thanked him and hung up.

    I should mention that I have Vonage running through the internal wiring of my house, something he did not recommend when updating/connecting the Tivo (he said it could cause a lot of interference with the connection). I should also mention I currently have Vonage connected directly to my cable modem, with a router connected to the output of Vonage. I've only had it this way for a week to test this stuff out. I plan to change it back so that Vonage is connected to an output of the router soon (and will run more tests at that point).

    I started my DirecTV/Tivo testing. I plugged the Tivo into a phone jack nearby. Started by trying to update the phone number. No success. Tried a few more times, nothing (negotiating failure). I opted to just do a test call with the current number already saved in there. Did not work. I started using prefixes. Started with *99 only. Didn't work. Moved to ,#034 - nothing. Tried them both together, nothing. Then I tried ,#104 with *99 -- SUCCESS. The test call went through. I changed the phone number since it had updated the numbers. New number worked as well. I grabbed the latest download. I then removed the prefix and tried the new number - worked again. Tried an experiment to go back to the old number. It had to dial in again to get a new list, and it didnt work. I noticed I was also having trouble with my internet connection at this time, so I did a full reboot of Vonage and the cable modem. After that, I have had success every time with downloading new numbers, test calls, and daily calls, even with no prefixes.

    Final Opinion: I have no idea and I don't expect this success to continue. For some reason the ,#104 code did something early on, but it turned out I really didn't need it after a fresh reboot. Now, keep in mind these calls that have succeeded have been VERY brief calls with no major downloads. I am not sure how it will behave with a major download. It couldbe that changing the packet size helped in my case.

    Now if I can only get Vonage to work properly with Brinks security I'll be in good shape!

    UPDATE: I moved Vonage to an output of my d-link router and have completed a daily call and test call. When a bigger download is available it will be the true test.

    UPDATE/EDIT: I got the home security system working when I plugged Vonage into the last port of my router. I rebooted, and Brink dialed out and made an update.
     
  15. RedGrey

    RedGrey New Member

    4
    0
    Oct 2, 2003
    Thanks for all the great responses to this post!

    This setup has been working flawlessly for me since I posted it.... until mid December when suddenly BOTH of my DTiVos started failing their daily calls. I checked everything, and finally gave in and called Vonage (fully expecting the support rep to say "We don't support DirecTV receivers over Vonage) but the guy was actually really helpful.

    Not only did he adjust my packet size slightly, he also discovered that somehow my Bandwidth saver setting had been changed to MEDIUM (which I would never do). He admitted that it looked like the system had changed it on its own (mentioned something about a maintenance script that could have done it). He set it back to High and now my receivers are back in business.

    So.... if yours start failing be sure to check the bandwidth saver setting.

    ;-)
     
  16. Provb3110

    Provb3110 New Member

    27
    0
    Jan 7, 2005
    Maryland, USA
    I have a DSR6000R Series 1 unit and recently switched to Vonage. I am using the internal modem in the unit. My router is the Linksys Broadband Router w/2 phone ports.

    I have tried all of the dialing prefix suggestions and when testing the new settings, it always fails. (Failed. Couldn't connect) I wonder how so many people with the DSR6000's are able to configure theirs to work.

    Has anyone seen any other suggestions other than using anexternal modem?

    Another possibility...I have a problem w/the router that Vonage knows about. There is noise on the line even at the highest bandwidth. They have ordered new routers to replace these and they should be in in a few weeks :-( Could this be the problem???
     
  17. tivobernd

    tivobernd New Member

    51
    0
    Dec 19, 2001
    Cortlandt...
    Noise could be the problem.
    Also - switch the dialin number to a number in the 718 areacode (NYC outside Manhattan) number... Those have had an almost 100% success rate for me.
    Some numbers - on the other hand - have an almost 0% success rate...
     
  18. super dave

    super dave Upgrade Willy

    6,081
    1
    Oct 1, 2002
    Maple Shade, NJ
    I don't know anything about that model, I have a SAT-T60. Do you have the serial connection on the unit's rear? If so you might be able to use the serial connection over PPP as described in this thread:
    http://www.tivocommunity.com/tivo-vb/showthread.php?postid=2487738#post2487738
     
  19. Kevin L

    Kevin L Active Member

    1,585
    0
    Jan 10, 2002
    Gulf Cove, FL
    Is there a list of numbers in the 718 area code that work?

    Thanks.
     
  20. Provb3110

    Provb3110 New Member

    27
    0
    Jan 7, 2005
    Maryland, USA
    But when I try to get the dialin number, it fails. I put in the new area code and and it can't connect to get the number.

    Fortunatley, my land line has not been completely cut off yet. I can make outgoing calls, so I got the NY codes. Still not sure how to get the modem to work with Vonage.

    I also have to check on the serial cable thing.

    Thanks! I'll get back to you.
     

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