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Upgrade Premiere to XL4 on T-W Cable

Discussion in 'TiVo Premiere DVRs' started by Tony Chick, Jul 6, 2012.

  1. Tony Chick

    Tony Chick New Member

    Jun 20, 2002
    I currently have a basic Premiere with $12.99 monthly service and a cable card from Time-Warner that they needed to roll a truck to install. I've ordered an XL4 from Electronics Expo ($314) to replace it since I need more tuners and don't want multiple boxes.

    Are they going to need to roll a truck again to move the cable card from one box to the other?, and will Tivo honor my $12.99 rate or will they try and bump me to something higher?

    I guess there isn't much of a market for a used Premiere without lifetime service, I'll keep that in the garage as a spare.
  2. mrizzo80

    mrizzo80 Well-Known Member

    Apr 16, 2012
    On the truck roll, no. They can do it over the phone. If first line support wants to send a tech, ask to talk to the next level support techs (my local TWC office calls them Level 3 I think).

    Not sure on the pricing. Have you considered just getting lifetime for 399? Lifetime boxes have a lot of resell value. I went for Lifetime on my Woot Elite a couple weeks ago.
  3. MeInDallas

    MeInDallas Member

    Jul 31, 2011
    Dallas, Texas
    Just put your cable card in the new Tivo and then call the cable card hotline to pair it up. The number for Time Warner cable card hotline is 866-606-5889.

    Their hours are M-F 8am to 11pm eastern time. Sat & Sun 10am to 11pm eastern time.

    It was a very simple process for me, and lord knows I've switched cards around enough for them to get sick of me by now. Sometimes the hold can be 10 minutes or more, and then sometimes they pick up right away. Depends on when you call I guess.
  4. Tony Chick

    Tony Chick New Member

    Jun 20, 2002
    Awesome, thanks guys!
  5. ThAbtO

    ThAbtO TiVoholic by the bay

    Apr 6, 2000
    SF Bay Area
    You can go to tivo.com and login to your account and simply swap out the service numbers.

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