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Unexpected Reboot

Discussion in 'TiVo Roamio DVRs' started by brianric, Aug 30, 2013.

  1. aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    So far I have not seen any reboots using Netflix on my Roamio Pro. Since Netflix made the SuperHD change last week, I've used Netflix at least twenty times on my Roamio Pro.
     
  2. matt.macgibbon

    matt.macgibbon New Member

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    Jul 2, 2009
    are you using ethernet, wifi, or MoCa?
     
  3. crxssi

    crxssi Veteran TiVo User

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    Apr 5, 2010
    You have to direct your question at someone...
     
  4. Icarus

    Icarus New Member

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    Jun 15, 2002
    Upcountry...
    Mine just rebooted, first time I've seen it, though tuners are acting flaky, hard to know if it's tivo or the cable. Now it's installing an update .........
     
  5. crxssi

    crxssi Veteran TiVo User

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    Apr 5, 2010
    OK, some time has passed with no more procedural issues. I have now proven beyond any doubt that my Roamio rebooting is, indeed, solved by disconnecting the HDMI cable when the TV is "off", just like Margret suggested. This also means that the repeated rebooting is *caused* by being connected to this particular TV when it is "off".

    I will now move on to trying the TiVo "standby" mode instead of disconnecting the HDMI cable to see if that works as an alternate work-around for this major bug/issue... I should know the results pretty quickly.
     
  6. aaronwt

    aaronwt UHD Addict

    19,167
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    Jan 31, 2002
    Northern...
    Maybe an active hdmi splitter will work?
     
  7. DCIFRTHS

    DCIFRTHS I dumped SDV / cable

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    New York
    Thanks for the updates. This is an interesting (albeit annoying) bug for those people that are experiencing it... I wonder what is happening to trigger the reboot.

    For the record, I don't have a Roamio yet.
     
  8. crxssi

    crxssi Veteran TiVo User

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    Apr 5, 2010
    Margret said it has something to do with the TV model.

    Yes, it is annoying. I fell asleep watching TV, again, and went to bed at 3am, forgetting to put it in standby or unplug the HDMI. It rebooted at 4:12am and then AGAIN at 6:40am this morning.

    (And yes, this ruined my second testing of using standby as an alternative to unplugging the HDMI, but I will keep working on it and should have a conclusion this weekend, I hope)
     
  9. DCIFRTHS

    DCIFRTHS I dumped SDV / cable

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    Jan 6, 2000
    New York
    I'm wondering what those particular models are doing that TiVo can't seem to deal with? Is it the TiVo that can't handle (or ignore) rogue commands, or maybe the devices are doing some kind of polling, and the TiVo isn't handling the request properly? I'm just thinking out-loud :)

    Keep us posted, and I hope you get a fix, form TiVo, soon :up:
     
  10. crxssi

    crxssi Veteran TiVo User

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    Apr 5, 2010
    Testing complete!

    Looks like your prediction was correct! Putting the Roamio in standby is just as effective as unplugging the HDMI cable for preventing the rebooting. Kinda surprising, and much more convenient. Thanks.
     
  11. restanim

    restanim New Member

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    Dec 26, 2007
    Central New...
    Hi all,
    I have a Roamio Plus connected to my Pioneer plasma TV. The model number is PDP-6010FD. My Roamio is connected via HDMI and I am getting the reboot problem. The internet connection is by the wired LAN. My previous DVR was the original Series 3 with no reboot issues.
     
  12. crxssi

    crxssi Veteran TiVo User

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    Apr 5, 2010
    Well, if you are discovering it is rebooting with the TV off, then start putting the Roamio in standby whenever the TV is off. It is easy- just touch the front panel light on the left and wait a moment and it will go into standby. When ready to use it again, just touch that area and it will wake up.

    Margret is putting me into the next beta- supposedly coming in a few weeks, that is supposed to address the issue.

    I have had nearly every TiVo model and have never seen this issue until the Roamio. And this particular 52" Vizio LCD (08-2007) was connected to my Premiere and TiVo HD the exact same way.
     
  13. restanim

    restanim New Member

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    Dec 26, 2007
    Central New...
    crxssi, thanks for the suggestion.

    The reboot does occur while the TV is off, however, I don't want to put my Roamio in stand-by because I watch TV using my Slingbox on my computer in the other room or sometimes at work.

    I have only seen the reboot twice.

    Mike
     
  14. bbrown9

    bbrown9 Member

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    Mar 12, 2011
    Standby won't stop you from being able to do that. It just shuts off the video out port.
     
  15. restanim

    restanim New Member

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    Dec 26, 2007
    Central New...
    The component video out of the Roamio connects to the component in on the Slingbox. If the video out port is off, then there won't be any video for the Slingbox to pass if the Roamio is in standby, right?
     
  16. TiVoMargret

    TiVoMargret VP Product Dev, TiVo

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    Feb 2, 2008
    Silicon Valley
    I believe we have a fix for the problem, and I expect it to be released before the end of the month. If you'd like to help verify the fix, you can sign up for the Beta program. To do so:

    1. Register your Roamio at http://fieldtrials.tivo.com

    2. Send me an email and let me know you've done so. Use the subject: "Roamio HDMI TV issue".

    --Margret
     
  17. crxssi

    crxssi Veteran TiVo User

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    Apr 5, 2010
    Not sure exactly how that works, if it does affect it, then unplug the HDMI each time instead.

    If you have caught it twice, it has probably been doing it dozens and dozens of times you don't know about.
     
  18. restanim

    restanim New Member

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    Dec 26, 2007
    Central New...
    I say I've seen it twice because I caught it live today and there was only one other time where all the tuners were on the same channel.
     
  19. crxssi

    crxssi Veteran TiVo User

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    Apr 5, 2010
    I could swear it is getting worse. I forgot again last night to put it in standby and this time it rebooted THREE times in a 5.5 hour period!

    FAIL: Mon Oct 7 02:30:34 EDT 2013

    FAIL: Mon Oct 7 05:54:48 EDT 2013

    FAIL: Mon Oct 7 06:32:53 EDT 2013
     
  20. moyekj

    moyekj Well-Known Member

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    Jan 23, 2006
    Mission...
    As aaronwt posted above it's likely an ACTIVE HDMI splitter would work around the problem since it would keep HDMI handshake alive with TV off. Or just use component output for now instead. (For those that don't want to wait for fix from TiVo).
     

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