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Unexpected Reboot

Discussion in 'TiVo Roamio DVRs' started by brianric, Aug 30, 2013.

  1. bdspilot

    bdspilot New Member

    82
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    Dec 10, 2010
     
  2. aaronwt

    aaronwt UHD Addict

    19,182
    23
    Jan 31, 2002
    Northern...
    I'm at 7.93 days without a reboot with my Roamio Pro. The reboot eight days ago was a manual reboot when I was having slow guide data sent to my Minis. This was after after changing switches a few times. From a Dlink green switch to Netgear green switch and then to a Dlink Non green switch.
     
  3. aaronwt

    aaronwt UHD Addict

    19,182
    23
    Jan 31, 2002
    Northern...
     
  4. crxssi

    crxssi Veteran TiVo User

    2,791
    0
    Apr 5, 2010
    Not good. Looking at that now shows 51414 seconds. That was only 14 hours ago. If nothing else resets that, it means my unit rebooted this morning without me knowing. But it appears to be the same time my last Service Connection call was made.... so perhaps that resets it?
     
  5. bbrown9

    bbrown9 Member

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    Mar 12, 2011
    I've seen a couple of unexpected reboots tonight. The first was about an hour ago when I exited Netflix. I understand that was an update last week for an issue with reboots related to Netflix. I have that update, so either the problem wasn't fixed or there is an additional problem

    The second reboot was just a few minutes ago while watching a recording of a TV show.

    I'm having Premiere flashbacks.
     
  6. Rootwitch

    Rootwitch New Member

    27
    0
    May 24, 2006
    I'm assuming mine is rebooting too. Twice now, I've come back from a night out to find movies I've recorded broken into 2 segments, with about a 3 minute missing block. IE: Segment 1 of the movie will stop at 54 minutes. Segment 2 will start at 57 minutes. Hopefully there will be a software update to solve this... aggravated...
     
  7. Soapm

    Soapm Active Member

    1,564
    0
    May 9, 2007
    So close,...
    On an unhacked Tivo you would have to pull the drive and run tivopart to see the partitions. The logs will be in partition 9 (var).
     
  8. Soapm

    Soapm Active Member

    1,564
    0
    May 9, 2007
    So close,...
    Another way is to look for split recording in the NPL.
     
  9. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    On a Premiere you can view the logs by the following, but it does not seem to work on the Roamio

    From the Account & System Information menu:
    Press: CLEAR, CLEAR, ENTER, ENTER, 0
     
  10. crxssi

    crxssi Veteran TiVo User

    2,791
    0
    Apr 5, 2010
    Yep, that exact thing happened to me yet again, this week.

    True (see above). But that will only happen if recording something scheduled- I don't think it will even do that on suggestions. Thus, it will be rare.

    I have a feeling my box is rebooting at least a few times a week. I might go ahead and write a monitoring script (with ping) to track how big an issue this is...
     
  11. actionj

    actionj New Member

    28
    0
    Sep 1, 2004
    I love my Roamio but I've also had 4 or 5 reboots. I was watching and recording 3 football games just now and it rebooted. I checked my network settings and sure enough a call was made right before. Questions are.
    1) why in the world are these calls made during day. How can I force them to happen in middle of night?
    2) the call shows as successful. Tivo wouldn't schedule an immediate reboot while I'm recording shows would they?
    3) also what criteria happen for the tivo to force a reboot? Is it just for software updates or are there other reasons?
     
  12. lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    The only TiVo re-boots will be for software updates and take place at 2am if you are not recording, any other re-boots is some bug (or power loss), if you turn on the screen time it will not survive any re-boot, one way to tell if you have had a re-boot.
     
  13. crxssi

    crxssi Veteran TiVo User

    2,791
    0
    Apr 5, 2010
    I am actively monitoring mine now. So far, 28 hours OK.

    Code:
    $ cat pingtivo
    while true
     do if ! ping -qc1 roamio > /dev/null
       then echo "FAIL: "`date` >> /tmp/pingfail
       echo "FAIL: "`date`
      else
       echo -n "."
      fi
     sleep 20
    done
     
  14. crxssi

    crxssi Veteran TiVo User

    2,791
    0
    Apr 5, 2010
    Well, that didn't take long:

    FAIL: Sun Sep 22 06:21:14 EDT 2013
    FAIL: Sun Sep 22 06:21:44 EDT 2013
    FAIL: Sun Sep 22 06:22:07 EDT 2013
    FAIL: Sun Sep 22 06:22:30 EDT 2013
    FAIL: Sun Sep 22 06:22:53 EDT 2013

    And guess when the last service connection was? 6:53am
    Time since OOB Tune Start: 9695 sec (161min/ 2.7hr) which also matches above.

    Since the ping is every 20 seconds, there was a network downtime of between 99 and 118 seconds. Doesn't seem like enough time for a reboot, but the network might come back quickly in the bootup process. I am going to call this the first monitored reboot on my machine. And this is not the first reboot after a service call. I will keep monitoring and building up some solid, empirical data.

    I think there is something very wrong with the Roamio.
     
  15. chicagobrownblue

    chicagobrownblue Active Member

    2,283
    7
    May 29, 2008
    Chicago, IL
    :)
     
  16. aaronwt

    aaronwt UHD Addict

    19,182
    23
    Jan 31, 2002
    Northern...
    It certainly should not be booting. My first Roamio Pro and my replacement have not had any unexpected reboots. I guess except for when my first one took a crap and was stuck at the start screen.
     
  17. uw69

    uw69 Member

    403
    0
    Jan 25, 2001
    Washington
    Dumb question, but unless to are watching when a reboot happens, how can you tell if you have had an unexpected reboot?
     
  18. lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    The clock (if on the screen) will go off, when you press the info button and look at your tuners they will be all on the same channel, and there are other ways to tell.
     
  19. uw69

    uw69 Member

    403
    0
    Jan 25, 2001
    Washington
  20. swerver

    swerver Member

    223
    0
    May 18, 2012
    Mine booted 3 times yesterday afternoon while watching football, all within about an hour of each other. It was very uncool. I was transferring some shows from pc, and also recording on several tuners. My mini booted too yesterday. Both had been stable since my initial couple of reboots the day I set it up a couple weeks ago. Seems like something was going on in tivo land, for several of us to all get the boot around the same time.
     

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