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Unable to hook up 2nd mini to Roamio

Discussion in 'TiVo Mini' started by warner, Sep 15, 2013.

  1. warner

    warner New Member

    25
    0
    Jul 31, 2001
    Concord, CA
    Is anyone having issues hooking up a 2nd mini to a Roamio Plus. I keep getting a V70 error and cannot complete the Guided Setup. Only option i have is to Retry or unplug the power cord and go thru the setup again. I've read some of the other threads here and have tried just about everything that has been suggested except setting up Moca. I've rebooted everything multiple times, renamed Roamio and forced connections. The 1st mini purchased thru Amazon worked right out of the box. No issues there except for using the Trendnet 8 port greenNet switch as posted in another thread. Then I purchased a 2nd mini from Best Buy (open box one). After contacting Tivo, they determined it was a defective unit. So returned it and got a new one from Best Buy yesterday. Called Tivo to transfer the service to the new mini. And again after multiple rebooting, renaming, forced connections, I'm still getting the same v70 error. I'll need to call Tivo again to escalate this issue. It seems very unlikely that I would have 2 defective units in a row.
     
  2. jdmass

    jdmass Member

    94
    0
    Dec 1, 2002
    Westborough, MA
    I'm using a Roamio Pro with 2 Minis - no problems with setup here.
     
  3. geekmedic

    geekmedic TiVo Fanatic TCF Club

    512
    0
    Apr 4, 2003
    Atlanta, GA USA
    Not sure what's up with your setup, but I'm running 4 Minis without a problem.
     
  4. wildcattdw

    wildcattdw New Member

    9
    0
    Sep 15, 2013
    Yep, just completed my third Support contact (one call and two chats). The gentleman that helped me said he engaged a supervisor and they have been having problems with the Minis taking longer than expected to get the MAK. He suggested trying the setup every few hours and giving it another 24. I got my second Mini Friday afternoon, so today is two days. We'll see if it works.

    I love the Roamio though.

    T
     
  5. NJguy

    NJguy New Member

    86
    0
    Sep 10, 2013
    I had problem with my 2nd mini also. Made one call to tech support and the guy was useless. I was on the "Tivo DVR Not Found" screen and he couldn't help me because the Mini was not connected to the same router as the Roamio. My house is pretty well hard wired but I have a few bridges throughout the house. So my current Mini is set up from this way: Router goes to a bridge. That bridge then connects to my 2nd bridge which is where my Mini#1 is set up. I bought another mini and hooked up to the first bridge (the one that passes through to my 2nd bridge with a mini working fine) and couldn't get a connection. Again, guy didn't want to help me at all.

    So, I connected via MoCa and it still wasn't working. I called tech support again and got Dustin (I think that was his name) and he was outstanding. Spent 40 minutes working through this problem with me and when we finally got the Moca working he wasn't satisfied with that because he felt it should work fine through ethernet and felt it was a better connection than Moca.

    So the long and short of this is, if you have a cable wire in the room of your mini set up as moca first (love that it's built into the Roamio). Once you have that set up you can get into the settings menu and switch to ethernet (which is what he helped me with) and all is fine. You may have to call tech support though to get them to work through it with you. Hopefully you don't get the first guy that I dealt with.
     
  6. lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    I set up a system (at a friends home) with 5 Minis and a Roamio Plus, no problems.
     
  7. hopefulboydy

    hopefulboydy New Member

    78
    0
    Jul 11, 2003
    San Jose, CA
    Im having the exact same problem but in my case its with the 3rd MINI.
    The first 2 worked great and installed as expected.
    This time, its been a nightmare. After 3 calls with Tivo support they suggested getting a new mini. After transferring the service to the new mini .... the exact same issue. It doesn't see any compatible TiVo on my network. I have a Roamio ... but I don't know anything about MOCA and what Ive seen on tivos website doesnt explain the connections very well.
    Each of my rooms has cable from the room to the splitter in the garage which then goes off to Comcast. I already have the roam connected to the cable network but I don't think its as easy as connecting the mini to the cable outlet. ... is it? Do I need some sort of cable switch ?
    I want to try Moca to rule out that its my Ethernet network but if I need to buy something, then I cant do that today.
    thanks, hopefulboydy
     
  8. hopefulboydy

    hopefulboydy New Member

    78
    0
    Jul 11, 2003
    San Jose, CA
    So setting up Moca was as simple as connecting the mini to my coax outlet, enabling moca in my roamio plus and selecting moca in the guided setup after a restart of the mini.
    Now the bad news ... my problem is not a networking issue as I get the exact same v70 error screen.
    I hope its the MAK issue already mentioned as this is getting very very annoying. :(
     
  9. hopefulboydy

    hopefulboydy New Member

    78
    0
    Jul 11, 2003
    San Jose, CA
    So just got off the phone with Tivo for the 5th time.
    The person I spoke to said that he checked and it seems this issue has been reported numerous times now, enough to make it be caught in their "trend-tracker".... and they are now going to investigate a potential issue on their end.....whatever than means.
    I will try again in 24hrs and see if the issue is resolved.
     
  10. warner

    warner New Member

    25
    0
    Jul 31, 2001
    Concord, CA
    Thanks for the update, Hopefulboydy. I'm close to giving up on this. This Mini is going into my Fitness Room so which means I probably won't even use it that much anyway :). It just shouldn't be this difficult and frustrating. Well, as long as my Roamio and Mini #1 is working, i'm still happy.
     
  11. mcomer

    mcomer New Member

    49
    0
    Jan 20, 2003
    I had this problem with my install over the weekend, and the helpful person on Tivo phone tech support told me they had been receiving a number of calls about it. We ended up solving it pretty easily via forcing two connections back to the mother ship from the Roamio then restarting it. After that, a simple click of the "retry" on the Mini connected right up, no need to even restart it. The tech said that for some reasons the servers at Tivo were not always reliably sending the TSNs of other new Tivos down to the Roamio on initial calls, so a few forced connections and a reboot seemed to be required.
     
  12. hopefulboydy

    hopefulboydy New Member

    78
    0
    Jul 11, 2003
    San Jose, CA
    Thanks for the info.
    I will try forcing a couple of connections as soon as I get home later.
    I had done a couple over the weekend but maybe it hadn't successfully got the info.

    One question though .... when you get to the error page on the mini does it show no TiVos or does it show your Tivo but it is grayed out (not selectable)? I ask as when I installed my 2 other minis, when I get to that part of the setup, my Roamio would show on the mini but I couldn't select it. I had multiple tivos on the network at the time. The other 2 tuner tivos were always grayed out of course. Then after I did a forced connection of the Roamio and tried again, the Roamio was no longer grayed out at the Mini and I could select it.

    However this issue is slightly different as the Romaio isn't found at all ... so doesn't even show at all.

    Hence my question.
    regards,
    hopefulboydy

    added later: 2 forced calls, a reboot and still the same problem.
     
  13. wildcattdw

    wildcattdw New Member

    9
    0
    Sep 15, 2013
    Here's my update:

    I had been fighting with the second Mini since Friday, and after a bunch of calls, the support tech suggested replacing; sounds familiar, yeah? Only been about 9 hours, and still have not had any luck with the replacement. As soon as my wife is done watching DWTS I'm going to do a couple forced connects and restart.

    T
     
  14. kherr

    kherr Member

    136
    0
    Aug 1, 2006
    I had troubles installing my second Mini also. I changed cables, ports on the switch, phoned home (both Mini and PXL4), restarted install, rebooting ....., called tech support, the whole nine yards. I wasn't about to send it in. Swapped it with my working Mini and it installed right away. Went down placed it where it started out (same cable, port ...) and haven't had a problem since.
     
  15. wildcattdw

    wildcattdw New Member

    9
    0
    Sep 15, 2013
    I have moved mine around to different Coax connections, even tried an ethernet connection. I have not had any problems with the connection sequence.

    I just completed a double phone home - reboot and the second mini's not yet working. *sigh*
     
  16. LJP

    LJP LJP

    13
    0
    Aug 6, 2010
    Having same issue, 1st Mini was simple to connect/activate...second one is being difficult...Day 3 and so far ...no connection. Support says it needs a specific update to recognize the Roamio and although it has updated, still an older version...be patient...give it another 24 hours....sheesh!!
     
  17. wildcattdw

    wildcattdw New Member

    9
    0
    Sep 15, 2013
    That's an interesting point, and one that I mentioned to TiVo Support. When I installed the first Mini, it happily told me an update was available and proceeded to download/install/reboot. The second Mini (and subsequent replacement of second Mini) have not updated. I did mention this fact to TS, and he thought that was OK, the Mini was at a new enough version to work with the Roamio.

    Maybe not important, but perhaps a clue?
     
  18. warner

    warner New Member

    25
    0
    Jul 31, 2001
    Concord, CA
    When I called yesterday afternoon, tech support told me the Mini that wasn't working was running an older version (compared to my working Mini). He wasn't sure if that was the cause of it so he escalated my case to the engineers. Day 6, 2nd non-working Mini.
     
  19. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,435
    158
    Apr 17, 2000
    Nevada
    Are you guys all using MoCa? Is it possible the MoCa signal simply isn't good at the new location? Try swapping your other, working, Mini into this new position and see if it works there. That will tell you if the MoCa signal is good or not. If that Mini works then I'm betting it's an account issue. Try rebooting the Mini and run through the setup until it gets to the point where it makes a call. Then do it again a couple more times. Also force a call on your Roamio a few times.

    The Roamio itself does not know, or care, how many Minis are set to use it as a host. As long as the account information matches up and they can find each other on the network you should be able to hook up as many as 9 Minis to a single Roamio. And the only reason there is that limit is because TiVo has a max of 10 devices on a single account.
     
  20. warner

    warner New Member

    25
    0
    Jul 31, 2001
    Concord, CA
    I'm not using MoCa. Everything is hooked up via gigabit ethernet. Also tried hooking up both the non working minis to the location where the good mini is but still got the same error. And when i hook up the good mini to where the bad mini is located, the good mini continues to work fine.
     

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