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Two THR-22 bugs?

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by Klankster, Jun 2, 2012.

  1. chamelea

    chamelea New Member

    108
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    Feb 18, 2004
    USA West Coast
    I can confirm the list of 4 problems. In fact, it occurs to me that the blank recordings are a result of having a "record" scheduled on a tuner that has lost its buffer. I can't recall for sure, but I think I've actually tried "recording" when a tuner's buffer is lost, and the blank recording was the result.

    Also confirm the other solution I've seen here - red reset button clears the problem.

    I've seen no other reference to a band-stop filter as a solution. Surely cannot complain about the cost, but I'm curious exactly which device might work? There are different ones available, some even recommended for DirecTV. But on those websites, none are suggested for the THR-22. What is the logic that might support this as a solution?
     
  2. Sheffield Steve

    Sheffield Steve Member

    74
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    Jun 11, 2010
  3. mjitkop

    mjitkop New Member

    382
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    Oct 3, 2002
    CT
  4. Sheffield Steve

    Sheffield Steve Member

    74
    0
    Jun 11, 2010
    I directly connected the filter to the receiver, so yes you would need four

    Prior to that I had the dish power supply next to the receiver. Maybe that was causing some sort of interference to the DVR. Who knows!

    What I do know is that I had constant issues with the system, including pixelation, loss of satellite signals, blank recordings, etc. I was rebooting at least weekly. As soon as I added the filter all started working fine and has been for months now.

    Just a thought, but why don't you try adding a filter to just two of them and conduct a controlled experiment?
     
  5. Valleymitch

    Valleymitch New Member

    2
    0
    Apr 26, 2013
    I too am having the same live pause problem on both of my units. When I called DirecTV tech support they also told me that they had never heard of this issue. They said that they will find a fix or get TIVO involved in fixing the bug. After reading this forum I am convinced I will need to fix it myself and not wait for what could be years. I am ordering the Band Stop Filter BSFR01 from eBay for $2.88/free shipping tonight. At least if it doesn't fix the problem it was a fairly inexpensive experiment. I'll post again and let you know if it worked.

     
  6. litzdog911

    litzdog911 TechKnow Guide

    12,018
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    Oct 18, 2002
    Mill Creek,...
    You can get BBC filters from DirecTV for free.
     
  7. frankygamer

    frankygamer New Member

    178
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    Mar 18, 2002
    I think it's safe to say the reunion of TiVo and DirecTV has been nothing but a big farst. The THR-22 has been out how long without a firmware update? 16 months? How many DirecTV receivers hit the market and don't get any updates for 16 months? And regardless of what of what the DirecTV fanboys say, it is a DirecTV DVR. It says so on the box, the bill, the GUI, etc.

    TiVo sees no value for improvements vs the risk of DirecTV denying any updates. I assume TiVo is fine with this as they get some $$$ out of the no litigation clause in the contract. More $$$ then investment of improvements of the THR22 vs the risk of DirecTV pulling the plug. DirecTV is happy as they can use the TiVo name and bait and switch customers their products.

    I guess this is all fine but being one of the idiots why fell for the THR22, I definitely feel screwed by both companies but since it's a DirecTV receiver, I put more blame on them for providing a unsupported product. I've been jumped on that I should of known what the THR22 was and wasn't but who would have expected 16 moths without a update? Would the DirecTV fanboys be accepting of a 16+ month and counting 'no update' period of time on any other receiver?

    I sent my THR-22's back and went back to cable with the minimal DirecTV package until the cancellation fee makes sense.

    The HR34/Genie or whatever they call it is a great DVR on it's own but it still is in constant catch-up mode with TiVo Premier features that honestly aren't a big deal for most on a DVR. But that still doesn't clear DirecTV of releasing the THR22 using the TiVo name without support. The crappiest answer to why there are no updates to the THR22 is saying just buy a HR34. Completely ignores the real issue of releasing a DirecTV receiver with TiVO Lite without being upfront this product was not going to be supported.
     
  8. BOBCAT

    BOBCAT New Member

    388
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    Nov 28, 2002
    SF bay area
    Valleymitch,
    That is the standard line from D* tech support, "Oh, We never heard of that issue before"
    They probably read that line from a script just like the CSA's do.
    Most of the time, they will just offer you $10 off of your bill for 6 months, tell you that they will look in to it for you, then you will never hear back from them.
     
  9. xoraclez

    xoraclez New Member

    1
    0
    Sep 22, 2008
    Just to add a little more info to this "bug". I've noticed this live buffer problem only happens on certain channels.

    It mostly happens on sports channels (like NHL network), and goes away on its own after some time.
    Next time it happens, I'll double check to see if the same behavior occurs on my HR-34.

    When attempting to record a program on a channel with this problem, the error message in the log shows "Program not recorded, this channel was removed from your lineup", even though clearly I am able to view this channel "live".

    I've done some searches and have not been able to conclusively identify if a "broadcast flag" is being used to prevent DVR recording of the channel, but suspect this may be the cause, and therefore it may not be a "bug".
     
  10. Valleymitch

    Valleymitch New Member

    2
    0
    Apr 26, 2013
    I spoke with DirecTV tech support again. They are still reading from their script saying that the programmers are working on this issue and will have it fixed very shortly. I told them that was BS since the internet has been talking about this issue for over a year with no fix to date. They had no answer to that but were very nice and apologized for our unhappiness.

    I tried the band stop filter with no success. All it did was cause me to lose some channels. I tried the tech support advice of "turning off/unplugging the receiver for four hours so that it would reset itself and look for software updates". Unplugging it definitely worked better than the standard reboot. So far it seems to be working but...this is an intermittent issue so who knows how long it will work?

    Bottom line is that we are still TIVO interface fans and prefer losing the program transfer/streaming features vs going to the DirecTV interface which I agree is always playing catch up to TIVO. If all I need to do is unplug the receiver for four hours every now and then I guess I'll have to live with that. But I'm calling them back next week and get my monthly bill reduced for a while. I will say that DirecTV is good at customer retention.
     
  11. Klankster

    Klankster New Member

    89
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    Aug 12, 2004
    Port...
    Valleymitch, can you look at your system information and let us know what version of software your unit is using? If it updated, I'd like to know what the version number went to so I can check mine and see if I have the same one.

    Our THR-22 has been having the buffer loss all day today and my wife and I are sick of it. The "four hour" thing would be great if it works.

    I also reported this to DirecTV today, for all the good that will do.
     
  12. midas

    midas I heard that

    12,331
    8
    Jun 1, 2000
    Montgomery,...
    I did get an update this morning. The version number is 01B5.
     
  13. Klankster

    Klankster New Member

    89
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    Aug 12, 2004
    Port...
    Cool. Please let us know if you see the "dead buffer" bug -- I checked and mine is still on 018A; I'm going to try to force an update tonight, I think.
     
  14. midas

    midas I heard that

    12,331
    8
    Jun 1, 2000
    Montgomery,...
    I don't watch much live TV, and with the sporadic nature of that bug, I've only seen it twice. So i probably won't be the best test bed.
     
  15. Klankster

    Klankster New Member

    89
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    Aug 12, 2004
    Port...
    My unit updated to 01B5 yesterday morning. (Fingers crossed)...
     
  16. mjitkop

    mjitkop New Member

    382
    0
    Oct 3, 2002
    CT
    All my 4 THR-22s have the latest software version 0x01B5.
    Last Friday I installed band-stop filters at the input of all of them.

    On Monday, one of them experienced a blank recording just like before.
    Yesterday, another one had the same issue.
    Today, another one had the live buffering issue.

    So, for me, the new software version hasn't fixed the issue, and the band-stop filters haven't helped at all either.

    Conclusion: it seems to me that it must be a software bug. :mad:
     

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