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Two Roamio Pro units, both defective with front panel issues?

Discussion in 'TiVo Roamio DVRs' started by shrike4242, Jan 10, 2014.

  1. shrike4242

    shrike4242 Member

    276
    0
    Nov 30, 2006
    Saint Louis, MO
    I purchased a Roamio Pro directly from Tivo on 12/27/13 under the "save $100 when transferring the service from another device", working to have this upgrade a S3 that has been in service since 2006. The Roamio Pro arrived on 01/03/14 and I worked through activating it with a service transfer and then activating the S3 again to get shows pulled off of the S3 to the Roamio Pro.

    Over this past weekend in the process of doing the transfers, I noticed that the blue transfer indicator light on the right section of the front panel on the Roamio Pro would not light up at any time. The green power indicator and the amber response indicator on the left side of the front panel would light up, though nothing on the right side of the front panel. Called Tivo Tech Support on 01/06/14, asked them about the transfer light not illuminating on the front panel and the tech confirmed that the light should be on when transferring the shows from another device to this unit. The tech then went to go start discussing doing an advance exchange of the unit and while on hold about that process, the call ended on Tivo's end. Not wanting to start over again with another tech support discussion, I ordered a new Roamio Pro from Amazon on 01/07/14.

    The new Roamio Pro arrived on 01/09/14 and I set it up this morning (01/10/14), having called Tivo last night to move the service from the first Roamio Pro to the new unit and then temp activate the old Roamio Pro so I could pull shows from the old Pro to the new one.

    After starting to transfer shows, this second Roamio Pro also didn't have the blue transfer light illuminate on the front panel like the first unit. I can't check to see if the record indicators light up since I've had issues with Charter and getting cable cards to pair up with the first Roamio and they're showing up next week to bring a tech, multiple CableCards and multiple tuning adapters with them to get the CableCard issue worked out.

    I've called Tivo tech support about the second unit and they're completely baffled about the situation with both units. Since the first rep indicated that the first Pro is defective, it's not a huge leap to assume the second one is also defective.

    I would think that the chances of getting two devices that are defective from two vendors that were manufactured more than a month apart is pretty much zero, especially when it's the same defect.

    From every illustration I've seen on the Romaio product page (www.tivo.com/shop/roamio), the Transfer indicator is clearly shown next to to the recoding indicators.

    I have both units being replaced from both Tivo and Amazon and I hope to get a working unit on Monday.

    Has anyone purchased a Roamio Pro and had a non-working front panel display? Seems like an odd issue and I couldn't find anything in any searches about this being an issue.
     
  2. sbourgeo

    sbourgeo Hepcat Daddio

    7,443
    0
    Nov 10, 2000
    New England
    Haven't heard of that issue either. I got my Pro directly from TiVo in early December and the blue transfer LED works just fine.
     
  3. shrike4242

    shrike4242 Member

    276
    0
    Nov 30, 2006
    Saint Louis, MO
    I could see maybe getting one unit that's defective, though two from two different vendors, manufactured over a month apart? That's some very odd luck indeed.

    I don't mind being the "lucky" guy in this situation, though one would have been more than enough.
     
  4. aaronwt

    aaronwt UHD Addict

    19,190
    25
    Jan 31, 2002
    Northern...
    On my Roamio Basic the Blue Transfer ring is very dim on half the circle. Like barely visible. I figure the LED is out of position. If I ever open it up I will mess with it, but otherwise I didn't bother. Although if it had been out completely I would have exchanged it.
     
  5. shrike4242

    shrike4242 Member

    276
    0
    Nov 30, 2006
    Saint Louis, MO
    Would you mind snapping a pic and post it in here?

    I'm curious what "barely visible" looks like. Also, if you could grab the picture when it's recording, as a comparison, it would be helpful.
     
  6. aaronwt

    aaronwt UHD Addict

    19,190
    25
    Jan 31, 2002
    Northern...
    It really depends on the viewing angle how little is visible. But the blue circle is a night and day difference when compared to what it looks like on my Roamio Pro. Which has the entire Blue circle illuminated.

    I'll take a pic when I get home tonight.
     
  7. sbourgeo

    sbourgeo Hepcat Daddio

    7,443
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    Nov 10, 2000
    New England
    FWIW, the blue light is also very visible on my Roamio Pro.
     
  8. crxssi

    crxssi Veteran TiVo User

    2,791
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    Apr 5, 2010
    You are probably exactly right. On mine, it is incredibly bright.
     
  9. crxssi

    crxssi Veteran TiVo User

    2,791
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    Apr 5, 2010
    Are you sure it really *is* transferring the show successfully when the blue light never comes on? I have had several experiences where the blue light never comes on, but that is when the transfers are failing to ever work and I end up having to cancel things and reboot both TiVo's. (Thankfully that hasn't happened in quite a while now).
     
  10. shrike4242

    shrike4242 Member

    276
    0
    Nov 30, 2006
    Saint Louis, MO
    I spot checked numerous shows out of what transferred, and the transfers did happen, as the shows played from beginning to end without issue.

    The same situation happened with the first set of transfers from my S3 and multiple Premiere units to my first Roamio Pro as well as from the first Roamio Pro to the second Roamio Pro. Both times, the light didn't come on in any fashion, dim or otherwise.

    EDIT: I just watched a show from the Roamio Pro on a Premiere XL and it worked without any issues.
     
  11. MrPlastic

    MrPlastic Member

    36
    0
    Apr 27, 2008
    Austin, Tx
    Hi Shrike 4242

    I purchased a Roamio Pro from a Fry's when it was just released. Tivo was overwhelmed with orders and I got the pro because it was the last one or I would've gotten a plus. Anyway the right side indicator lights were out. It took me a while to figure it out. And I found some one else had the same problem in the forums. I was able to exchange with Tivo with no problem and as the customer rep pointed out anything they sent out was double checked for problems. The new unit was fine.
     
  12. aaronwt

    aaronwt UHD Addict

    19,190
    25
    Jan 31, 2002
    Northern...
    I took a couple of bad cell phone pics on Friday but forgot to upload them. So here they are.
    Here is my Roamio Basic transfer Ring

    [​IMG]

    Here is my Roamio Pro transfer ring

    [​IMG]
     
  13. steve614

    steve614 what ru lookin at?

    10,722
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    May 1, 2006
    Dallas, TX
    Do the Roamios use a light tube to transfer the light from the LED on the MB to the front panel?
    If so, it's probably just a matter of the light tube being slightly out of alignment.
     
  14. shrike4242

    shrike4242 Member

    276
    0
    Nov 30, 2006
    Saint Louis, MO
    Good to know I'm not the only person so far that ran into this issue.

    See, I don't even have that on either Roamio Pro I've pulled out of the box so far. As MrPlastic mentions above, he had the same issue and he had to replace it through Tivo.

    I do see the differences between the two units and I'm surprised there's that much variance on the light brightness.

    My issue is that I didn't notice it before I started to pull content from my S3 over to the first Roamio Pro, though the second one I checked immediately before considering it an issue and found it immediately.

    I would assume the same for how it works, so it wouldn't surprise me if that's all that it was. As I'd rather not crack open a new Tivo for a reason that I shouldn't, then hopefully when they get my unit back, they adjust whatever issue is causing the light not to show up.
     
  15. shrike4242

    shrike4242 Member

    276
    0
    Nov 30, 2006
    Saint Louis, MO
    Set up the replacement unit I was sent from Amazon and I have a bright blue transfer indicator. It's also an early September-manufactured unit like the first Amazon-shipped unit, with a TSN slightly lower than the first unit.

    Never thought I'd be so happy to see a blue light on the front of a Tivo. :eek:
     
  16. sbourgeo

    sbourgeo Hepcat Daddio

    7,443
    0
    Nov 10, 2000
    New England
    Good news, hopefully this one will live long and prosper!
     
  17. shrike4242

    shrike4242 Member

    276
    0
    Nov 30, 2006
    Saint Louis, MO
    To give an update since my last post:
    1) The 2nd unit from Amazon has been working great without any issues. All of my content has been pulled off the initial unit.
    2) I've had multiple conversations with TivoMargret initially via email about this issue and then multiple phone calls from reps inside Executive Relations in working through the issues with the non-working units. The non-working/initial unit bought from Tivo is going back to Tivo's HQ in California where they're going to dissect it and see what the issue is with the right side of the front panel.
    3) The replacement unit sent from Tivo is on the way back for a refund as the one I bought from Amazon dropped in price down to $433 to deal with a third-party vendor dropping their price to $399 without fulfilling orders, detailed here:

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=513413

    Ended up with the difference back from Amazon since it was within 7 days from date of receipt, so ended up with a Pro for $433 after all the headaches subsided.

    I do have to say that I have been extremely impressed with the reps I've spoken with at Executive Relations and they certainly made me feel like a valued customer in working through all of these issues.
     
  18. Millionaire2K

    Millionaire2K New Member

    161
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    Jun 15, 2008
    Philadelphia
    Well I hope to get some help now as today my RED rec light stopped working. Its been working fine for the past few months. I recorded a ton of show over the past 2 weeks and it worked great. Now today the red light no longer works. I find it hard to understand how a led could just stop working within a few months. My Tivo has not been moved or abused.

    I don't want to exchange a box over a dang light. But I also don't want a broken Tivo. I feel like something else may be the problem.

    I rebooted and confirmed the from panel settings.
     
  19. bmgoodman

    bmgoodman Member

    971
    2
    Dec 20, 2000
    Northern...
    Not to get into the whole "warranty voiding discussion", if you take off the case, look at where the front panel wires connect to the motherboard. I suspect that if you make sure they're securely connected, your front panel light problem will go away.
     
  20. Millionaire2K

    Millionaire2K New Member

    161
    0
    Jun 15, 2008
    Philadelphia
    BEST ADVISE EVER!!

    I removed the cover and instantly saw the problem. The cable was put in crooked and was half out. I pushed the other half down and BAM, it WORKS!!

    WOOOO!

    Thanks a "Million"
     

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