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Discussion in 'TiVo Series3 HDTV DVRs' started by dlfl, Apr 18, 2010.
Both of mine have changed to 6/19 as well.
This afternoon at 2:13 pm my TA rebooted itself, or TWC did it. After it completed and my TiVo reaquired channels, I found the boot time was updated to the current time and my Sub Expires time had moved out 4 days to 0623.095200. I checked the TA firmware version and it's still .1001, so it wasn't a software update. The previous two times TWC updated my Sub Expires date, it DID NOT reboot the TA (I checked the boot time).
I've never had a problem of spontaneous TA reboots before, and since the Sub Expires time updated, I strongly suspect TWC did this. (Who knows why.)
It's a nuisance because it interrupts what you're watching to put up the "A Tuning Adapter is Connected to your TiVo" message (twice), then two minutes of watching the rotating wheel.
I checked both of mine and the Sub Expires on both is now updated to 0623.095200 as well. The difference for me is that looks like my TAs did not reboot. My last boot date shows as 5/13 which is when I last made my monthly call to TWC.
One of mine changed to 0623.095200. Neither one rebooted though.
No rhyme or reason to all this! (But why am I surprised? )
I view all of this as a positive! Two Sub Expires updates within a few days of each other proves to me that what happened over the weekend wasn't a fluke.
I hope it keeps up. (Without the reboots, that is... )
I felt a lot more positive about it until the reboot. But really the arbitrary nature (one user gets only one of two TA's updated, another gets both, another gets a reboot plus an unneeded update) plus, as always, not knowing what is behind all of this, is disappointing. Plus knowing there is no one who can (or will) authoritatively give you the full story. But enough of that -- I'll join you in feeling positive, since things are generally better than they were overall. (In other words, I guess a TA reboot in the middle of the day is better than having to call TWC for 8-blinks!)
I didn't say it was the ideal solution, but it is a positive step. As you well know, things are rarely perfect with TWC... We probably will never know the full story.
When it comes to TWC, I've learned to take what I can get when I can get it.
I have 2 TA's in SW Ohio.
Was getting the 8 blinks in the middle of the month e.g in mid March and April.
In first week of May when I started checking exp dates, both were set to expire on 5/27.
On 5/21, one of the TA's changed to 6/18, the other stayed at 5/27.
Yesterday, both changed to 6/23 and both rebooted.
This is much better than spending 20 minutes on the phone getting the boxes reset because of 8 blinks.
Another Sub Expires update just one or two days after a reboot/update, now at 0624.112800 -- no reboot this time. Don't know whether it occurred last night or the night before, because I didn't check it yesterday.
My 8 blink cycle worked liked clockwork yesterday. My expiration was 5/25 1440 and sure enough when I got home, 8 blinks on both. Called TWC and then ended up getting transferred to the CableCard Hotline. He was very nice and knew exactly what was going on and said he didn’t mind one bit their # was posted here and some of us are calling. He also stated they knew about the issue and they are working on a auto renewal process. No indication on timeframe. Anyway, this is what we did in order.
Step 1 - Balancing Hit (O7 Screen and hit enter)
Still had issue
Step 2 - sent hit to each TA. I think it is a "reboot" hit. He said this is what we send to TA's that are "bricked"
I was solid green and the TA got its new date but still couldn’t tune channels…lots of them . Got a message about no cable signal on the TiVo.
Step 3 - Powered off each TA
This is the first time I had to go through all 3 steps as usually #1 takes care of it. He stated from some reason he has to do #3 more often now. No clue why. My next opportunity is June 24.
What kind of hit was sent in Step 2? We have yet to see a set of steps that will work every time for every TA.
The NCCS has been saying things like that for months now. Things seem to be getting better (in SW Ohio at least) but is that what they're talking about?
I am wondering if step #2 was the restaging hit sent from the "DNCS"
Yea, nothing new on we are working on it for sure. As for the steps, although I may not need to use all 3 every time, it is the same 3 steps every month for me. Early on I would only do step 1, then my TA was bricked (couple of months ago) and we had to do step 2 and then yesterday was the first time I had to actually do step 3.
Pain in arse! At least I know exactly what to say and can help direct them away from a "truck roll" now.
The person on the phone said they call the headend sometimes to restage but that was not what he did for me.
Just checked mine. No change for me, still at 0623.095200 on both.
Why am I not surprised...
Edit: Whoops! I just checked again at 7:00 PM and Sub Expires has updated to 0625.130400 on both. It doesn't appear to be any set schedule as to when these things update!
I still have one for 6/23 and one for 6/19. No changes since Monday, but as long as they are updating, I'm happy. I haven't actually had to call since mid-April.
Now that is a definite understatement! There doesn't seem to be anything definite, or uniform for all users, about TA's on our system.
I picture a hacker at TWC playing with scripts -- just be glad the scripts don't control missile launches!
Another update without reboot last night, now at 0705.032800. TWC seems to have this fixed, for me at least.
Mine updated last night as well. Mine is at 0703.001600