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TWC SW OH: Do you get TA 8-blinks every month?

Discussion in 'TiVo Series3 HDTV DVRs' started by dlfl, Apr 18, 2010.

  1. May 14, 2010 #81 of 138
    dlfl

    dlfl Cranky old novice

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    Great info, thanks!

    So what does the TA do if it gets just the right ("refresh") hit? Does it reboot, or stop blinking or what? How do you know it got it? In other words, what does it do during the "initialization" you mention? How do you know when to push the power button?
     
  2. May 14, 2010 #82 of 138
    SASouth

    SASouth Member

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    Bear in mind that I'm telling you this from memory. I may be leaving out a detail.

    Basically the refresh hit causes the TA to do a soft reboot. The light will briefly stop blinking, and the TA Diagnostics screens will say that there are no diagnostics available.

    Next, while it's initializing the lights will begin blinking again with a different sequence. The TA Diagnostic status summary screen will say that the status is "Initializing."

    When it is finished initializing your Tivo should pop up a screen telling you that it found a Tuning Adapter. The status summary screen on the TA will say the status is "Ready." Once it goes to "Ready", you can check the Sub Expires screen to see if the date has changed. If it hasn't your TA will probably need another refresh hit.

    At this point the light on the TA should be off. That's when you hit the power button on the TA. If the hit was successful, then the light will come on and stay solid.

    The Tivo will need a minute or so to find all of the channels but that shouldn't take long at all. After that, it should be good to go with no hard reboot of either the Tivo or the TA.
     
  3. May 14, 2010 #83 of 138
    dlfl

    dlfl Cranky old novice

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    So this involves a reboot of the TA, about as extensive as it can get, other than also having to reboot your TiVo. (Usually after my TA reboots, either manually or by a hit, I have to reboot my TiVo also to get it to do the "Acquiring Channels" thing. This is even though the TiVo knows that the TA has been reconnected or rebooted.)

    Presumably the scheduled TWC signals that update Sub Expire (when they work) don't involve all this. (??) Or maybe the TA is rebooting in the middle of the night and it's transparent to the user. (?). One could tell by monitoring the boot timestamp in the TA diagnostics. (If one of these scheduled refreshes ever works for me, I will check. :rolleyes:)
     
  4. May 14, 2010 #84 of 138
    jmaditto

    jmaditto New Member

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    Columbia, SC
    I’m in Columbia SC but reading this thread sounds like what I have experienced and have dealt with this over the last 4 months, I feel now I finally have resolution. When I type resolution, I mean I know exactly what to tell the CSR to do so get my TA’s reauthorized. Here are my thoughts.

    First, let’s level set just to make sure we are having the same issue. I see my TA in an 8 blink cycle and no SDV channels are tunable. Second, I go into the TA Diag and at the top of page 1 of the Navigation Map and select “Status Summary.” In there I see “INITIALIZED” and “Ready.” I go back to the main page 1. Have to go all the way to the bottom of page 1 arrowing down through all the menu items until reaching “Next Page” and select it and then select “Tuning Resolver” at the top. In there I see “Authorized = Disabled.” When working properly it shows as “yes” and OpStatus=Ready. Anyway, once I verify I’m “Disabled” I’m ready to call TWC CSR.

    Here is exactly what I do. After explaining this is a monthly call and I have written down what they need to do, I say I need a “Balancing Signal” or “Addressable Hit” or “07 Screen hit” please. They usually ask if I worked for TWC at this point. The reason I give all three is b/c it is apparently it is called by different names. 07 Screen hit is b/c they go to screen 7 and then “enter” to send the balancing signal. This is sent to my account and not a specific device. Almost immediately my TA will stop blinking and then reboot. I then go and chk the status as I described above. Patience is a virtue as sometimes it takes 15mins before in the “Tuning Resolver I see “Authoized=yes” and “OpStatus=Ready.” Now, if I don't see my TA react when they send this signal, I know it is locked up. In that case I have them send a hit signal to each TA to “unlock it” and then send the balancing signal again. Problem is resolved and I'm all authorized again. Some of this came from the NCCS hotline guys.

    Anyway, maybe this helps maybe not....it works for me. Good luck.
     
  5. May 14, 2010 #85 of 138
    SASouth

    SASouth Member

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    My point was that I did not have to physically power down and restart anything. The simple act of them sending the refresh hit causes the TA to restart. The last two times I went through this I did not have to reboot the Tivo.

    I'm only recounting my experiences from yesterday here and what I think I've learned. Your experience may represent something entirely different.
     
  6. May 14, 2010 #86 of 138
    jmaditto

    jmaditto New Member

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    Columbia, SC

    SASouth - I'm seeing the same. The hit you are referring to is the balancing signal I'm referring to in my post above. It just cycles my TA.
     
  7. May 14, 2010 #87 of 138
    dlfl

    dlfl Cranky old novice

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    That's a good point, especially if your TA is hard to access. For ten months now when I've called local or NCCS support for 8-blinks, the first thing they've asked me to do is power-cycle the TA. When you last called in did they try to get you to do that?
     
  8. May 14, 2010 #88 of 138
    SASouth

    SASouth Member

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    Jun 5, 2004
    I've never had the opportunity to talk to the NCCS. I guess that the good news there is that I've always been able to work with local support to get it resolved.

    I've rarely been asked to power cycle the TA. That's not to say that I haven't tried it myself a few times here and there. It never has helped. The only thing that I've seen work is the hit.
     
  9. May 14, 2010 #89 of 138
    dlfl

    dlfl Cranky old novice

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    You've been lucky there! On several occasions, local support had no suggestions other than a truck roll. NCCS saved the day in those cases.
    Our experiences agree in that I've never seen a reboot help either.
     
  10. May 14, 2010 #90 of 138
    squiddohio

    squiddohio New Member

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    On just about any call, the first suggestion is almost always to reboot whatever it is that you are calling about.
    And my answer is just as invariably "I just did that."
     
  11. May 14, 2010 #91 of 138
    dlfl

    dlfl Cranky old novice

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    Me too, because usually I just did it. In your case is it true or just a way to avoid doing something useless? :p
     
  12. May 14, 2010 #92 of 138
    squiddohio

    squiddohio New Member

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    I always really do it before the call for the same reason it's the first thing suggested: it often solves the problem.
    Not this one we are discussing, but many.
     
  13. May 15, 2010 #93 of 138
    dlramsey

    dlramsey New Member

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    Feb 19, 2006
    So, after watching daily for a week, my sub expires date incremented this morning from 0604.133600 to 0613.192800. Looks like a weekly, not a daily process. Anybody else see a change overnight?
     
  14. May 15, 2010 #94 of 138
    dlfl

    dlfl Cranky old novice

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    Yes! But strangely not as far out. Mine only went to 0611.161600. It had been 0604.050400, very close to your previous date.

    My TA last boot time did NOT update (still 5/6/10) so that answers the question I had as to whether these Sub Expires update signals actually cause a soft reboot (they don't). Thus I wonder if there shouldn't be a signal the support people can send that acts the same way (not requiring a soft-reboot of the TA). Perhaps after the sub expires (8-blinks) a reboot is needed.
     
  15. May 15, 2010 #95 of 138
    dlramsey

    dlramsey New Member

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    Weird that the dates were different. Maybe a difference between the systems in Cincinnati and 'near Dayton, Ohio', although, I can't think of a good reason for them to be different.

    I'm going to keep watching for another week or two to see if I can document what changes when this thing hangs and fails to update.
     
  16. May 17, 2010 #96 of 138
    realityboy

    realityboy Well-Known Member

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    Columbus, OH
    Last week, I had one that was set to expire 5/20 & one set to expire 6/11. The 6/11 seemed to be updating periodically (not daily) so I switched my TAs and now they both say 6/11. Oddly enough, the room where I know that the TAs are receiving an update signal has a really low signal strength compared to the other room.

    Also i was told by the last person that I called that he sent an "initialization hit," and that is what worked for me. If my hits go smoothly, I do not have to restart anything either. The TA will blink for a bit and then turn itself off. I just have to turn it back on. I'm pretty sure I'm not getting a balancing hit if that is for everything since only 1 TA seems to receive the hit, and I have to tell them the number off of it so they know which one to send hits to.
     
  17. May 18, 2010 #97 of 138
    kennedy

    kennedy New Member

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    Aug 16, 2006
    Northeast Ohio
    I had that exact same expiration time (0604.1336). Ill check tonight to see if mine has incremented.
     
  18. May 18, 2010 #98 of 138
    gamo62

    gamo62 New Member

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    If Cincinnati Bell's FiOpitic is an option where you live, I would RUN, and not walk to get it! I've had it since October of 2009, and love it! No tuning adapters, no copy protection on standard HD channels. TWC really blows!
     
  19. May 22, 2010 #99 of 138
    dlfl

    dlfl Cranky old novice

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    Got another Sub Expires update last night, from 6/11 to 6/19. This is the second update that occurred after a 7 or 8 day interval. Perhaps as a result of my calls to TWC they have corrected my entry on a list their update script uses -- or maybe it's just luck. :confused:

    I have to wonder if this 8-blink problem has really been happening to most or all SW OH TiVo/TWC subscribers. Only about 10 "victims" have responded in this thread.
     
  20. SASouth

    SASouth Member

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    Jun 5, 2004
    I just checked my two TAs and they changed from 6/12 to 6/19 as well. This is the first time that has EVER happened for me without a CS rep manually sending a hit.

    Maybe someone has finally figured out the fix for the problem. We can only hope. :)
     

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